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Click here or scroll down to respond to this candidateCandidate's Name 1 of 2KATHRYN WALKERCell PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY OF SKILLSHospital, Clinic, and Call Center experience in both on-site and remote work for healthcare in the US. Medical insurance analysis, verification, estimate creation, collections for the patient portion at time of service in outpatient hospital day surgery and clinic settings. Customer service skills in telephone scheduling and collections, and COVID-19 public education for inbound calls regarding positive test results. Externship completed at North Georgia Diagnostic Clinic in Gainesville, GA for the Medical Assistant Certification. Course completed through North Georgia Nursing Academy in Flowery Branch, GA. MBA with Knowledge Management Specialization provides great foundation for quality care. Recent Experience:Medical Assistant 1 yearThe Genesis CenterDr. Hank Sloan104 Colony Park Dr. Suite 800Cumming, GA 30040Certification:NHA Medical Assistant Certification (CCMA) Effective 5/18/2023 - 5/18/2025 Certification ID # Q2C2E9N5NHAs medical assistant certification exam covers both clinical and administrative topics and is nationally accredited by the NCCA. NHA is a sponsoring organization of CAAHEP and MAERB. RELEVANT WORK EXPERIENCEIndiana State Department of Health Covid-19 Project 11/2020 to 3/2022 Case Investigator,Remote Call Center Project for Indianas Department of Health COVID-19 response, under a project with Maximus. Call center tasks include positive cases investigation, patient contact, patient education, professional referrals and recording of data and statistical measurements for further analysis. Goals met in mitigation of the spread of Covid-19 throughout Indiana. Employed full-time with these Contracting organizations: Maximus, Impellam, Guidant Global, and CER; project ended March 2022. Verification through Certree upon request.Northeast Georgia Health System 12/2019 to 11/2020 Patient Access Collections Unit Representative In NGHS Corporate office scheduling, insurance authorization verification, pre-registration estimates given, and payment received. Outpatient hospital services coordinated for diagnostic cardiac and radiology, in the Northeast GA Healthcare network. Scheduling and pre-registration of patients. Epic software skills used by this organization and by previous work at UT Southwestern Medical System. Proficiency increased by usage in different locations and states healthcare settings. Candidate's Name 2 of 2Emory HealthcarePatient Access Representative II May 2016 to Nov 2019 Check in patients, insurance verified, directed to areas of service. The requirements for this position in this organization are very similar to those in the previous position with UTSW in Dallas, TX. Similar workflow in this role, using Cerner system at the Johns Creek Hospital location. University of Texas Southwestern Medical CenterHospital Based Clinical Staff Assistant II Jan 2013 Feb 2016 Responsible for opening clinic in Transplant Lab at POB1 Building. Proactively analyzing patient information, increasing efficiency and quality of care. Phlebotomy and patient arrival/departure times tracked and monitored. Greeted and directed patients and/or visitors. HIPAA rules for patient privacy followed closely in open settings. Epic software knowledge and direct patient care skills worked together, ensuring immunocompromised patients safety and satisfaction. Clinical Staff Assistant I September 2011 January 2013 The role of Clinical Staff Assistant Level I involved primarily back-office work on a time sensitive patient records issue for claim payment. Led the team of seven that reduced the backlog from over $2 million to $120,000 in third party payer revenue. Upon completion, was promoted to Floating Clinical Staff Assistant II role and moved to new areas in the UTSW organization as needed. This promotion allowed for experience in multiple diagnostic workflows between hospitals and specialty clinics, such as Outpatient Lab, Cancer Clinic with infusions, and Brain Center Clinic in their research project. Center Partners, Inc.T-Mobile Customer Service Representative October 2010 April 2011 Managed customer inquiries in call center environments on service, mostly through inbound calls from the individual customer. Customers with technical issues were part of the daily inbound call work. Handled appropriately issues regarding connectivity, wireless phone activation, and home router questions. Identified and facilitated sales upgrades that proved to be the best solution for the customer. Communication with upper managers on days of light inbound call volume regarding staffing changes. EDUCATIONNorth Georgia Nursing Academy 2022 2023Medical Assistant Certification May 18, 2023Walden UniversityMBA, Knowledge Management Specialization 2007TRAINING, VOLUNTEERING, AND MEMBERSHIPSCNA Trainee Pruitt Healthcare LTC Incomplete due to conflicts with MA CertificationVolunteer Administrative Support for Golden Rule Hospice, Alpharetta, GAVolunteer Conversational English Instructor, Tennessee Baptist Home Missions BoardVolunteer Trainer Computer Supervision & Instruction at Atlanta Womens Day Shelter |
