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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Court StZephyrhills, FL Street Address
EMAIL AVAILABLECell: PHONE NUMBER AVAILABLEEducation: Bachelors degree in business management, University of South FL Experience:03/2023 Currently, King George - Plant City, FLFleet Service Manager>Implementing planning, directing, managing, coordinating and supervising the programs for acquisition, assignment, utilization, maintenance, repair, replacement and disposal of fleet vehicles as a subcontractor through a contract for the City of Plant City. 12/02/2017 03/2023, Jim Browne Chevrolet Buick GMC of Dade City Service Writer> Greeting customers promptly> Obtaining customer and vehicle information> Clearly reporting all vehicle symptoms as described by the customer> Determine and recommend needed maintenance base on age, mileage and history of vehicle> Prepare a complete and accurate estimate of cost for labor and parts> Establish follow up time> Monitor the progress of each vehicle throughout the day, and updating customers frequently> Verifying that the final invoice reconciles with the work performed on the repair order> Explaining all completed work and charges to customers 01/2017-12/2017 Regal Chevrolet - Lakeland, FLService Writer> Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules> Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.> Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.> Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.> Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.> Maintains automotive records by recording problems and corrective actions planned.> Updates job knowledge by participating in educational opportunities.> Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. 06/2015-01/2017 Camping World RV - Tampa, FLService Writer> Determine specialized product needs and services by working directly with customers> Suggest add-on sales to increase average transactions> Provide price estimates for designated installations prior to scheduling appointments> Keep customer aware of their coach and its progress through the shop with approved repairs> Work with various Extended Warranties for various mechanical repairs> Work with various Insurance Companies for Body Shop repairs> Write an estimate of repairs for perspective Body shop work and claims> Work directly with the manufacturer for repair extending beyond normal warranty repair. 08/2010-06/2015 Gordon Chevrolet Tampa, FLService Consultant/ Warranty Administrator>Promptly meets and greets service customers in a friendly and courteous manner> Listens to customers needs and suggest specialized product and services> Answers all incoming calls and respond quickly in effort to exceed customer expectations> Presents service menu flows of recommended maintenance service to every customer> Meets or exceeds sales objectives with manager> Maintains and manages open work orders to expected GM or Gordons standards> Carefully inspects every completed job for compliance on repair order> Promotes installation sales through direct interaction with customer> Provides estimates and explanations of required work prior to customer authorization> Keeps customers informed of work progress and maintains continual follow-up> Maintains communication with technical staff regarding job status changes> Remains continuously posted on the shop workload to determine available shop capacity> Closely monitors work orders to ensure timely customer communication on work progress> Maintains a safe and clean work area for customers and co-workers> Reports to management any situation or condition that jeopardizes the safely, welfare or integrity of the dealership, its employees, or customers> Correspond with all customers trying to set up an appointment or ask questions via online to our Service or Parts Department> Follow up with Service leads via Online Mgmt. Tool for services & safety recalls.> May cross train to perform other duties06/2009-08/2010 Trail America Tire and WheelOperations Manager> Communicate a shared vision with General Manager to Warehouse Manager and anyone in his/her charge.> Develop a strategic plan for achieving monthly performance bonus> Identify performance gaps and work with General Manager to develop solutions by analyzing daily, weekly, and monthly reporting> Practice a collaborative approach in all interactions with warehouse manager and staff by seeking understanding and encouraging dialog.> Identify the level of engagement of each team member and respond appropriately> Evaluate and improve upon business processes for optimal performance> Demonstrate effective time management by attending to the important activities that lead to profitability and client success> Provide consistent, frequent, direct feedback> Responsible for the creation, billing and invoicing of everything that moves in or out of our building. As well as all shipping correspondence from UPS, LTL's all the way to truck loads from local to national.> Scheduling of production to maintain optimum results with the least amount of expense.> Maintain all accounts within their terms to achieve positive results with bank audits.> Insure employee files are kept up to date and current as well as maintain payroll for accuracy.> Daily cash deposits with bank and check deposits by remote using Unisys program.> Communicating with the entire team where we stand on our P&L statement and daily sales analysis with the creation and use of various excel spreadsheets.> Implement cycle counts to help keep inventory shrinkage down by understanding where are number are currently and where they should be kept.> Greet everyone with a smile and every problem as nothing more than a well-worn speed bump. There is always a solution, just as there is always an "in" to sale to every potential or pre- existing customer.06/2006-02/2009 Glass America Tampa, FLCustomer Service Representative>Worked with various insurance companies and customers to validate insurance and place claims for windshield replacement. Scheduled all work orders>Dispatched all techs for work order completion using SAP computer system.>Ordered all supplies needed for installations as well as all office supplies.>End of the month inventory.>Maintained petty cash by monthly reconciliation and performed daily bank deposits.>Kept office, reception area and bathrooms clean and presentable for customers.>A team player in whatever needs to be accomplished to maintain customer satisfaction. 08/2005-05/2006 Sterling Trucks of Tampa - Tampa, FL Credit Manager> Monitor and maintain Accounts Receivable for both Sterling Trucks of Tampa and Freightliner of Tampa> Approve/Disapprove credit worthiness for potential charge accounts> Complete and distribute monthly statements for all vendors> Monitor sales analysis on daily basis03/2003-08/2005 Aston Martin Jaguar of Tampa - Tampa, FL Biller / Title Administrator / F& I> Verify all rates, terms addresses for purchases made by customers> Print contracts and all necessary forms for sales associates to deliver unit(s)> Work with all wholesalers for the purchase of their purchased units> Verified signatures, pulled and copied necessary paperwork from deals and send to the appropriate bank> Complete all title work for all purchased units & make all necessary copies for customers file> Maintain new/used sales log, wholesale log and dealer trade log> Post all deals to accounting after verification from new/used sales> Manager gross computed matches> Assist all sales associates in getting all appropriate paperwork from previously purchased units for prospecting purposes or closing of an additional unit> Work with banks to get all information needed to insure they get all they need to fund the deal 03/1999-12/00 Courtesy Automotive Brandon, FLAccessories Coordinator/Customer Relation Managers Asst.> Coordinated and sold all after-market accessories sales for all five dealerships owned by Courtesy of Brandon/Ashbury Group to increase profitability> Follow-up on all new car sales for all five dealerships for SSI |
