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Title Services Analyst Customer Service
Target Location US-TX-Dallas
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SR Investor Services AnalystE Street Address  EMAIL AVAILABLE q https://LINKEDIN LINK AVAILABLE ArlingtonEXPERIENCESR Investor Services AnalystAngel Oak Home Loans 10/2021 - 07/2023 Atlanta, GASR Investor Services Analyst at Angel Oak Home Loans in Atlanta, GAOversight responsible for review of reporting and remittance activities with sub-servicers, reviews include research and resolution of findings.Review interim remit files for GSE Investors Freddie, Ginnie, Fannie), post transfer or release settlement reconciliations for new loans boarded or transferred.Interim Servicing Reconciliations for P&I and T&I custodial banks, worked with internal clients (accounting and finance) to provide loan level support and assure General Ledger tie-out. Responsibilities included reporting, remitting and bank reconciliations.Servicing Advances / Service Fee Invoice Review, responsible for assuring invoice accuracy and to fund payments timely, addressed exceptions with sub servicer feedback resulting in revised Invoices.Corporate and Servicing Bank monitoring, wiresProcessed internal and external requests for loan payments or funding sub-service invoices.Worked on projects as requested.Developed reconciling templates and procedures.Business Reporting AdministratorColonial Savings F.A. 01/2021 - 10/2021 Fort Worth, TXBusiness Reporting Administrator at Colonial Savings F.A. in Fort Worth, TXDesign and create new reports/dashboards which are in line with the division's strategy for reporting.Work directly with the Director and department leaders to develop monthly presentations, analyze and recommendations for reporting information to Executive LeadershipDevelop ad hoc reports and perform data analysis to support data extractions from servicing system.Create standardized presentation formats to ensure that all presentations and reporting decks include a standardized look and feel.Analyze trends in reporting data and prepare written explanations of variance for the benefit of the reader.Complete routine data checks to ensure data is updated correctly in the servicing system.Investor Reporting ManagerMr. Cooper 11/2009 - 11/2020 Coppell, TXManaged 10 Analysts report/remit on 100 FNMA AA & SS Investors.Daily review and approve wires / schedule escalations for Offshore India Team and Onshore Teams.Review Schedule 123 Schedules and Schedule 123 Escalations. Transmit all FNMA Reporting files to FNMA.Assist with projects, SQR-Servicer Quality & Risk ReviewsAssist AVP with projects, Quality & Risk Review.Update FNMA AA_SS Procedures, update the FNMA playbook and Process Flows.Review/Approved SOX Controls for Transfers and Service Fee Changes.Review FNMA Acquisitions completions, confirm Repurchase Differences funded.Update Control Log, Issue Log and Calendar. Provide backup/documentation for internal / sub-servicer auditors. Track/Review/Meet monthly with analyst for KPI's.Investor Reporting SpecialistAmerican Home Mortgage 11/2005 - 11/2009 Irving Tx, United StatesReport and remit Real Estate Investment Trust (REIT)/GSE portfolios.Reconcile custodial P&I accounts.Meet reporting & remittance deadlines, 14 to 16 Investors per month.Report Losses, maintain loss rejects. Balance Trustee Reports.Process corporate advances and recoveries.Backup for Advance Projections.SUMMARYResults-driven SR Investor Services Analyst with over 15 years of experience in mortgage loan servicing, specializing in investor reporting. Experienced in auditing and reconciling loan data to ensure compliance and accuracy. Proficient in creating reports and metrics to track key performance indicators. Skilled in collaborating with internal departments to streamline processes and deliver exceptional service. Enthusiastic about contributing to maintaining the servicing of mortgage loans and ensuring regulatory compliance to support the company's mission of providing outstanding customer service.SYSTEMSCIRRUS Inhouse system Encompass FICS System Fiserv  Loan Services SAGENT FNMA Website  LSDU/SURFIRIS Inhouse system LSAMS MSP Page Center X  Loans Servicing Page Center X  Loan Servicing LSAMS system TRIMS wire systemLANGUAGESSpanish AdvancedSKILLSEDUCATIONDegree and Field of StudyMansfield Business School in Accounting01/1987 - 09/1987 Arlington, TXHigh school diplomaLubbock High School08/1980 - 05/1984 Lubbock, TX

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