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PROFESSIONALSUMMARYACCOMPLISHMENTSSKILLSWORK HISTORYRUDY MARSHALL Indianapolis, IN 46237  PHONE NUMBER AVAILABLE  EMAIL AVAILABLE  Experienced 15 years with over 10 years of experience retail. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management Sales position. Ready to help team achieve company goals. Sharp and energetic Travel Agent successful at troubleshooting and handling customer support issues quickly. Bilingual and well-traveled with active listening, relationship-building, customer service and interpersonal skills. Sales-oriented personality and practiced communicator committed to working with successful team.Cross-trained on the agency manager's tasks and responsibilities and was entrusted to handle all duties when that individual was unavailable. Client Records Active Listening Travel Date Coordination Travel Cost Computation Building Customer Trust and Loyalty Special Requests Picking MerchandiseEstablishing and Maintaining CustomerRelationships New Display Creation Merchandising Strategies Display Model Assembly Visual Displays Assigning TasksCORPORATE TRAVEL CONSULTANT 01/2014 to 01/2021Apollo Retail Specialists, Tampa, FL Arranged travel accommodations for groups, couples, and executive clients. Organized details of transportation, schedules for conferences and other meetings for corporate trips. Maintained high level corporate accounts for years. Specialized in booking flights and hotels for 's many employees traveling to conferences and meetings.Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.EDUCATIONAFFILIATIONSCERTIFICATIONSBUILDDISPLAYS,PLANOGRAMS,CONTARACTORBachelor of Science : Small Business Management, 01/2005 Palm Beach Atlantic University - West Palm Beach - West Palm Beach, FL Association of Information Technology Professionals National Association of Social Workers Society of Human Resource Management CTC - Certified Travel CounselorTravel to multiple Retailers site to store's to build set up displays contract's take picture of certain merchandise to submit before and after pictures so Corporate can evaluate stores progress to growth from organization vendor;s from Corporate Accountants to analysis cut back and visual's to follow OSHA Regulations as Team leader