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Click here or scroll down to respond to this candidateCandidate's Name
AUSTIN, TX EMAIL AVAILABLE PHONE NUMBER AVAILABLESUMMARY OF QUALIFICATIONSA Project Manager with twelve years of operations management experience, specializing in client and vendor relations, purchase management, product delivery, troubleshooting, and Infrastructure implementation management. A proven track record of coordinating with cross-functional teams to execute complex technical projects. A strong history of partnering with stakeholders and leadership teams to identify process improvement opportunities.WORK EXPERIENCESenior IT Program Manager January 2024-March 2024Sony/PlayStation Austin TXDevelop comprehensive Infrastructure and software project schedules, plans, scopes of work, and statements of work in close collaboration with stakeholders, implemantation team and software engineers.Implemented project SharePoint and Jira workflows, as well as Kanban boards, to efficiently track project progress and address any arising issues.Coordinate with cross-functional teams to ensure seamless execution of projects, adhering to established timelines and objectives.Monitor project milestones and deliverables, proactively identifying and addressing potential risks and obstacles, Smartsheets, Power BI and Work Breakdown structure.Facilitate effective communication and collaboration among team members and stakeholders to promote transparency and alignment throughout the project lifecycle.Provide regular updates and reports on project status, highlighting key achievements, challenges, and recommended actions to relevant stakeholders.Senior Project Manager September 2021-November 2023AT&T Lab Austin TXManaged the intake, delivery and deployment of Infrastructure and software projects that support data center build outs for physical and virtual Cloud environments.Managed timelines and budgets following Scrum and Agile project management methodology for 14 production and test projects, delivered status reports, scheduled meetings with stakeholders, and provided MS Project and Power BI updates, created Scrum sprints and tasks in Jira for laboratory resources..Managed the creation of technical workbook (IP address assignments, software configurations, BOM, build design) statement of work and project plans in coordination with stakeholders, internal lab resources, and vendors.Managed a project team comprised of operations team, system software designer and engineering teams.Senior IT Project Manager March 2020 August 2021Austin Energy Austin TXManaged timelines and budgets following Scrum and Agile project management methodology for large scale software and cloud data storage projects, delivered status reports, attended meetings with stakeholders, and provided MS Project stage updates and notes to SharePoint.Supported the implementation of department-wide processes to enhance project delivery, which included identifying process gaps and recommending corrective actions.Develop, oversee, and effectively communicate comprehensive project plans involving all stakeholders and team members from start to finish..Managed a project team comprised of Business Relation Managers, Vendor Manager, Planning Architects, Enterprise Architects, and System Experts.Oversaw projects from planning to execution and created statement of works in coordination with stakeholders, vendors, and architects.Managed the development and use of data systems, ensuring effective data management, secure procedures, and data analysis.Upgraded the Austin Energy Splunk infrastructure monitoring software, Azure Cloud and Communication Services, and Webrtc (real time communication) applications.Senior Project Manager March 2019 March 2020Dell Technologies Inc. Austin TXManaged customer and project inventory for custom server/rack orders valued at $20K-$2M.Coordinated cross-functionally with sales, engineering, and supply chain management teams.Created a project workbook to guide the project which included equipment inventory BOM, timelines, review validation, equipment availability, order hardware, and software configuration.Coordinated with external equipment supply and shipping vendors to monitor order availability status, identify issues, and mitigate delays.Core manufacturing process, requirement gathering, design, collection to implementationProject Manager October 2016 March 2019Genesis ATS Austin TXManaged 10 long-term telephony service projects valued at over $3M across five networks for over 1K retail sites and commercial data centers and oversaw field engineer vendors and an in-house phone technician.Managed a $500K inventory of customer equipment including network equipment, routers, servers, access points, and modems and monitored an equipment inventory 20K unique model numbers, created purchase orders for the sales team, and tracked invoices.Created budgets of $150-$1M and conducted cost analysis for vendor resources in the U.S., U.K. Hong Kong, and South Korea, selected tech vendors, and conducted storage and shipping cost analysis.Oversaw eight projects valued at $250K-$300M for network equipment maintenance, conducted financial cost breakdowns, planned layouts, executed site surveys, and managed inventory reporting.Tracked, managed, and resolved 5-20 first level and escalated trouble tickets per day across all projects utilizing the Service Now ticketing system.Created a custom spec server valued at $10K-$90K for manufacture in China.Created a process for the in-house testing of spare equipment which reduced defective equipment redispatches by 99%.Supported the contract bidding process, coordinated with the sales team, vendors, and partners, and created pricing with a 70%+ success rate.Project Manager April 2012 October 2016Epicor Software Corporation Austin, TXManaged a $1.5M valued inventory for an international software company and authorized returns of hardware used by retail clients while designating equipment for spare material or repair.Managed mutiple large and small scale telephony and network infrastructure projects in North American and globallyAnalyzed and filtered daily inventory reports and managed customer, vendor, and sales data with MS Excel.Detailed billing status during daily communications with retail clients, manufacturers, and distributors.Created and updated MS Excel workbooks for the management and tracking of customer purchase histories, contact information, outstanding items, and shipping statements for all vendors.Compiled vendor inventory and billing data, shipping tracking numbers, and the model, quantity, and serial numbers of shipped vendor purchases.Annotated Oracle databases of customer and vendor communication, as well as billing and service records.Reduced overdue inventory by up to 90% and consolidated inventory reports.TECHNICAL SKILLSSoftware: Microsoft Office, Excel, Azure Cloud and Communication Services, Oracle, ServiceNow,Jira, Smartsheets, SharePoint, Salesforce, Microsoft Project Online, Smartsheet, Outlook, Illustrator, Power BI, Photoshop, Linux, QuickBooks.Management:DevOps, Lean & six Sigma, Data storage, Data analysis, Risk Management, Task Analysis, Requirements Gathering, Scope Analysis, Cost Engineering, Work Breakdown Structure, Budgeting, QA, Purchase Order, Inventory Management, Change Requests, Waterfall,Scrum and Agile project management methodology, Change Management, Continuous Improvement, Project Management, Contractor Management, Financial Analysis, Vendor Management |
