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Click here or scroll down to respond to this candidateCORE COMPETENCIESA well-versed and dynamic BusinessDevelopment with a vast experienceof over 15 years in the corporatesector. Exhibiting profound abilitiesin motivating teams as well as theability to build and maintainrelationships within the company toincrease overall profitability.Demonstrate an exceptional trackrecord of delivering outcomesthrough collaboration, innovativethinking, and cooperation,supported by strong businessacumen. Demonstrated proficiency in monitoring day-to-day operations and collaborating with various departments to drive business development and enhance operational efficiency. Competent at enabling worker input and enhancing management performance. Skilled in organizing and presenting data analysis and performance outcomes, as well as making suggestions to top leadership on how to optimize the flow of operations. Proficient at analyzing employee performance, ensuring that all requirements are followed in totality and that all employees get the necessary assistance. PROFESSIONAL PROFILEBusiness DevelopmentUS LEGACY, Atlanta, GASept 2022 Present Effectively manage objections with skill, utilizing investigative questioning methods to navigate past gatekeepers and connect with decision-makers. Arrange and execute virtual presentations tailored for qualified prospects, elucidating the details of our program. Consistently surpass weekly, monthly, and quarterly activity and business development targets. Demonstrate readiness to attend conferences with the primary objective of securing qualified opportunities upon return. Supervise a pipeline of prospects and leads, working in collaboration with Client Services and Marketing to fine-tune qualification criteria. Contribute to the overarching organizational efforts in achieving quarterly and annual sales revenue goals.Implementation SpecialistUS LEGACY, Atlanta, GAOct 2020 Sept 2022 Customize solutions to meet the specific needs and objectives of each client, delivering personalized and effective experiences. Provide ongoing technical support to clients, proficiently troubleshooting issues and efficiently resolving concerns as they arise. Communicate project status and progress transparently to internal stakeholders and clients, promptly addressing any emerging issues or concerns. Customize solutions to meet the specific needs and objectives of each client, delivering personalized and effective experiences. specialize in testing and troubleshooting final system setups. I also deliver comprehensive training and offer ongoing end-user support throughout the implementation process. Customer Service ManagerHennessy Porsche, Roswell, GAJan 2007 October 2020 Lead and support the customer support team, ensuring efficient handling of customer cases Collaborate with team members to achieve shared goals and contribute to the company's success Monitor and evaluate team performance, providing guidance and support as needed Implement and maintain effective processes and policies to enhance customer support operations EMAIL AVAILABLEAtlanta, GAPHONE NUMBER AVAILABLEPROFESSIONAL EXPERIENCERUSSELLBURLACHENKOPROFESSIONAL SKILLS Strategic Thinking Portfolio Management Direct Sales Collaborative Skills Workflow planning Relationship Development B2B sales Effective Time Management Mentoring and Leadership Interpersonal Communication SkillsTECHNICAL SKILLS Microsoft Office Suite Google Suite Project management Google Drive CRM: Salesforce, copper, Monday Sales Management Cloud SaaS / B2B SaaSMIT Sloan ManagementLeading Organizations and ChangeEDUCATIONAL BACKGROUNDHigh School DiplomaCleveland High School, Tennessee2000Computer Information SystemsCleveland State College, Cleveland, TN2000 2003CERTIFICATIONS |
