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Click here or scroll down to respond to this candidateCandidate's Name
Street Address N Weston AveElgin, IL Street Address
Phone: PHONE NUMBER AVAILABLEEMAIL AVAILABLEI am seeking an opportunity to utilize my skills to enhance a dynamic corporation. Experienced and exceptionally proficient and professional customer service, as well as managerial skills within the abundant global marketplace. Key qualifications include:Global Account Coordinator for large key accountsOutstanding communication and organizational skills, as praised by customers and internal management teamsStrong ability to achieve objectives, in turn growing accounts and company profitabilityRate negotiation between steamship lines, trucking companies, and other transportation related entitiesA/R and A/P ManagementExtensive working knowledge of computer applications such as Cargo Wise, AS400, Microsoft Word & ExcelServed as an extension of each customer I have represented to ensure the best quality service available. Experience8/2023 to Present BDG International Elgin IL Ocean Export Customer Service AgentCoordinate shipments for an array of customers and commoditiesResponsible for FCL/LCL QuotationsProvide bookings, dispatching truckers based on shipper requirementsShipment updates as needed and customer communicationExport documentation for all lanes3/2020 to 8/2023 MidAmerica Overseas, Itasca, IL Ocean Export Customer Service AgentCoordinator for a large food, beverage and fragrance corporationResponsible for Ocean bookings LCL/FCL, trucker coordination, documentation, tracking/tracingManage shipments from booking through to export documentation and destination prealertEnsure all movements, deviations, delays are communicated timely to both customer and destination to exceed customer expectationsOcean LCL/FCL quotationsTrucker quotations including pick up, line haul/OTR and trans loadingGuarantee strong team communication and support ensuring customer requirements are achieved 4/2017 to 3/2020 Agility Logistics, Bensenville, IL Customer Support Lead for Global AccountsCustomer service representative for large chemicals century accountEnsure customer requests are fulfilled timely to maintain excellent communication and key updatesHazardous Certified in 2017Coordinate customer shipments from booking through to export documentation and destination prealertTrack and Trace cargo to ensure full updates are provided to surpass the customers requirementsTraining new hires to acclimate them to the customers requirements and Agilitys structure 2/1997 to 12/2016 CEVA Logistics, Elk Grove Village, ILAccomplished Global Account Coordinator for large century accountsDeveloped the management, coordination of air & ocean - import, export, and foreign to foreign shipmentsQuotations for all services providedOcean Export Supervisor, providing responsible management for a staff of 8 and maintaining control of all department activities in coordination with the export manager.Ocean Gateway Supervisor for a staff of 4, orchestrating North America LCL consolidation cargo containersKnowledge of full container, over-dimensional, consolidation and agent routed cargoImplemented the organizational structure of the ocean export department to ensure excellent customer service and profitability1993 to 1995 LEP Profit International, Bensenville IL 1990 to 1993 Fritz Companies, Bensenville IL |
