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EMAIL AVAILABLEDallas, TexasPHONE NUMBER AVAILABLEhttps://LINKEDIN LINK AVAILABLECAREER SUMMARYSoftware Tester with experience working to improve performance of organizations serving millions of individuals each year. Adept at collaborating with others while ensuring high-quality services and programs. Career history of working to ensure compliance with organizational guidelines and industry best practices, promoting adherence to organizational policies and industry standards.AREAS OF EXPERTISECommunication Problem Solving Time Management Microsoft Office365 Zoom Client Experience ManagementPROFESSIONAL EXPERIENCEJPMORGAN CHASE Plano, TexasSoftware Engineer Feb. 2024 - JulyCreated an average of ten new change control tickets every day using ServiceNow.Responsible for developing, configuring, testing, implementing, maintaining, and supporting changes in ServiceNow.Worked in Global Identity and Access Management Team to help create change tickets using ServiceNow tool for Pre-Production and Production environments specific changes.Updated login application that uses JavaScript, HTML, and CSS to have new functionality.Ran automated scripts using JMeter to assist team with performance testing.Assisted in preparing and running production deployments for user login flows.Used postman to invoke APLs for retrieving information.Worked to setup a CI/CD pipeline for a login application deployment.EDUCATION & TRAININGYEAR UP PLURALSIGHT OnlineApplication Development Training Aug 2023 - PresentYear Up is an intensive career development program with 250 corporate partners, college-level courses, professional training, and a six-month internship.Completed coursework in Excel, Java, JavaScript, Spring Boot, SpringMVC, MySQL. Business Writing, Public Speaking, and Professional Skills with specialized training in Application Development.