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Click here or scroll down to respond to this candidateCandidate's Name
Napavine, WAEMAIL AVAILABLEPHONE NUMBER AVAILABLEPassionate about improving the quality of peoples lifestyle through unsurpassed care and service. Seeking to leverage my experience and studies of communication to empower customers with a people driven organization to achieve their goals. Authorized to work in the US for any employerWork ExperienceHospital Liasion/Community Care CoordinatorCascade Community Health - Centralia, WADecember 2020 to Present Interviews Questionnaires and surveys Observations Making contact by phone to the client to set up the interview Attends SAMSHA trainings to be up to date on any new changes Setting appointments Attending weekly meeting with supervisor Gather and accurately record responses on questionnaires Ensure that questionnaires have been thoroughly checked and completed As part of each assignment, participate in briefings; carry out data collection, data entry and/or reporting Meeting goals Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data Maintains operations by following policies and procedures and reporting needed changes Maintains customer confidence and protects operations by keeping information confidential Contributes to team effort by accomplishing related results as needed Community Care Coordinator/Providence Centralia Hospital Emergency Room Provides assistant to clients with questions and concerns regarding care, and providers. Measure the effectiveness of intervention as identified in the member care plan. Asses and reviews plan of care on a regular basis to identify gaps in care, tends to improve health, and quality of life outcomes. Inform providers, supporting staff, client and families regarding care coordination role and health strategies with a focus on member-focus approach to care. Maintains a professional relationship. This includes but isnt limited to inpatient, outpatient, and community resources. Follow up calls once the client has been discharges and make follow up appointments. Medical Office LeadMedtriq - Longview, WAOctober 2016 to December 2020 Oversee medical service activities and personnel Plan and coordinate patient schedules Order medical and office supplies Design and implement office policies and procedures Supervise and lead office staff Oversee and manage all paperwork for patient care, medical compliance and all levels of reporting Ensure positive collaboration between doctors and nurses Supervise cleaning staff and coordinate maintenance activities when needed Arrange informational materials for patients Keep inventory records Ensure adherence to healthcare laws, rules and regulations Health Services ConsultantDepartment of Health - Tumwater, WADecember 2012 to September 201698502PHONE NUMBER AVAILABLEDutiesReviewing and assessing incoming applications for completeness, accuracy, signature, and adherence to established departmental policy, procedure, state laws, regulations, and other credentialing requirements.Verifying and obtaining information about applicants/applications by searching on-line databases and other resources, and by communicating with representatives of DOH programs, state and local government agencies, educational and credentialing/licensing institutions, and other outside organizations.Initiating or explaining actions necessary for applications to achieve eligibility/compliance. Creating records and updating electronic databases in the licensing system and completing system- related work flows and tasks.Identifying and documenting discrepancies and following procedures regarding and/or incomplete applications.Conducting background checks according to procedure to ensure provider suitability. Managing submission, tracking, and storage of both electronic and paper copies of credentialing forms, supporting materials, and other related documents. Coordinating processing interactions among SQA work units and programs in order to keep work flow and applications moving toward completion.Sales Floor ManagerPlato's Closet Olympia - Olympia, WAJune 2011 to 2012Managing and promoting all aspects of the business which include, but are not limited to: buying, pricing, sales, merchandising, loss prevention and providing excellent customer service. Furthermore, I am responsible for recruiting, training and managing staff. Additional responsibilities include efficiently completing daily audit paperwork, creating weekly staff schedules, submitting bi-weekly payroll and preparing and handling weekly bank change orders and deposits. ServerLucky Eagle Casino - Rochester, WA2008 to 2011Totaled checks, presented them to customers, and accepted payment for services. Stoked service stations with items such as ice, napkins, and straws/ Removed trays and stacked dishes for return to kitchen after meals were finished. Monitored food distribution, ensuring that meals were delivered to the correct recipients and those guidelines such as those on special diets were followed. Loaded trays with accessories such as eating utensils, napkins, and condiments. Prepared food items such as salads, soups, and beverages. Took food orders and relayed orders to the kitchens. Examined trays to ensure that they contained required items. Carried food, silverware, and lines on trays.Determined where patrons like to eat their meals and help them get situated. ManagerQuantum Management LLC - Centralia, WA2006 to 2008Managing complete operations for 85-unit apartment complex, meeting with prospective residents, identifying their housing needs, interviewing them to determine eligibility, showing vacant units and property amenities, preparing leases and conducting move-ins and move-outs, collecting rent from residents, verifying amount paid, depositing rent checks and sending verified information to the corporate office.Followed up on any delinquent rent, prepared 3-day notices and initiated eviction procedures as necessary.Maintained good tenant/owner relations by utilizing professional communication at all times. Handled residents' questions, complaints and concerns and took the necessary steps to resolve the situation.Worked cohesively with vendors in the purchase of maintenance supplies and equipment, and managed budget to accomplish goals.Handle all telephone inquiries, setting appointments, showing and renting units, processing the move- ins, setting up leases, executing renewals and handling move-outs. Active in conducting move-in and move-out inspections of units to determine applicable charges for damages, conducting inspections to determine market readiness and implementing high quality standards of cleanliness and aesthetic appearance. Post rent payments and prepare bank deposits as well as follow up on collections, post 3-days notices and late fees.Other duties include: Preparing purchase orders, coding and processing vendor invoices for payment, sending documentation to Corporate Office and following up on vendor payment inquiries. Help maintain an efficient operation of the property consistent with Loss Prevention and Corporate Office policies and procedures, even during understaffed periods. EducationAssociate in ParalegalSouth Puget Sound Community College - Olympia, WASeptember 2006 to June 2009Skills ACCESS (5 years) EXCEL (5 years) EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS (10+ years) MICROSOFT OFFICE (10+ years) MICROSOFT OFFICE 2010 (10+ years) Word (10+ years) Sales (10+ years) Inventory (10+ years) ICD Coding (2 years) Medical Billing (2 years) 10 Key Calculator (10+ years) Medical Office Experience (10+ years) Medical Receptionist (6 years) Front Desk (10+ years) Microsoft Word (10+ years) Microsoft Outlook (10+ years) Medical Records (10+ years) Insurance Verification (5 years) Medical Terminology (3 years) Medical Coding (2 years) Computer Literacy (10+ years) Data entry (10+ years) Customer service (10+ years) Fair Housing regulations (5 years) Computer networking (10+ years) Behavioral health (10+ years) HIPAA (10+ years) Administrative Experience (10+ years) Epic (3 years) Clerical experience (10+ years) Medical collection (5 years) Vital signs (10+ years) Hospital Experience (3 years) Medical Scheduling (10+ years) Management (10+ years) Phone Etiquette (10+ years) ICD-10 (5 years) EMR Systems (2 years) ICD-9 (5 years) CPT Coding (3 years)Certifications and Licensesfood handler certificateCPR CertificationAgency Affiliated CounselorJanuary 2021 to 2023This is renewed yearly.AssessmentsCustomer service ProficientJuly 2020Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSkills-Excellent communicator with strong time-management and customer needs assessment skills-Exercises independent judgment, decision-making and problem solving abilities-Exceptional written and verbal communication skills-Extremely productive in a high-volume, high-stress environment-Ability to take the initiative to begin and thoroughly complete tasks quickly and efficiently-Proficient in the use of the following Microsoft Office 2010 programs including: Access, Excel, Power Point, Publisher, and Word-Excellent communication and writing skills.-Proficient with computer literate such as Microsoft Word, Microsoft-Excel, Power Point, and Internet.-10 key by touch.-Able to do other duties as assigned. |
