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Click here or scroll down to respond to this candidatetracy.franz33@gmail.Tracy com Saint Franz Nazianz, WI PHONE NUMBER AVAILABLEWORK HISTORYCandidate's Name
Street Address /2023 - 2/2024 (1 year)Customer Service Representative atStreet Address /2024 - Current (4 months)* Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.* Check to ensure that appropriate changes were made to resolve customers problems.* Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.* Determine charges for services requested, collect deposits or payments, or arrange for billing.* Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.* Refer unresolved customer grievances to designated departments for further investigation.* Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.* Solicit sales of new or additional services or products.* Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.* Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Bartender bar Manager cleaner at Shadows Bar07/2004 - 01/2007 (3 years)* Clean glasses, utensils, and bar equipment.* Collect money for drinks served.* Balance cash receipts.* Check identification of customers to verify age requirements for purchase of alcohol.* Clean bars, work areas, and tables.* Attempt to limit problems and liability related to customers excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.* Take beverage orders from serving staff or directly from patrons.* Serve wine, and bottled or draft beer.* Plan, organize, and control the operations of a cocktail lounge or bar.* Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.* Serve snacks or food items to customers seated at the bar.* Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.* Slice and pit fruit for garnishing drinks.* Ask customers who become loud and obnoxious to leave, or physically remove them.* Arrange bottles and glasses to make attractive displays.* Create drink recipes.* Supervise the work of bar staff and other bartenders.* Order or requisition liquors and supplies.* Plan bar menus.* Prepare appetizers such as pickles, cheese, and cold meats. Bartenders at Manitowoc And Calumet Counties01/1997 - 12/2004 (8 years)* Prepare appetizers such as pickles, cheese, and cold meats.* Order or requisition liquors and supplies.* Plan bar menus.* Supervise the work of bar staff and other bartenders.* Create drink recipes.* Order or requisition liquors and supplies.* Arrange bottles and glasses to make attractive displays.* Ask customers who become loud and obnoxious to leave, or physically remove them.* Slice and pit fruit for garnishing drinks.* Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.* Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.* Serve snacks or food items to customers seated at the bar.* Plan, organize, and control the operations of a cocktail lounge or bar.* Take beverage orders from serving staff or directly from patrons.* Serve wine, and bottled or draft beer.* Attempt to limit problems and liability related to customers excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.* Clean bars, work areas, and tables.* Check identification of customers to verify age requirements for purchase of alcohol.* Collect money for drinks served.* Check identification of customers to verify age requirements for purchase of alcohol.* Balance cash receipts.* Clean glasses, utensils, and bar equipment.* Greet and seat customers.* Maintain adequate supplies of items, such as clean linens, silverware, glassware, dishes, or trays.* Clean up spilled food or drink or broken dishes and remove empty bottles and trash.* Locate items requested by customers.* Fill beverage or ice dispensers.* Stock cabinets or serving areas with condiments and refill condiment containers.* Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.* Wash glasses or other serving equipment at bars.* Garnish foods and position them on tables to make them visible and accessible.* Mix and prepare flavors for mixed drinks.* Slice and pit fruit used to garnish drinks.* Stock refrigerating units with wines or bottled beer or replace empty beer kegs.Relief Person at Mirro01/1997 - 12/1998 (2 years)Worked throughout plant 5 doing various jobs. Gave people their breaks while I did their jobAssembly at Tecumseh Products01/1995 - 01/1997 (2 years)* Perform quality checks on products and parts.* Review work orders and blueprints to ensure work is performed according to specifications.* Rotate through all the tasks required in a particular production process.* Determine work assignments and procedures.* Supervise assemblers and train employees on job procedures.* Shovel, sweep, or otherwise clean work areas.* Maintain production equipment and machinery.* Complete production reports to communicate team production level to management.* Package finished products and prepare them for shipment.* Operate machinery and heavy equipment, such as forklifts.* Perform quality checks on products and parts.* Review work orders and blueprints to ensure work is performed according to specifications.* Rotate through all the tasks required in a particular production process.* Determine work assignments and procedures.* Provide assistance in the production of wiring assemblies.* Shovel, sweep, or otherwise clean work areas.* Provide assistance in the production of wiring assemblies.* Complete production reports to communicate team production level to management.* Maintain production equipment and machinery.* Package finished products and prepare them for shipment.* Operate machinery and heavy equipment, such as forklifts. EDUCATIONLtcGraduated 2005General StudiesLtcMarketing (half a degree)SKILLScustomer service, 10 yearscustomer relationship management, 0 yearcustomer satisfaction, 0 yearmerchandising, 0 yearsales, 0 yearinterpersonal skills, 0 yearLANGUAGESEnglish, ModerateSOCIAL NETWORKSFacebook, https://Carrie MaurerTwitter, https://twitter.comLinkedin, https://Lulamoore123@gmail.comABOUT MEI served in the militaryI have a drivers licenseI have management experience : 3 yearsI have a security clearance |
