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Candidate's Name
Ph:PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLESummary:Results-driven operations professional with 4+ years of experience in logistics and management, complemented by 5+ years of customer service expertise in the hospitality industry.Professional Experience:Operations Manager, RS Freight Service (2019-2023)- Managed day-to-day operations, ensuring efficient and timely delivery of freight services- Coordinated with logistics teams to optimize routes and schedules- Implemented process improvements, resulting in increased productivity and customer satisfaction- Generated new business leads and developed sales strategies, resulting in a 25% increase in revenueFreelance Bartender ( Events ACES Las Vegas, NV 2014-2019)- Provided exceptional bartending services for major events, concerts, and festivals in Las Vegas- Developed strong relationships with clients and event planners, ensuring repeat business- Demonstrated expertise in mixology and customer service- Consistently exceeded sales targets, with an average increase of 15% per eventBartender/Server, Wolfgang Puck ( MGM Las Vegas, NV 2014-2016)-Accurately take food and beverage orders, ensuring all speacial requests are noted and communicated with the kitchen - Possesed an in depth knowledge of of the menu including ingredients and preparation methods- Maintained top tier and personalized service throughout the meal- Participated in weekly training sessions to study wines and spirits, ensuring up to date knowledge on current selections and trendsVIP Bartender, The Palms Resort and Casino (Las Vegas, NV 2012-2014)- Provided top-tier bartending services to high-end clients and VIP guests- Developed extensive knowledge of premium spirits and cocktails- Consistently received positive feedback for exceptional service and attention to detail- Upsold premium drinks and promoted specialty cocktails, resulting in a 20% increase in beverage salesSkills:- Operations management- Customer service- Mixology- Time management- Team leadership- Sales strategy and development- Revenue growth and management- POS knowledge