| Candidate Information | | Title | Customer Service Information Technology | | Target Location | US-OH-Columbus |
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Click here or scroll down to respond to this candidateINFORMATION TECHNOLOGY CUSTOMER SERVICE PROFESSIONAL DRIVERPROFESSIONAL SUMMARYCustomer service professional transitioning into the IT field with 5 years of experience servicing Specializing in conflict resolution. trouble shooting and problem solving. Excellent analytical thinking, research, and time management. Exceeded company standards by leading company in monthly metric evaluation. Seeking entry into the IT industry utilizing customer service background and IT training compiled over the past 7 months.IT SUMMARY SYNOPSISSystems: Windows 7/8/10, Mac OS X, iOS, DNS & DHCP, Network, Physical & Logical Security, Network Standards &Protocols, IPS/IDS Intrusion Prevention System & Intrusion Detection SystemHardware: Disassemble & Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, &Processors, multi-line phone systems, POS SystemsSoftware: Microsoft Firewalls, identify types of Malwares, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing, MS OfficePROFESSIONAL SUMMARYCHARTER COMMUNICATIONS Dublin, OHCustomer Service (Collections Specialist) November 2023 PresentActively and consistently support all company efforts to simplify and enhance the customer experience by communicating with customers and assisting with their questions and/or concernsTake action based on transaction characteristics as appropriate and necessary while demonstrating friendliness and professionalism when dealing with customersMaintain thorough knowledge of all current federal, state and local regulations as well as internal policiesAnswer inquiries for customers calling in regarding their unpaid debt with one call resolutionsPENSKE Columbus, OHDriver November 2020 August 2023Provided communication with dispatches and multiple shareholders both verbally and writtenRoute planning use advanced GPS to organize fleet and track route progressionKept daily logs and pre-trip inspections on every truck I droveAdhered to State, local and federal regulations issued by Department of TransportationSEARS ROEBUCK & CO. Columbus, OHCustomer Service Representative July 2013 November 2016Responded to inbound customer telephone and email inquiries regarding advertising products and/or servicesEffectively comprehended instructions, provided quick correspondence to customers, and asked clarifying questions to ensure understanding of customersConducted business over the telephone in a professional manner and in a team environmentHandled issues from customers and provided same call resolutions, worked with various internal departments and external affiliated websites and companies to bring resolution to customer concernsBROWN VAN & STORAGE Columbus, OHLaborer March 1997 May 2013Organized, managed, and moved inventory weighing between 50-100lbs from truck to different locationsWorked in a team environment and communicated effectively to arrange products without damageStrived in a continuously changing environment to meet company shipping and receiving needsTrained new hires as required per management requestEDUCATIONMyComputerCareer / Information Technology Security AdministrationCertifications proceeding: CompTIA: A+, Network+, Security+; Linux and Microsoft Azure (AZ-900) Fundamentals, and Microsoft Azure (SC-900) Authentication and SecurityProfessional Driver:Class License B, Straight Truck Experience.Cosmetology Barber CertificationOhio State College of Barber Styling Columbus, OHGraduation March 2010General Education High School DiplomaWarren G. Harding High School Warren, OHGraduate |
