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Click here or scroll down to respond to this candidatePage 1 5Senior Product Owner/Product Manager/Senior Business AnalystDynamic entrepreneur and with data-driven decision-making with over 30 years of client facing experience with a proven track record of driving successful delivery of $5 $10 million dollar projects. Providing high-quality products, innovations, process/operational improvements in fast-paced Agile/Scrum environments bridging the gaps between technical and non- technical teams to facilitate seamless communication and collaboration. Extensive experience and skill in developing sustainable relationships with key internal and external stakeholders to provide maximized product values. AREAS OF EXPERTISE: Voice of Customer (VoC) TeamRecruiting/Leadership Roadmap Development User Story development Data Governance Product Management Customer Experience (XI) Agile Methodologies/Ceremonies OKR/KPI Development/Monitoring QA Testing/Management Project/Process Efficiency Flows Agile Advocate/Coaching Strategic/PI Planning Offshore Management Business/Data AnalysisSOFT SKILLS: Problem solving/Persuasion Critical Thinking Active Listening Effective communication Teamwork/Collaboration Organization/Time management Leadership/Creativity Adaptability/Dependability Conflict resolution/Negotiation Ethics/Integrity Empathy Emotional intelligenceTECHNICAL SKILLS: JIRA/Rally/Version 1 Microsoft 365 Confluence Lean Six Sigma SQL/Toad Visio SDLC Product Life Cycle Project Life CyleEducation & Certifications Bachelor of Science in Business Operations - DeVry University, Columbus, OH Scrum Product Owner Certification, SPOC, Scrum Fundamentals Certification, SFC SCRUMstudy, Virtual 2020 Six Sigma Yellow Belt Certification, - 6sigmastudy, Virtual 2020 SPOC Re-certification, Scrum Master Certification, SMC SCRUMstudy, Virtual 2023 Lean Six Sigma Green Belt - 6sigmastudy., Virtual 2024 ACHIEVEMENTS Obtained Lean Six Sigma Green Belt Obtained Scrum Master Certification Renewed Product Owner Certification Consultant of the Quarter at AccruPartners in April 2022 Proud Parent of an Eagle Scout and Honor Society Student Successfully started and maintained Successful Endeavour Inc. since 1998. Reduced operating cost by 45% for clients through process improvements through new technology. Recruited to be on the Top 20 projects for all contract assignments. Candidate's Name
CSPO, CSM, CSF, CLSSGBEMAIL AVAILABLE PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLE Charlotte, NC Page 2 5Professional Full Time ExperienceSuccessful Endeavour Inc. Charlotte, NCOwner/Senior ConsultantJanuary 1998 PresentStarted and managed a successful consulting firm specializing in working with Fortune 500 companies, small & medium sized businesses, and government agencies to provide project management for software development, web site development, and e-commerce implementation. Optimized process improvement through new process development and operational efficiencies while expanding customer experience and satisfaction aligning with company goals with successful project completion and implementation with over $7 million in sales revenue. Clients: Department of Defense Wells Fargo Black Phoenix Productions AIG Lincoln Financial Group Dept of Education State of Florida ABC Body Art Spenser Products Ally Financial Dept of Commerce State of Florida City of Charlotte, NC Naval Department of DoDContract ExperienceSenior Product Owner, Successful Endeavour Inc, Charlotte, NC July 2023 May 2024(Internal Company Project)Implemented cost saving upgrades to our corporate structure to enhance operational efficiency by automating responses to customer inquiry for information. Added additional certifications for employees for educational enhancement. Decommissioned client structure to move company assets to other vendors/clients per client request. Created and Performed VoC Analysis & Surveys Development and prioritization of project backlog. Obtained Lean Six Sigma Green Belt & Scrum Master Certifications for employee enhancement. Updated the internal process flows for employee with Agile Coaching Completed both projects within budget and timing. Senior Product Owner, Lincoln Financial Group Nov 2022 June 2023(Short Term Contract)Directed 3 cross-functional teams of 8 in implementing the Fast platform for Annuity, AGMR, Confirms, and Contract Print workstreams to introduce new cloud-based functionality with the use of JSON and API technology within Lincoln's SAFE Framework. Collaborated with external agile and waterfall teams to stage feature readiness for smooth transitions of data and functionality. Conducted VoC Analysis, PI Planning, Risk Analysis, and Agile Coaching Performed Analysis and prioritized new requirements and created with End-to-End Process Flows Backlog prioritization and user story grooming with active team participation. Demonstrated feature enhancements and contingency planning to stakeholders. Project completed with additional month time extension. Page 3 5Chief/Senior Product Owner, Ally Bank June 2021 Dec 2022(Long Term Contract)Received a fast-track promotion from Senior Product Owner to Chief Product Owner by exceeding stakeholders expectations, leading 5 teams of 10 cross-functional professionals, and delivering outstanding services. Spearheaded teams in modernizing Cyber Security Infrastructure within Ally's SAFE Framework, Firewall software modernization, and IAM new product implementation. Reviewed and updated Roadmaps, Epic, and user stories to remove ambiguity increasing velocity by 50%. Turned two failing projects into premier projects by team recruiting and retaining efforts. Developed VoC OKRs for all project teams based on updated Agile ceremonies. Achieved a 30% reduction in development time/costs by converting unused training into development hours. Completed 2 projects 4 weeks ahead of schedule and brought 2 agile teams to elite status. Senior Product Owner, Spencer Products November 2020 May 2021(Long Term Contract)Coached and implemented executives with scrum strategies with implementation timelines that facilitated transition from Waterfall to Agile environment for the upgrading of software and website services. Collaborated on roadmap creation, refined user stories, and actively participated