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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLECareer ProfileThisprofessionalisahighlyexperiencedandskilledindividualwithastrong backgroundinITservicesandconsulting.Theyhaveheldvarious positions in multiple industries,including broadcasting,media,and legal services. WithadegreeinComputerOperationsandextensiveexperienceinsystem administration,technicalsupport,andprocessimprovement,thisindividual iswell-equippedtotakeonrolessuchasGlobalSystemOperationCenter Specialist, Senior Desktop Support Analyst, or Senior Helpdesk Analyst. EXPERIENCETurner Broadcasting CNN Center, Atlanta-GlobalSystem Operations CenterSpecialist MARCH 2015 DECEMBER 2017 Managed the major incident process using SNOW (ServiceNow) incident management application. Coordinated repair of routers, circuits and servers with external providers and internal IT staff... Provided datacenter support and environment monitoring. Used Remedy tracking software to enter resolutions for operation center calls System Operations Center SpecialistFEBRUARY2012 FEBRUARY2013 Responded to support requests via phone and email; AD, password resets and application issues Facilitated after hours repair of routers, circuitsand servers with external providers and internal IT staff.CBS Corporation, Atlanta-Service Desk TechnicianFEBRUARY2013- JUNE 2015 Resolved technical issues for CBS News, CBS Television and CBS Radio end users under tight on air deadlines Supported broadcast end users at CBS by providing first contact resolution for software and hardware issues. Provided resolutions for issues escalated to the Service Desk from corporate and field office technical staff. ActiveSync enabling of iPhones and iPads as well as user access to these services. SHL,Roswell, GA-Technical Support RepresentativeAUGUST2011- SEPTEMBER2012 Answered support requests via phone and email Solved web browser ( Internet Explorer, Chrome & Firefox) issues for candidates and administrators Assisted clients with username and password resets Using VNC (remote control software) to resolve more complex issues for users including browser configurations and hardware issues ASBURY AUTOMOTIVE GROUP, Duluth GA-IT Support Analyst JULY2007- JULY2011 Provided desktop support for truck and car dealerships Supported Cisco VOIP phones and voicemail Performed active directory account creation and password resets Answered questions and provided solutions for Office 2007 & 2010 issues KILPATRICK STOCKTON LLP, Atlanta GA-Senior DesktopSupport Analyst FEBRUARY2001- JUNE2007 Performed blackberry BES( Blackberry Enterprise Server) server support for attorneys using Blackberry devices and Pearl devices Provided Office 2003 and Windows XP support for legal staff firm wide Used Track-It software to enter resolutions to helpdesk tickets Setup and hosted video conference calls using Tandberg, Polycom and Life Size equipmentEDUCATIONAssociate of Applied Science-LaGuardia College,Long Island NY Major: Computer OperationsMinor: Accounting |
