| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Milwaukee, Wisconsin Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFILEDetail-oriented, analytical System Administrator motivated to drive projects from start to finish. Extensive experience working with hardware and software configuration to troubleshoot complex system-level issues. Skillful in providing desktop support, end-user, and technical support. Knowledgeable in the Installation and configuration of various types of anti-virus protection programs, routers, hubs, and modems.TECHNOLOGY SKILLSMS Office 2010-365MS Cloud Storage BackupMS Outlook, Word, Excel, PowerPointPowerShellMS AzureVM WareMS IntuneMFAActive DirectoryService Now TicketingEDUCATIONNew Horizons Brookfield, WICertificate of Completion, Microsoft Azure FundamentalCertificate of Completion, Microsoft Azure AdministratorComputer Learning Center Houston, TXAssociate Networking Engineering, Minor Information Technology ManagementArtech, Iron Systems, Sentinel 12/2019 - 05/2024Software Administrator/SR Helpdesk Analyst,Managed complete set-up and imagining for 600+ usersAdministered full support of Microsoft products by e-mail, Via Phone, or desksideApplied SCCM to image new PCsUtilized Service Now ticketing systemGiving Aid to VPS for whatever is neededThe use of Active directoryFull support of Office 365Infosys, IDC, Judge Groupe Milwaukee, WI 04/2017-11/2019SR Desk Side Support AnalystUse of Active Directory to build user profiles and add Appsdaily and provided full support including remote usersSupported Windows 7, 8, 10Imaged desktops and laptops using SCCM for over 2000 users with full deploymentInstalled applications as designated by department specificationUtilized Active Directory and MS Cloud backup storage using MS AzureModis/Insight Global Milwaukee, WI 09/2015 03/2017SR Deskside AnalystProvided full support of software and hardware in person, remotely, and by telephoneUtilized SCCM imaging for 1000+ PCs using Windows 7, 8, 10Deployed monitors and printers to end usersSet up dual monitors, personal or network including printers, scanners, and I padsInstalled applications and password resetSR Helpdesk Analyst, Modis/Guide IT Milwaukee, WI 03/2012 07/2015Managed complete set-up and imagining for 600+ usersAdministered full support of Microsoft products by e-mail, call center or desksideApplied SCCM to image new PCsUtilized Service Now ticketing systemTime Warner Cable Milwaukee, WI 12/2007 02/2012Deskside AnalystCreated and supported up to 1000 new user accounts for Outlook, MS Office and other applications including the configurationProvided desktop support on a variety of issues through identification, research, and resolution of technical problems within established Service Level AgreementManaged assigned helpdesk tickets and phone calls using best practices IT department procedures for technical supportImaged and deployed new PCs, installed and configured routers, switches and complete network set-upAT&T Communications Milwaukee, WI 01/2001 08/2007Technical Administrator/SupportHandled daily technical support, administration, maintenance, implementation,Performed configuration for desktop, print, telephony/voice, wired/wireless/data/security network, specialty computing devices and related hardware and software |