in key meetings. Fostered innovative product and service development by leading successful integration of Scrum/Agile methodologies. Assisted management for OKR/KPI development. Monitored OKR and KPI for newly implemented features for the automotive parts sector. Transition for website and software completed 2 months ahead of schedule saving $150K in costs. Senior Business Analyst, Wells Fargo, Charlotte, NC April 2019 September 2020(Short Term Contract)Focused on requirement and data gathering, end-to-end data mapping, and reporting across diverse business areas, such as treasury, risk, securities, broker dealer clearance, cash, credit lines, and pricing while managing requirements for the Liquidity Management (ILMS) Project for single data sourcing and reporting. Researched existing functions to see what data was required in the data lake for downstream applications. Identified and resolved access permissions for data by business and data owners. Data governance implementations with metadata updating for ETL transformations. Maintained and updated all project documentation pertaining to data mappings and ETL transformations. Project was completed on schedule with agile methodologies and future process improvements. Product Owner/Manager, ABC Body Art, Houston, TX February 2019 - April 2019(Short Term Contract)Managed the comprehensive redesign of the ABC Body Art Website focusing on elevating the customer experience, enhancing corporate reporting, and introducing new functionalities including a new sales commercial, online booking, product demos, image integration, inventory control and a calendar system with a 4-month implementation deadline. Provided Feature, Epic, and user story, and weekly project health. Implemented social media program for attracting customers by survey development. Developed OKR/KPI for management. Set up the ability to take credit cards and other forms of payments on the upgraded website. Website completed one month ahead of deadline that created an increase of business by 40%. Page 4 5Agile Senior Business Analyst, Wells Fargo, Charlotte, NC August 2018 February 2019(Long Term Contract)Gathered and meticulously documented the data requirements for decommissioning the RDW platform, transitioning to a new AWS cloud application for Wholesale Credit risk and regulatory processes for greater transparency and reduction of process duplication while standardizing the data for metadata documentation. Documented process requirements for transition from RDW platform to new AWS cloud application. Identified data to be moved to the new AWS platform through Features and user stories. Performed data analysis and verification. Mapped the data elements to the new AWS Platform Performed UAT for data metadata and post data migrations. Senior Product Owner/Manager, Black Phoenix Productions April 2018 July 2018(Short Term Contract)Promoted to Senior Product Manager to manage the migration of the African American Art Site from an HTML environment to a WordPress platform for better visual and site functionality for enhanced updating for future website development. Researched WordPress functionality. Presented Site managers with the transition needs and benefits for consensus. Removed internal and external roadblocks. Defined Product Vision, budget, personnel, and reported healthy of the project including timeline requirements. Completed the project under budget and 2 months ahead of schedule. Senior Business Analyst, City of Charlotte, Charlotte, NC September 2017 March 2018(Short Term Contract)Documented requirements for the Enterprise Data Repository Project, which aimed to create a data lake for the City of Charlotte that will be used for financial reporting, project planning for construction projects, and government compliance. Gained a city view of all government operations and personnel including pain points. Met with City Leaders and vendors for strategic vision and timelines with single downloads. Documenting end-to-end business requirements Developed process flow and risk/opportunity assessments for new functionality through gap analysis. Project was cancelled due to budget cuts.Agile Senior Business Analyst, Duke Energy, Charlotte, NC March 2017 August 2017(Short Term Contract)Contributed comprehensive business and data analysis for the RAD project, enabling the seamless transition of applications and data into the new BI tool, while also facilitating the retirement, archiving, and decommissioning processes. Conducted daily collaborative SME and stakeholder meetings overseeing the progression/health of project. Develop new user stories per customer interviews. Adjusted timelines according to customer development progress and changes. Created and maintained Job Aids including end to end process flows Epics and user stories. Project completed on schedule and budget.Page 5 5Product Owner/Manager, Black Phoenix Productions December 2014 - February 2017(Long Term Contract)Selected by bid and guided a diverse team in developing a web-based African American Museum Directory for the distribution of African American Art information to include location, contact information, art available, appointment setting, and movement of African American art to other museums. Became VoC for management to Contact Museum Site Owners and business users for collaboration. Prioritized backlog for sprint planning. Provided directions for site requirements via Features and User Stories. Developed contract agreements for participants. Project completed 2 months behind schedule due to last minute changes for logistics. Senior Business Analyst, Wells Fargo June 2013 November 2014(Long Term Contract)Provided business and data analysis for the creation of the iHub. A data lake for being the central platform for the importing and distribution of data to various downstream applications for the wholesale and compliance applications. Performed gap analysis to develop a business model for new single point data aggregation process. Provided and updated Epics, Features, User Stories, Task, and prioritized backlog. Met with Stakeholders for gap analysis findings and weekly status/updates. Wrote and updated the end-to-end process flows including data source to target mappings. Oversaw the testing features and story creation for developers and testers. |
