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Title Customer Service Quality Assurance
Target Location US-NC-Huntersville
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Candidate's Name
PHONE NUMBER AVAILABLE  EMAIL AVAILABLE  LinkedIn  Huntersville, NC Street Address
SUMMARYEnthusiastic team player with success in communication, leadership, team building, relationship building, and rebranding.EducationPfeiffer UniversityMasters of Science in leadershipDecember 2024Bachelor of Art Sport ManagementMay 2022Member of Pfeiffer Baseball teamStrengthsRelationship ManagementCustomer ServiceTime ManagementTeam WorkPresentation SkillsCommunicationLeadershipCoachingCertificationsMicrosoft Word,PowerPoint, ExcelSQL Server Management StudioEXPERIENCEStandpoint Technology - Quality Assurance Specialist July 2023  PresentTest Strategy Development: Define the testing strategy, including objectives, resources, timelines, and scope.Risk Assessment: Identify potential risks in the testing process and develop mitigation strategies.Documentation: Ensure that all test cases, test scripts, and testing activities are well-documented and maintained in the test management tool.Defect Tracking: Identify, document, and track defects using a defect management tool. Work closely with development teams to ensure timely resolution.Stakeholder Communication: Regularly communicate with stakeholders to provide updates on test progress, issues, and risks.SQL Management: edit and correct code using SQL server management studio.User Acceptance Testing (UAT): Facilitate UAT sessions with end-users and stakeholders to validate the product before release.Pfeiffer University - Assistant Coach / Head of Recruiting August 2023 -PresentProvided structured baseball practices, imparting valuable life lessons to young players.Tailored practice sessions to address individual strengths and weaknesses identified during the evaluation periodsDiscover and contact recruits to schedule visits and evaluate individual fits for team culture and needs.Owen and Owen Welding - Welder, and Machine Operator July 2021- December 2023Used multiple different heavy machinery to create and finish brackets for clientsCompleted freelance project on timeLEADERSHIP & VOLUNTEERINGMiracle League of High Point March 2015-May 2018Lake Norman Copperheads ( southern collegiate baseball league) - Assistant Baseball Coach May 2021 - August 2022

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