Candidate Information Title Customer Service Store Manager Target Location US-OH-Akron Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Customer Service Store Manager Akron, OH Customer Service Store Associate Lakewood, OH Customer Service Store Manager Creston, OH Customer Service Store Manager Amherst, OH Store Manager Customer Service Cleveland, OH Part-Time Customer Service Cleveland, OH Customer Service Human Resources Akron, OH

JDENNISJARMATCKIPHONE NUMBER AVAILABLEEMAIL AVAILABLEmStreetsboro, Oh 44241SUMMARYEXPERIENCENTB Store ManagerStreetsboroLakewood/ Nov 2016 to CurrentProvide disciplined leadership including setting clear expectations and holding the team and self accountable for resultsExecute customer focused strategies, policies and programs as measured by Customer satisfactionMonitor and proactively address outliners, customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance against plan and/or established standardsManaged local level procurement of tire's, automotive components, and other necessary suppliesPersonally support, coach and develop team members, creating an environment where our associates can be successfulPrepared financial performance reports, reduced operational expences, staying with in a established budgetReduced payroll expence, and keeping with in the P/L Managed store's from 1.2 million to 2.0 million, with a staff from 6 to 12 people Taking care of all aspect's of customer service, and store operations, while maintaining high level of customer service.Penske Automotive Service directorJun 2012 to Sep 2016Directed the service department and also the parts department With a staff of 36 peopleFrom the porters, customer service advisor's, parts manager, and all members of the backshopMaintained a healthy realationship with vendor's and also car manufacturer's Managed all aspects of warranty work, making sure cost, profit's were in line with manufacturer spec'sEnsures that the daily inventory of technicians' time is consistently sold to service customersManaged a profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service recordsMaintain high-quality service repairs and minimizes comebacks Conducts periodic spot checks of completed jobs for thoroughness and quality Yearly inventory of parts and service tools, and all aspects of the service department and parts department.NTB Store ManagerStreetsboroSep 2008 to May 2012Provide disciplined leadership including setting clear expectations and holding the team and self accountable for resultsExecute customer focused strategies, policies and programs as measured by Customer satisfactionMonitor and proactively address outliners, customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance against plan and/or established standardsManaged local level procurement of tire's, automotive components, and other necessary suppliesPersonally support, coach and develop team members, creating an environment where our associates can be successfulPrepared financial performance reports, reduced operational expences, staying with in a established budgetReduced payroll expence, and keeping with in the P/L Managed store's from 1.2 million to 1.6 million, with a staff from 6 to 12 people Taking care of all aspect's of customer service, and store operations, while maintaining high level of customer service.EDUCATION AND TRAININGMarketing/Finance (Major)Ohio State University Mar 2000Columbus, OHBusiness Psychology/EthicsCleveland State UniversityCleveland, OH