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Click here or scroll down to respond to this candidateCandidate's Name
Department LeadStreet Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEDynamic and results-driven Department Lead with 19 years of experience in leading teams to achieve departmental goals and drive overall business success. Skilled in fostering a positive work environment, providing mentorship and guidance to team members, and developing strategies to improve departmental efficiency and productivity. Proven track record of effectively managing department, overseeing daily operations, and implementing process improvements. Strong communication and leadership abilities, with a passion for driving continuous growth and success within the organization. Professional ExperienceDepartment LeadAll Metals Processing, Cartersville, Georgia April 2021 - Present Customer ServiceShell inc., White, Georgia April 2017 - PresentMachine OperatorShaw Industry, Cartersville, Georgia January 2012 - April 2021 Store SupervisorBurger King, Adairsville, Georgia August 2005 - January 2012 Filed and scanned office paperworkEntered data into department databaseHandled requests or directed persons to proper sources. Identified process improvement opportunities to enhance operational effectiveness and improve team productivity. Coordinate with management teams to establish an inclusive, collaborative work culture and drive continuous improvements to meet quality standards.Served as the shift leader coordinating daily operations, liaised between customer service teams and production departments, conducted scheduling, and allocated resources according to customer traffic to reduce wait times Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction.Manage and process sales transactions, provide quality service to customers, redeem coupons, educate customers on promotions, and support a 7% overall increase in repeat business Scan items and process payments via cash, check, credit card, and Apple/Google Pay [with an average of $7,300 daily transactions]Maintain top ratings from managementEnsure proper usage of industrial equipment, identify health and safety hazards, and maintain a safe working environment in alignment with OSHA safety standards Assess completed products against the manufacturers specifications to ensure quality control Train and mentor new machinists and provide technical support for escalated issues Coordinate with cross-functional teams to identify process gaps and develop solutions. Safely load and unload pallets of wholesale produce Use RF scanners to keep accurate putaway recordsDevelop employee incentives to improve team engagement, [improve membership enrollments by 10%], [and increase responses to customer surveys by 15%]Manage a team of 15+ customer service representatives and provide training on communication protocols, customer service standards, and de-escalation techniques Interview and recommend seasonal employees for hire Updated internal operations documentsEducationCass High School at Cartersville GeorgiaHigh School Diploma May 2005Key SkillsDetail oriented LeadershipCritical thinking Time managementComputer literacySoftwarePrepared status/goal reports weekly, monthly, and seasonally SAPEmail communicationData visualizationMicrosoft |
