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Meticulous Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team eciency and customer loyalty. Promoting open-door environment conducive to superior team morale and performance. Cultural change-management specialist with expertise in training, orientation and on-boarding. Knowledgeable about recruiting, hiring, training, payroll and motivating qualied teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Highly skilled in regulatory compliance, benets administration and operational planning and committed to promoting diversity and inclusion in employee relations.Store operations oversightEmployee supervision and motivationStore opening and closing proceduresRisk managementOutstanding communication skillsSta training and developmentRoot cause analysisProject managementProcient in Loss Prevention, POS. System, Payroll, Microsoft Oce, and Leadership.Dollar General Mount Rainier, MDStore Manager05/2019 - CurrentOnboarded new employees in time reporting and payroll systems. Processed rehires, transfers, terminations, garnishments and withholdings. Managed payroll for employees at 4 dierent locations. Determined proper handling of nancial transactions and approved transactions within designated limits.Analyzed employees' skill levels and implemented new techniques to boost sta knowledge.Planned and led training programs on sta development to enhance employee knowledge, engagement, satisfaction and performance. Created powerful training course objectives, course content and became a training storeMaintained open communication, followed-up on customer needs and oered new products to account holders to maintain client base and encourage repeat buyers.Recruited, interviewed and hired individuals bringing exceptional talent and well-developed skills to already successful sales division. Home Depot College Park, MDAssistant Store Manager01/2015 - 05/2019Conducted analysis to address productivity and improve employee morale.Supervised cashiers in processing credit, debit, and cash payments to streamline sales.Assessed, optimized and elevated operations to target current and expected demands.Built proactive and productive relationships with business agents to maintain operational eciency.SummarySkillsExperienceAssisted customers, answered questions and resolved problems for stellar customer service.Measured goal achievement by evaluating daily cash ow, reviewing sales reports and producing nancial statements.Maintained current store, product and promotional knowledge to drive consistent sales.Calculated pricing, applied discounts and collected payments to process transactions.Walmart Hyattsville, MDAssistant Store Manager04/2004 - 01/2015Coached and developed store associates through formal and informal interactions.Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. Oversaw aspects of maintenance, inventory and daily activity management.Set schedules and delegated assignments based on team strengths to optimize oor coverage and service levels.Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business eectiveness. Interviewed and vetted job applicants to make eective hiring decisions and ll vacancies with strong team members.Facilitated and processed payroll using Legion.Trained over 30 managers and sta on HR best practices and protocols to reduce process lags.Walgreens Miami, FLAssistant Manager08/1994 - 04/2006Mentored sta to enhance skills and achieve daily targets, using hands-on and motivational leadership.Directed and led employees, supervising activities to drive productivity and eciency.Collaborated with store manager to develop strategies for achieving sales and prot goals.Enforced company policies and procedures to strengthen operational standards across departments.Organized schedules, workows and shift coverage to meet expected business demands.Completed inventory audits to identify losses and project demand. Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel. Standford Brown McLean, VAAssociate of Science in Criminal Justice02/2011Lindsey Hopkins Technical College Miami, FLAssociate of Business Administration in Business Administration 03/1992National Vocational Technical Honor Society -1991Education and TrainingLanguagesEnglish:Native/ BilingualFrench:Native/ BilingualIncreased checkout accuracy from 10% to 85% by improving cashier training. Awarded Top Sales Manager of the Year in 2021Accomplishments