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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE Cell: PHONE NUMBER AVAILABLEStreet Address
SUMMARYLoan Support Analyst / Account Manager / Assistant Branch Manager with expertise in banking, administration, accounting, customer service and support. Provided accounts payable, accounts receivable, reconciliation and cash management to ensure the timely and accurate needs of customers were met. Served as point person while establishing relationships and resolving issues efficiently with customers.PROFESSIONAL EXPERIENCESHORE UNITED BANK N.A. / SEVERN SAVINGS BANK FEB-2014 TO PRESENTANNAPOLIS, MDANALYST 1 / COMMERCIAL REAL ESTATE DEPT.RESPONSIBLE FOR COMPLETING LOAN FILES, REVIEW OF LOAN DOCUMENTS AND ALL ITEMS PERTAINING TO PROCESSING LOAN CLOSINGS WITHIN COMMERCIAL LENDING REAL ESTATEDEPARTMENT. WORK WITH BOTH INTERNAL/EXTERNAL CLIENTS ON A DAILY BASIS.COLLECTIONS SPECIALISTREVIEWED DAILY DELINQUENCY REPORT AND CONTACTED (EMAIL/PHONE) BOROWERS AND HELPED THEM WITH PAYMENT ARRANGEMENTS. POSTED PAYMENTS TO GENERAL LEDGER FOR PROCESSING. ALSO, MAILED MONTHLY INVOICE(S) TO BORROWERS, AND PROVIDED REPORTS ON A MONTHLY BASIS.LOAN PROCESSING LOAN MORTGAGE ASSTASSITED LOAN PROCESSING REPS WITH OBTAINING DOCUMENTS NEEDED FOR LOAN PREPARATIONS, FLOOD CERTS, INSURANCE DOCS, LOAN DISCLOSURE DOCS, ETC.PROCESSED DEAD FILE AUDIT FOR LOANS DENIED,WITHDRAWN/CANCELLED OR DENIED. MAILED ADVERSE ACTION LETTERS TO BOPRROWER(S) DENIED.CURRENTLY, I HANDLE CONSTRUCTION LOAN EXTENSIONS FOR SHORE UNITED BANK.PULL REPORT FOR THOSE LOAN MATURING, CONTACT LOAN OFFICER(S) AND MAKE THEM AWARE OF LOAN MATURING, THOSE THAT NEED EXTENDING I PROCESS THE REQUEST, SEND IT TO LOAN OFFICER FOR REVIEW, THEN ONTO CREDIT OFFICER FOR APPROVAL. ONCE I RECEIVE THE SIGNED APPROVAL, I CREATE THE EXTENSION AGREEMENT AND SEND TO BORROWERS) TO SIGN. ONCE THE SIGNED DOC IS RETURNEDI PROCESS THE AGREEMENT AND SENT TO BOOKING.Candidate's Name Page TwoPNC BANK, N.A. APRIL 2011-FEB-2014Commercial Loan Real Estate / Loan AdministratorResponsible for assigned portfolio of clients within the Real Estate Construction Loan Department, providing administrative servicing to both internal / external clients while providing excellent customer service.Review loan documentation pertaining to loan extensions/modifications, closings and all pertinent documentation as needed within guidelines of credit approval(s).Work closely with Relationship Manager(s) and clients, to ensure documents are prepared, reviewed and processed in a timely manner.Responsible for the processing customer advance(s), payments and issuance of Letter of CreditsWork closely with internal departments to ensure customer issues are addressed and resolved within a timely manner.Provided issues resolution for both internal/external customers along with collection of past due accounts, administrative reporting and accounts receivable processing.Maintained timely reporting of all inbound/outbound client calls to track customer issues within account portfolio.Maintained accurate and timely reporting of inbound / outbound client calls related to service quality to track issues that arose and how they were resolved. Addresed all customer issues within 24 hours.EDUCATIONCertificate, Business program, Anne Arundel Community College, Arnold, MDDiploma, Lansdowne High School, Lansdowne, MDSKILLSMortgagebotCRM (Customer Relationship Management) databaseDoc MagicMS OfficeCandidate's Name Page ThreePROFESVINGS BANKSIONAL DEVELOPMENTShore United Bank N.A. / Severn Savings BankFundmemtal rules for Computer PrivacyCustomer Service ProcessingComputer Phishing, FraudMortgagebot TrainingPNC Bank University Seminars, 2011-2014Fundamentals of Time ManagementClient Privacy TrainingACBS System TrainingBusiness Writing*Previous Banking experience with:Citizens Natl, BankProvident Bank of Bank of MarylandReferences: Tracie RileyVP Mortgage ServicingShore United BankPHONE NUMBER AVAILABLE (p)EMAIL AVAILABLE |
