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Title Demand Planning Customer Service
Target Location US-FL-Tampa
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PHONE NUMBER AVAILABLE  EMAIL AVAILABLESUMMARYExperienced Operations professional with 13+ years of experience working in Demand Planning. Demonstrated history of working in varied industries, driving forecast accuracy while supporting end-to-end Supply/Demand pipeline. Successfully skilled in Analysis, Retail, Strategic Planning, Forecasting, and Inventory Control.SKILLSoDemand PlanningoProcess ImprovementsoCross-Functional ExpertiseoForecastingoSAP Demand Planning Forecast ProoLAGOMATEoWarehousing and DistributionoInventory ManagementEXPERIENCEHettich America 9/2020 - PresentThe Hettich Group is one of the world's leading manufacturers of furniture fittings.Demand Planning AnalystoCollaborate with Sales to get the most accurate demand plan to fill customer orders while keeping inventory at manageable levels.oCreate forecast 1 month to 12 months.oManage forecast for production items and imported items in SAP.oManage stock targe values by category.oWork with finance on yearly budgets and collaborate where there are gaps between demand plan and financial plans.oWork with supply and production planning to understand risk and potential gaps in forecast.oTrack back orders and make sure they go out on time with customer service.oGather demand inputs, collaborate with 12 territory managers around the United States to input the demand plan.oManaged new items, discontinued items, phased in and out items.oReviewed inventory levels for stock shortages and excess stock.Scandinavian Tobacco Group 12/2016  9/2020Scandinavian Tobacco Group is a manufacturer of cigars and traditional pipe tobacco and is headquartered in Copenhagen, Denmark.Demand Planning ManageroCollaborated with Sales, Marketing, and Finance to create the most accurate forecast for Production.oProvided reporting and data visibility in SAP creating 118-month projections.oWorked closely with Production Management on up to date plan to produce.oMet with customers and regional managers to plan and promote S&OP alignment.oCreated Reports through business objects, excel and load to ERP System.oResponsible for forecast of 1600 produced and imported items.oFacilitated and helped create the S&OP process. Also, collaborated with Sales, Marketing, Finance, Customer Service and ProductionoHelped create S&OP process using the Gartner IBP processoReviewed inventory levels for stock shortages and excess stock.oManaged 2 buyers.The Kraft Heinz Company 6/1992  5/2015The Kraft Heinz Company, commonly known as Kraft Heinz, is an American food company formed by the merger of Kraft Foods and Heinz and is co-headquartered in Chicago, Illinois, and Pittsburgh, Pennsylvania.Demand Planner 2/2006  5/2015oForecasted product for base business and promotional periods from 1-12 weeks. Analyzed trends using reports and system to come up with best forecast for future ads.oLed forecasting and collaboration calls for Customer Business Team to discuss promotional activity and business trends.oMaintained responsibility for forecasting over 800 SKU's.oJDA, Manugistics, SAP, technologyCustomer Supply Chain Coordinator 3/1998  2/2006oHandled customer and sales inquiries promptly, courteously, and efficiently.oEnsured customer satisfaction by following up on shipping and billing procedures through various systems. (Order Management, CFSC, Business Objects, Matrics, VMI)oResponsible for the implementation of monthly forecasting conference calls across all business units with local and regional planners and CSC's.oEffectively managed VMI on Food Lion and Publix with minimal out of stocks and excellent forecasting accuracy numbers.Distribution/Control Associate 6/1992  3/1998oResolved variances with inbound shipments, booked adjusting entries, reconciled, and cleared inbound in transit files.oCoordinated the Admin/Control process for dry and refrigerated physical inventories including planning, auditing, reconciling, and reporting.oDeveloped and strengthened inventory process controls.oAdjusted the financial books of business units for damaged or dumped product, grab bags, salvage, product purchase, and food bank orders.EDUCATIONBachelor of Science: Geography Environmental Sciences  Morehead State University; Morehead, KY

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