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RicardoChagaryProfessional Business Analyst with expertise meeting business needs, regulatory requirements, and global standards. Over a decade of experience supporting multinational companies including AIG Mexico. This background has equipped me with a broad perspective and versatile skill set to tackle challenges and drive success in dynamic and demanding environments. Having an analytical and systematical thinking has helped me to understand the processes being analyzed and most of the time also their unhappy paths. This deep level of understanding has allowed me to provide business proposals of solutions based on a benchmarking with similar processes on other industries or areas. I have worked with multiple tools to build flow diagrams including Microsoft Visio and IBM Blueworks, but more important, I have always adapted to the way flow charts are being documented according to the policy/guideline of the company. I also try to keep providing feedback of how we can improve them by comparing to other chart flow methodologist or by how other companies handle it. In most processes I have worked on I have been required to build, with the help of the multifunctional team (Business Owners, Sponsors, PM, IT resources, Vendors, etc.), a business requirement document that includes things like an As is (current) state of the process, a To be (future) state of the process, descriptive narratives of both of the process, links to other processes, register possible risks and controls that might apply, and in some projects test cases and manuals. In some other projects I had to be more a Business relationship manager between what the business wants and being sure the technical team understands it and is able to solve it.Amazon Thornton, Colorado August 2023  PresentProcess Assistant  Fulfilment Center AssociateHelp management to ensure the smooth operation of the fulfillment center.Responsibilities include overseeing various processes within the warehouse, such as the ones executed in the packing and shipping areas in the warehouse.Magnelab INC Longmont, Colorado August 2022 - May 2023AnalystMonitor engineering department projects.Hold daily Kanban board meetings to review activity status and identify opportunities for team support.Provide weekly status reports to senior management in Power Point presentations.Ensure timely delivery of parts to global customers while maintaining quality standards.Coordinate delivery schedule with production sites in Longmont and Haiti.AIG Mexico Mexico City, Mexico May 2018 - May 2022Latin America regional Business AnalystUnderstand AIG's global plan established for its 100th anniversary in 2020 and its projects impacting the AIG LATAM region.Document in Visio the As Is state of the processes to request quotes from vendors and eventually make the migration of some of the online tools and systems like the quote and policy issuance platform for DTC, Agents, and Brokers, the online policy retrieve system, the operational support ticketing system.After selection of the vendor, we proceeded to build the new state (To Be) of the processes with the involvement of the business owners and the technical team.Supervised operational support team to meet Service Level Agreements.Analyzed implementation of Payment Card Industry Standards (PCI SSD) global project at AIG Mexico.Commercial and Consumer Operational Support Supervisor: -Participate in projects and business change requirements with the multiple It vendors AIG works with to ensure that all the processes being impacted are taken into consideration and eventually being tested.Celebrate spaghetti meetings to discover where processes are being impacted and identify where those processes interact with each other.Ensure that the requirement or project aligns with what the business needs by building documents that reflect the current state of the process and future state of the process with the approval of all the team involved.Communicate progress towards business goals, objectives, and strategies, providing support and advice through research and analysis of internal/external business data through executive Power Point presentations.Participate in special projects and task forces as needed, contributing to strategic decision-making and organizational success.Strategic Impact Solutions Mexico City, Mexico March 2017 - May 2018Sr. Business AnalystLed the BA team of the Payment Card Industry Standards Implementation Project, identifying needed changes in operations and documenting processes impacted by Payment Card Industry Standards.Build documents that show the processes being impacted and where they are being impacted by the project in the areas of policy emission, collections, call center and physical reception of documents and payments. Show through the document how the process is right now and how it will be executed in the future in compliance of the PCI standards.Served as PMO Lead and Strategic Program Manager for an internal program sponsored by the Intel Chief Information Officer.Collaborated with stakeholders to develop program scope, conducted executive stakeholder meetings, and guided project managers to meet deadlines and resolve issues.Laureate Universities Mexico City, Mexico February 2015 - October 2016Business AnalystAnalyzed and established Scholar Administration Department needs, designing workflows and reviewing documentation.Optimized project and portfolio management processes, providing methodology guidance and conducting project health checks.Collaborated with Portfolio Management to prioritize projects and facilitated governance meetings with IT leadership.Holds Scaled Agile (Agilist) certification.Technology Adoption Mexico City, Mexico February 2012 - February 2015Business AnalystContributed to developing the Work plan for implementing the Oracle Siebel CRM system for a nationwide drugstore's Contact Center.Analyzed requirements, designed solutions with technical consultants, and ensured tool configuration met needs through testing and end-user training.Led process reengineering in Financial and Accounting Transactions for the 2012 Operational Efficiency project, involving finance process analysis, managing POS terminal to PIN PAD change, and facilitating LEAN improvement workshops.In the Fast Food Services Industry, served as PMO lead, project manager, business analyst, and RFP manager.Handled business requirements, vendor management, and strategic program road mapping..AIGGO - Online quote, payment and policy generation AIG Mexico January 2020 - April 2022Identify key issuance elements and integration processes neededAnalyze previous catalogs and integration processes to see if they can be reusedLead Agile change squads to deliver product across multiple initiatives on a regular basisDefine the user stories with the different teamsReview with the Digital and Direct Marketing the breadcrumb and look and feel for each productGenerate test matrix and define values and conditions to testCoordinate User Acceptance Test with the business users and some Agents to validate the functionality that is being generated every 2 to 4 weeksReview issues, problems and risks matrices and give follow upGive support in the liberation of key milestones and functionalityCommunicate the health and status of the project to regional and global management every 2 weeksThe DTC products deployed are: Auto, Home and A&HThe Brokers and Agents products deployed are: Auto, Home, A&H, Small Business, Financial, and Marine/CargoPCI SSD AIG Mexico February 2017 - August 2020PCI SSD Implementation Project.Identify functional and non functional changes in the BAU of CPS, Call Center, and Collections departments.Identify and generate documentation of as is process being impacted by Payment Card Industry StandardsGenerate documentation (Workflows, narratives, policies, risks and controls) of the AS IS processes being impacted by the projectGenerate documentation of the To Be processesCreate User Acceptance Test matrix for the different types of processes impactedTest with the business users the correct function of the system and processesGive support on the production implementation of the changesGive support on the implementation of new workflows or workarounds of the non functional changesMBA Candidate Colorado State University Fort Collins, Colorado 2023 - CurrentGraduate Certificate in Business Management Colorado State University Fort Collins, Colorado 2023Industrial Engineer Instituto Tecnologico y de Estudios Superiores de Monterrey Monterrey, Mexico 2010Scaled AGILE framework (SAFE Agilist) Scaled Agile Inc. 20161 week curse of the fundamentals of quality, measuring quality and how Agile uses these tools in projects.Industry Knowledge: MS Power Point, MS Visio, IBM Blueworks, Miro, ServiceNow, Team Building, Jira ticketingCellphone: PHONE NUMBER AVAILABLELocation: Loveland, Colorado, United StatesEmail: EMAIL AVAILABLELinkedIn: https://LINKEDIN LINK AVAILABLE