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Title Social Media Customer Service
Target Location US-TN-Nolensville
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Richmond, IL PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryMotivated and dynamic business and marketing professional with a strong foundation in customer service, content creation, and social media management. Proven ability to adapt to diverse environments and communicate effectively with a wide range of stakeholders. Experienced in developing and implementing marketing campaigns that drive engagement and brand awareness. Highly organized with a talent for managing multiple projects simultaneously and ensuring timely delivery of results. Committed to fostering inclusive and collaborative work environments. Eager to leverage skills and experiences to contribute to innovative marketing strategies and business growth.SkillsStrategic Marketing PlanningContent Creation & ManagementSocial Media Strategy & OptimizationCustomer Relationship Management (CRM)Data Analysis & Reporting (SPSS, Qualtrics)Project ManagementEffective Communication & PresentationTeam Collaboration & LeadershipExperienceUniversity of Illinois SpringfieldMarketing & Communications Intern for The Office of Engaged Learning January 2022  May 2024Conduct marketing and outreach for the internship and study away office.Plan and create posts.Curate marketing campaigns to promote the office on campus.Hunt Club Steakhouse  Paloma PropertiesServer July 2022  PresentFocus on excellence to ensure a quality dining experience at an award-winning restaurant.Contribute to a comfortable and clean atmosphere for guests.Provide personable conversations and excellent customer service.University of Illinois SpringfieldAthletics Marketing Associate January 2021  January 2023Curated social media content, promotions, and advertisements for UIS athletics.Developed plans to enhance the future of UISs athletic program and student-athlete experience.Assisted in coordinating special events and games to maximize fan support.Geneva National  Paloma PropertiesBanquet Server May 2022  August 2022Accommodated intimate celebrations, mid-sized affairs, and extensive galas.Provided uniquely served clientele for weddings, golf outings, and business events.Maintain a lush, dining ambience on the lakeshore of the resort in an enthusiastic and friendly manner.The Ridge Hotel  Paloma PropertiesPoolside Server June 2022  August 2022Presented a variety of food and beverages as well as fulfilled orders professionally and timely.Offer gracious customer service to poolside and hotel guests.Guarantee clean amenities along the veranda of Lake Como, Wisconsin.EducationUniversity of Illinois Springfield 2020-2024Bachelor of Business Administration: Concentration in Marketing, Minor in CommunicationProjectsProfessional Development (Web) Accessibility training; document accessibilityLongitudinal Social Media Marketing Planning such as scheduling content, forecasting, targeted marketingJournalist for The UIS Observer - Weekly Student NewspaperEmployee Interviews & B-ReelsSPSS Modeler  Data AnalysisLGBTQIA+ Sensitivity & Introductory foundational training (Safe-Zone)Crowdfunding for UIS CampusPassive Programming/Tabling/MarketingPR Campaign for Campus RevitalizationResearch & Analytics Report for brand Airbnb  Qualtrics, SPSS

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