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PHONE NUMBER AVAILABLEEMAIL AVAILABLE / EMAIL AVAILABLEOverviewOrganized and proactive Administrative Assistant/Customer Service with over 8 years of experience providing thorough and skillful support to department heads and senior management. Proficient in managing office tasks, including scheduling, correspondence, and multitasking with a strong emphasis on precision and timeliness. Expert in leveraging office management software to enhance efficiency and seamlessly integrate administrative processes. Committed to maintaining high standards of service, performance, and confidentiality. Eager to contribute to the success and professional growth of a dynamic team through exceptional clerical expertise and a positive, can-do attitude,ExperienceKoons Collision Repair Center, Falls Church, VAAdministrative Assistant/Front Desk Tier II September 2022 - PRESENT Assist with daily operations of the auto body shop. Perform multiple tasks such as call intake for insurance claims and directing clients to the appropriate personnel for estimate and repair appointments. Prepare documents for administrative and non-administrative performance like customer claim forms and payment paperwork. Multi-interface projects with insurance companies like USAA, and Geico; and accounts receivable. Opening and closing monthly reports. Assist IT with on-hand computer and tech support knowledge. Organize and operate Microsoft Office and Sharepoint filing systems. Manage and organize appointments and clients for senior leaders. Track and monitor all insurance client contracts.Rosenthal BMW, Alexandria, VAFront Desk Operations July 2022 - August 2022Assisted with the day-to-day operational management of a car dealership. Organized corporate and client documentation. Provided and managed incoming calls to the appropriate department. Created, prepared, and distributed corporate and client records titles, tags, car sales through Google OS and Office 365. Opened, closed, and distributed client transactions and records to authorized personnel for vehicle services. Managed the scheduling of corporate operations whilst providing highly performed service to customers on premise. American Airlines G2, DCA/Arlington, VADispatcher May 2022 - June 2022Assisted and provided wheelchairs to American Airlines passengers throughout Ronald Reagan National Airport by SRR system. Tracked and monitored all incoming American Airlines flights that needed client assist. Coordinated with boarding agents and parents to aid with unaccompanied minors per request.2DirectViz Solutions LLC, Chantilly, VA Vienna, VA Administrative Assistant/Front Desk /Proposal Analyst July 2019 - January 2022Supported and composed technical proposals and outlines in response to RFIs and RFPs for federal government solicitations. Collaborated with office team members such as Human Resources and recruiting in support of proposal development with key resources or resumes to support proposal efforts. Coordinated facilities and administrative services. Provided clerical and support services such as printing, mail distribution, messenger, and telecommunications. Contributed new knowledge to programs and projects in support of senior leaders and clients. Practiced good policies, procedures, and practical applications. Actively provided Operations support. Coordinated and documented events such as travel reports, meeting materials, etc. Supported administrative system engineering, architectural development, and compliance monitoring and tracking.Microcenter, Fairfax, VASales Associate December 2018 - June 2019Worked to assist customers on various IT solutions. Communicated in coordination with customers to deliver the right IT solutions. Troubleshoot various IT issues for customers in efforts to resolve their IT problems. Worked with team members to support all other company-wide tasks.Cosmoprof, Falls Church, VACustomer Service Representative October 2016 - August 2018 Communicated and assisted customers with product selections. Managed, organized, and maintained weekly inventory. Managed daily and weekly sales transactions, and responsible for monetary deposits to local banks.Skills Proficient in Hardware, Software, Operating systems, and basic networking experience. Proficient in both Microsoft Windows, and MAC IOS operating systems. Proficient with Teams, Sharepoint, Microsoft Office: Word, Excel, and PowerPoint Proficient with Adobe Photoshop and other editing software. Proficient with Insightly, and other capture software. Education Northern Virginia Community College, Annandale, VA, IT Cybersecurity, December 2023 Falls Church High School, Falls Church, VA High School Diploma, June 2016. |
