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Title Customer Service Data Entry
Target Location US-OR-Portland
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SkillsStreet Address + years call center customer serviceMulti-phone line system/Automated computer dialerMicrosoft Office Suite ProficientMS Outlook, MS Word, MS ExcelAccurate data entry experienceE-Commerce Retail Product SupportScheduling and CoordinationOrder Tracking & InvoicesCustomer Account Payment Processing, Plans and UpdatesUtilization of several different CRM software programsWork ExperienceAdecco- 2/2024 CurrentData EntryProcessing recording and keeping track of various data sets with speed 100% accuracy and organizationSecond Chance Marketing 2/2019 09/2023Administrative AssistantPromoted high customer satisfaction by resolving problems with knowledge and friendly service, guiding individuals to the right loan options and making sure they are prepared for their meeting with the BrokerDaBella ExteriorsCustomer Service Rep.Customer service within a call center environment02/2017 12/2019schedulinganswering phonesescalationsdata entry scored by a metric systemto update practitioners account/product information so it can be properly displayed and viewed by the customerCut & Dry Processing Center 12/2012 01/2017Administrative Assistant/ Customer serviceOrder entryAnswering phonesGeneral office dutiesActive Telesource 1/2013 10/2015Customer Service RepInteract with customers primarily via telephone & emailStart stop & transfer serviceset customers up on payment arrangement, and budget billing plansMaintaining a high level of confidentialityOvercoming different obstacles such as language barriers helping customers comprehend their charges & shut off noticesUS Bancorp 04/2016 11/2016Member Service Rep.Used E-Commerce Software/Platform to handle customer inquiries concerning their accountsProperly inputting notes and details from conversations with customers within their proprietary software/databaseUpselling on all US Bancorp productsEDUCATIONReynolds High School - G.E.D.

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