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Click here or scroll down to respond to this candidateCandidate's Name
WORK EXPERIENCEAMPD IT April 2021June 2022IT TechnicianHandled 30-40 inbound calls per day regarding troubleshooting and password resets for schoolsTroubleshooted tier I Google application issues for the Jefferson County Public school districtCollaborated with AMPD IT team for any IT outages and/or alerts for schools within the districtResponded promptly and efficiently to all IT requests for Google Classroom outagesReported any discrepancies and documented all necessary information in AMPD databaseAutomatic Data Processing September 2020January 2021Open Enrollment Generalist (Temp)Handled 60+ phone calls per day assessing customers concerns, inquiries and/or complaints regarding ADP medical benefit enrollment plansAssisted customers by verifying pre-screening and qualifying tasks for benefits enrollmentFollowed company guidelines, policies, regulations, and standards when explaining the aspects of the benefits enrollment and programsResponsible for managing customers ADP accounts when enrolling, registering, or filing for benefitsManaged customers accounts by troubleshooting their ADP apps, website logins such as their usernames and passwords, when necessary, otherwise directing to another department for assistanceComputershare July 2017September 2018Customer Service Representative (Temp)Answered 60+ phone calls per day while assessing customer inquiries and concernsAssessed all customer issues with their accounts and resolved any issues and/or discrepanciesUtilized tools and applications to complete necessary documents and assessmentsAssisted new and existing Computershare employees during the hiring, training and administration processProcessed orders, forms, applications, and emailed requests while also monitoring inbound and outbound callsCarewise Health January 2016November 2016Customer Service RepresentativeHandled 80-100 inbound and outbound calls per day regarding medical adviceResponded to inbound calls from providers needing pre-certifications for medical procedures, Acute, Home Health, Long Term care, DME, inpatient and outpatientApproved CAS pre-certs by reviewing and documenting necessary information in company databaseSelected, reviewed, and set up patient cases for medical review with the RN and Medical DirectorsHandled outbound welcome calls for programs set up with client's insurance for help with managing disease management patientsOptimum October 2015December 2015Customer Care Representative (Temp)Collaborated with billing and eligibility representatives to resolve complex customer service inquiries by serving as a primary customer interfaceUtilized multi-channel platforms daily to handle 75-100 inbound calls and 20+ emails from providers inquiring about claims eligibility and statuses, verification of benefits, and prior authorizationsUtilized multiple platforms daily to answer questions pertaining to verification of benefits, prior authorizations, enrollmentVerified customers insurance benefits and answered questions that helped with the enrollment process start to finishManaged updates to patient demographical, insurance data and processed member terminationsChrist the King Learning Center March 2014October 2015Teacher AssistantImplemented music programs into daily schedule, improving childrens motor and social skillsPlanned daily activities on a weekly basis designed for each childs educational and social developmentCrafted specialized games for children within age groups to help with learning disabilities such as memory matching, dance parties, coloring games, and art projectsCommunicated with parents, coaching them in at-home techniques to encourage curiosity and engagementLead daily academic based classes with numbers, phonics, and colorsHumana September 2013February 2015Billing & Enrollment Specialist (Temp)Handled 80+ inbound calls per day regarding benefits enrollment and billing servicesProcessed disenrollment working in CCP, CI, Microsoft Office, and CommunicatorVerified and documented all necessary documents within Humana database for further account useSought out learning, strived to develop and expand personally, and continuously helped others upgrade their capability to contribute to HumanaConnected meaningfully with customers to build emotional engagement and customer advocacySimplified complexity and integrates internal efforts to deliver an optimal customer experienceMet and exceeded established expectations while encouraging other teammates to do the samePrecision Chiropractic September 2012January 2013Chiropractic AssistantAdministrative responsibilities included greeting patients and giving them appropriate medical history and insurance forms to complete, as well as answering phones and scheduling appointmentsRecorded patient's medical and treatment information, and receive payment or health insurance information for billingSKILLS4+ years Customer ServiceCommunication SkillsInterpersonal SkillsInbound & Outbound CallsMicrosoft OfficeData EntryAccount ManagementBenefits AdministrationTroubleshootingPayroll ServicesDocumenting & FilingInsurance BillingCCP, CI & ADP softwareEnrollment ServicesEmail: EMAIL AVAILABLEPhone number: PHONE NUMBER AVAILABLE/pre> |
