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PHONE NUMBER AVAILABLEEMAIL AVAILABLEDelone Catholic High SchoolCommunications and Enrollment Assistant to senior staff. My job is to help in all areas of marketing to boost enrollment for our private school.Update photos, announcements to all social media accounts for the school.Use marketing software such as Canva and Spark to create marketing materials.Income Maintenance CaseworkerCommonwealth of PA- Dept of Human Svcs- Adams County Assistance Office, 2014 to 2017*Process client applications for food stamps, medical assistance and Low Income Heating and Energy Assistance Program eligibility.*Conduct interviews with clients and collected data to determine continued eligibility of benefits*Testified in hearings with clients that are accused of fraudAdministrative Officer I- Collection ManagerCommonwealth of PA Insurance Department, Bureau of Special Funds, Underground Storage Tank Indemnification Fund. 2004 - 2014Manage collections of $60 Million annually from approximately 7,000 tank ownersPerform monthly reports for accurate fee billings, client account adjustments and overpaymentPerform compliance audits for program requirements, rules and regulationsRespond to inquiries via telephone, email, or mail with tank owners, bank staff, Legislative and other state agency staffHandle escalated calls or inquires for resolution from clientsVerify clients meet fee payment eligibility for claim payments and testify at hearings regarding tank owner appealsPerform the monthly reconciliation of departmental bank accounts and weekly financial reports for weekly revenue transmittal to Comptroller OfficeManage the ordering of office supplies and authorize of purchasing card purchases for the departmentProvide collection data for actuarial studies and annual reportsAttend quarterly board meetingsRepresent Agency at conventionsServe on selection committee for Request for ProposalsNotary PublicPerform interviews, performance reviews and update job descriptionsResponsible for creation and maintenance of Unit procedure and policy manualAdministrative Assistant ICommonwealth of Pennsylvania, Insurance Department, Bureau of Special Funds, Underground Storage Tank Indemnification Fund. 1998-2004 (Clerk Typist 3 1996-1998)Perform collection duties to include payment processing, reporting, and refundsAnswer inquiries on statement billingsSupervised Clerk 2 and Office ReceptionistClerk Typist IICommonwealth of Pennsylvania, Insurance Department, Administrative Hearings Office1994 to 1995 Assisted the Chief Docket Clerk and two Presiding OfficersTyping and preparation of legal documentsCoordination of hearing schedulePennsylvania Higher Education Assistance Agency Student Loan Servicing Center, Administration Division,Payroll clerk for contracted staffPerformed general office duties for senior staffEducationCentral Pennsylvania Business College, Enola, PA 1990-1992 - Associate in Specialized Business - LegalDelone Catholic High School, McSherrystown, PA 1987-1990 - Academic Diploma