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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLENesmith, South CarolinaPhone: PHONE NUMBER AVAILABLEProfessional SummaryDedicated and customer-oriented professional with extensive experience in customer service, billing, and administrative support. Proven history of enhancing customer satisfaction through prompt resolution of issues and effective communication. Adept at inventory management and data entry, with a flair for graphic design and creative organization.Skills:Customer Service:Excellence in customer engagement and troubleshootingProficient in billing adjustments and service upgradesAdministrative:Accurate and efficient data entryEffective inventory control and system filingTechnical:Competent in software applications, graphic designing, and business records managementProfessional Experience:Sykes Enterprises, Kingstree, SCCustomer Service Agent December 2013 - July 2020Managed inbound calls from AT&T customers, addressing billing and plan concerns.Performed billing adjustments, provided resolutions, and basic troubleshooting.Processed upgradable services and devices, enhancing customer satisfaction.Walgreens, Georgetown, SCCustomer Service Associate/Cashier October 2012 - November 2013Delivered exceptional customer service, responding promptly to customer inquiries.Conducted transactions, maintained accurate cash levels, and managed inventory.Ensured the timely restocking of merchandise and removal of expired items.Grand Central Station, Kingstree, SCServer August 2011 - September 2012Provided a welcoming atmosphere, escorting customers to their tables and informing them of daily specials.Delivered food and beverages efficiently, contributing to a pleasant dining experience.Williamsburg Technical College, Kingstree, SCLibrary Assistant February 2011 - May 2011Sorted and distributed incoming mail, compiled records, and managed library materials.Assisted patrons with locating books and publications, ensuring a supportive learning environment.Wilson Medical Transport, Manning, SCOffice Assistant May 2009 - September 2009Maintained business records and reports, ensuring up-to-date documentation.Managed appointment scheduling and provided general office support.Education:Williamsburg Technical College, Kingstree, SCFDIC: Financial Literacy May 2024Customer Service Skills Certification April 2024Medical Office Administration 2013oPursued Studies in Medical Office AssistanceAssociate of Arts/Science Degree May 2012Pre-Nursing Certificate May 2011Hemingway High School, Hemingway, SCHigh School Diploma May 2008References upon Request |
