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Click here or scroll down to respond to this candidateCandidate's Name
Deereld Beach, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECUSTOMER SERVICE REPRESENTATIVEExperienced Customer Service Advocate with the ability to professionally handle minor to complex situations for customers. Adept at working directly with customers and providing guidance throughout the process. Committed to successfully providing complete customer satisfaction and ensuring that each party is satised with the outcome. Over 15 years of customer service providing full service from start to nish in all dierent areas of service.SKILLS:Active listeningProblem-solvingCall center experienceCourteous demeanorAdaptive team playerMedical procedure expertiseCollections expertiseKnowledge of medical termsAdministration AssistanceInsurance information collection and eligibility vericationExperienceRemex Nations Benefit Planation, FLMember Experience Advisor 12/2023-PresentAnswer incoming calls from customers with inquiries on product orderCollects and enters orders for new or additional products or services.Guide callers through trouble shooting, navigating member through the member portal.De-escalate situations involving dissatisfied member assistance and support.Maintains s customers accounts and records of customer interactions with details of inquiries, complaints.Analyze customer issues and assist in resolving within the required timeframe.LRM Leasing Pompano Beach, FLAccount Receivable Representative, Temp 05/2023-8/2023Received inbound calls from customer who have leased a truck.Collected payments on truckWorked out payment plan and ensured that account was current and up to date.Made outbound calls to customers whose account were delinquent.Forwarded out to upper managers any accounts that were severely passed due.Fiserv Coral Springs, FLCustomer Service Manager / Customer Service Representative 09/2015-03/2023Supervised the daily operations of the customer service department.Managed my own team of 20 agentsDaily coaching of KPI, and any updated company procedures.Set customer service goals for team members and helped them reach those goals.Interviewed new candidates for job positionsMet weekly with client to go over quality to ensure that agents were providing the best customer service.Assisted customer w log issues w helping them to gain access to the portal. Aided in the training of 25 new employees each quarter in procedures and policies in order to maximize team performance.Consulted with customers to determine best methods to resolve service and billing issues.Encouraged customers to become self-sucient with web-based and mobile support tools.Educated customers about products, pricing and policies to address and resolve issues.Convey Health Solutions Sunrise, FLCustomer Service Rep 10/2012-03/2015Received inbound calls from beneciaries enrolled into the Medicare part D plan.Assisted beneciaries with updating account information, such as address change and handle any billing discrepancies and prescription claims processed.Provided plan information and assist with issues with utilization of the plan, also assist members with ling for coverage determination of a denied drug not on the formulary. |
