| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
PROFESSIONAL SUMMARYPolite and professional successful in applying strong communication and problem resolution skills to each customer issue. Skillful in building long-lasting, loyal customer relationships. Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections.SKILLS Documentation and reporting Empathetic and genuine Exemplary work ethic Microsoft Office Suite proficiency Customer Relations Conflict resolution Service-oriented self-starter Data Entry Correspondence composition Outstanding communication skills Receiving support Credit card processing Complaint resolution Service standard compliance Recordkeeping strengths Computer proficientWORK HISTORYCustomer Service Agent, 09/2015 to CurrentKaiser Permanente Fulton, MDMaintained accurate processing information updates. Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.Promptly responded to inquiries and requests from prospective customers. Assisted customers by answering questions, responding to inquiries and handling telephone requests. EDUCATIONBachelor of Science: Criminal Justice, 07/2014Kaplan University - Rockville, MDAssociate of Science: Criminal Justice, 05/2012TESST College of Technology - Beltsville, MDHigh School Diploma: 05/2010Montgomery Blair High School - Silver Spring, MDACCOMPLISHMENTSCustomer Service - Consistently received positive feedback from members rand created repeat business by developing long-term relationships with customers Handled complaints, maintaining a positive experience for all rest.Customer Relations - Earned highest marks for customer satisfaction, company-wide. |
