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Email: EMAIL AVAILABLELinkedin: https://LINKEDIN LINK AVAILABLE Phone: Street Address -908-4150U.S Citizen- able to work in all US time zones remotely. Experienced sales and property management professional with over 40 years of proven success in generating leads, maximizing sales revenues, and enhancing customer satisfaction across diverse industries. Skilled in implementing eective sales strategies, managing teams, and achieving ambitious business objectives throughout a dynamic career characterized by adaptability and continuous growth. PROFESSIONAL EXPERIENCERetirementHomeTV December 2020 - PresentLead Generation Specialist Fort Wayne, INIt is the mission of RetirementHomeTV to be the most dependable and trustworthy provider of custom television solutions for all types of senior living communities, government and correctional facilities, hospitals, hotels and B&Bs. Current Position Highlights:Successfully generated over 500 qualified leads through targeted cold calling efforts.Achieved a 20% increase in customer conversion rates by implementing personalized outreach strategies.Managed and maintained CRM systems with 99% accuracy.Coordinated multiple projects simultaneously, ensuring timely delivery and customer satisfaction.Received Employee of the Month award for outstanding sales performance in Q2 2021. Lead Generation Specialist Role:Research and Identify Leads: Find potential leads through research and data collection.Qualify Leads: Assess leads to determine their suitability and interest.Engage Leads: Initiate contact through various channels like email, calls, and social media.Nurture Relationships: Build connections and provide information to move leads through the sales process.Manage Data: Maintain accurate records using CRM systems and update databases regularly.Analyze and Improve: Track metrics, analyze results, and continuously optimize lead generation strategies.MRD Corporation December 2019 - July 2020Property Management and Leasing Supervisor East Lansing, MI For more than a half a century, MRD Apartments has been a unique leader in the multifamily industry. As a builder, owner, and manager we have been steadfast in growth and stability while providing quality housing to the residents of our communities.Position Highlights:Increased property occupancy rates by 15% through effective leasing strategies.Supervised a team of 10 staff members, improving overall efficiency and customer service.Implemented a new tenant satisfaction survey, resulting in a 25% improvement in tenant feedback scores.Streamlined maintenance processes, reducing response time by 30%. Property Management and Leasing Supervisor Role:Leasing Oversight: Manage leasing activities, including advertising vacancies, conducting property tours, screening potential tenants, and negotiating leases.Tenant Relations: Address tenant concerns, resolve disputes, and ensure tenant satisfaction through effective communication and problem-solving.Maintenance Coordination: Oversee maintenance and repair operations, ensuring timely responses to maintenance requests and adherence to property upkeep standards.Budget Management: Assist in budget preparation and management, including monitoring expenses, optimizing operational costs, and recommending budget adjustments as necessary.Staff Supervision: Provide leadership and guidance to leasing and property management staff, ensuring efficient workflow and adherence to company policies and procedures.Compliance and Legal: Ensure compliance with leasing laws, regulations, and property codes. Handle legal matters related to leasing agreements and property management, collaborating with legal counsel when necessary.SOFTWAREMicrosoft Office Suite: Excel (data analysis), Outlook (communication), OneNote (organization). Google Suite: Collaboration on shared documents, Google Calendar for scheduling. Salesforce: Client data management, interaction tracking, report generation. Slack: Real-time workplace communication, file sharing, voice/video calls. ConnectWise: IT services management, ticket tracking, project management, workflow automation. EDUCATIONGeneral Certificate Diploma (G.E.D.): DeKalb High School, Indiana, United States Cosmetology Diploma: Ravenscroft Beauty College, Indiana, United States |