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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLELINKEDIN LINK AVAILABLESummaryTalented systems administrator offering over 9 years of progressive experience in installation, configuration, operation, and maintenance of systems hardware and software. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving staff/client issues. Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.ExperienceDental Assistant/ReceptionistMichet Dental OfficesMay 2020 - Apr 2024 (4 years) Dual receptionist-dental assistant duties Prepare and organize tools needed by dentists to work on a patient Greeting and welcoming patients to the practice Helping with fillings, crowns, extractions, and other procedures Computer technical assistance with software and hardware Scheduling, rescheduling, or canceling appointments as needed Assisting patients to fill out information forms Preparing patients' charts and daily schedules for the dental staff Solutions EngineerBlack Label ITJul 2019 - Jan 2020 (7 months) Managed IT Services IT Consulting Help Desk onsite and remote Disaster Recovery/Business Continuity Network Monitoring Managed Firewalls, Network Auditing Inventory Network Automation Infrastructure as a Service(IaaS) Network Planning and Design VOIPVisual Data Specialist IIHCLTechApr 2019 - Jun 2019 (3 months)Candidate's Name - page 1Visual Data SpecialistHCLTechMay 2018 - Apr 2019 (1 year)System AdministratorFidelity National FinancialMay 2016 - Jun 2017 (1 year 2 months) Provided software, hardware, and network phone support for over 70 offices in WA, OR, MA, ID, and HI. Provided weekly in-person field support for 10 offices which included scheduling equipment upgrades and moving devices Participated in company software testing, including, but not limited to, version testing, bug verification/ replication, recording o incidents and assigning priority, and communicating with the developers on key issues. Opened, escalated, and followed to completion ServiceNow tickets tracking issues on computer hardware/software, tablets, printers/copiers, VOIP phones and cell phones Set up basic systems at new and relocated offices; including workstations, internet service, and basic network, printing/scanning Instructed users in basic use of standard applications and field inquiries about procedures. Perform research when necessary, including knowledge base use and independent inquiry. Added and removed permissions to security keycards and set up onboarding processes which included technology training. Performed comparison and cost-analyses for minor acquisitions and special projects System AdministratorFidelity National TitleAug 2010 - May 2016 (5 years 10 months) Attend to computer needs of more than 400 employees in 5 states and a 50 member production division in India. Perform Help Desk functionality to users and customer base of over 25,000. Oversee hardware refresh initiative throughtout Illinois and Wisconsin. Maintain TEAM and Softpro (in-house database systems) for customer base of over 25,000. Build, configure, and maintain fleet of approximately 350 desktop computers, including updates, anti- virus actions and general troubleshooting. Provide support for fleet of 30 corporate phones for senior management and sales representatives, to include maintaining encryption and corporate mail programs. Oversee maintenance, installation and toner resupply orders for printers and copiers for over 30 offices. Oversee VoIP phone system conversion and including acting as the liason for network engineers. Junior System AdministratorFidelity National TitleDec 2009 - Jul 2010 (8 months) Attended to computer needs of more than 150 employees in Illinois. Performed Help Desk functionality to users and customer base of approximately 8,000. Assisted in maintenance of company website, including password resets, and troubleshooting. Candidate's Name - page 2 Assisted in maintenance of ACT customer relationship management software for sales representatives. Maintained TEAM (in-house database system) for customer base of over 8,000. Built, configured, and maintained fleet of 150 computers for employee needs, including updates, anti- virus actions, and general troubleshooting.Title ClerkTicor Title Insurance CompanyJun 2005 - Dec 2009 (4 years 7 months) Assisted management with conversion of Ticor Title Insurance via branding/reorganizing into Fidelity National Title Company, including file migration and updates of documents and marketing materials. Updated file records on TEAM, Ticors in-house database system. Coordinated with off-site storage facility for long-term storage and retrieval of closed files. Assisted production team with opening new files. Negotiated for copies of legal documents from contemporary companies. Interacted with attorneys and lender organizations to ensure order satisfaction. EducationMoraine Valley Community CollegeDePaul UniversityBachelor, Information TechnologySkillsDental Assisting Receptionist Duties Stocking Data Entry Help Desk IT Hardware Support Microsoft Office Backup & Recovery Systems User Training Mobile Devices Honors & Awards10 years with the company - Fidelity National Financial Jun 201510 years with FNF plaqueCandidate's Name - page 3 |
