Candidate Information Title Customer Service Account Executive Target Location US-AZ-Chandler Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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EXECUTIVE SUMMARYPROFESSIONAL EXPERIENCEAREAS OFEXPERTISE-Team Leadership-PerformanceManagement-Account Management-Customer RelationshipManagement (CRM)-Portfolio Management-Sales Strategy-Sales Management-Market Research-Contract Negotiations-Business Development-Suggestive Selling-Cross-selling-Training & Development-Operations Management-Customer Service-Data (KPI) AnalysisTechnical Skills:-Salesforce (CRM)-MS Office Suite(Advanced Word,PowerPoint, Excel,Outlook)EDUCATION &CERTIFICATIONSSignal SupportSpecialist(D.P)USA Cyber Center OfExcellencePHONE NUMBER AVAILABLE EMAIL AVAILABLE Chandler, AZMultifaceted sales professional pursuing a transition into a new industry to advance my career. I possess a comprehensive background in managing multimillion dollar portfolios, leading high performing teams, directing initiatives to drive new client adoption, and leveraging data analyses to curate strategic plans and sales forecasts. I am confident that my strong financial acumen, proven leadership skills and strong organizational and communication skills will prove that I am a prime candidate for this role.Utilized lead generation campaigns in research based markets to develop a consumer pipe line in Arizona and Michigan through cold calling, B2B presentations and local networking events.Lead company training on sales retention and product knowledge in regards to selling life insurance in a self generated lead market..Actively maintained licensing to produce life, health & Property and Casualty insurance policies in multiple states..Primary point of contact for all customer service related issues and consistently provided customer satisfaction, resulting in a boost with sales retention metrics. Account Executive, Tez Adams State Farm: Tempe,Arizona, February 2023 - August 2023Analyzed KPIs including but not limited to customer service satisfaction, add-on revenue (insurance, roadside assistance, satellite radio, etc.) and financial metrics such as average revenue per car and net loss to assess branch productivity and financial sustainability.Managed accounts in accordance with Arizona Insurance law, highlighting strong attention to compliance and regulatory requirements.Demonstrated a customer-focused-based sales approach, emphasizing the ability to understand and meet client needs effectively.Maintained an active Arizona Property & Casualty Insurance license, showing a commitment to professional qualifications.Account Executive, Learn To Use Time: Tempe,Arizona, August 2018 - August 2022 Successfully maintained knowledge of financial SaaS instruments used to monitor transactions and risk management, demonstrating the ability to understand complex products and their applications. Closed over 20% of appointments, showcasing a strong sales record and exceeding targets.Collaborate with key internal stakeholders within operations, district leadership, and route management to provide efficient services to clients; also partner with key external stakeholders at the C-Suite, Director, and Property Management levels to assess their current operations and provide the appropriate solutions to meet prospective clients sustainability goals.Create contractual terms/agreements and negotiate pricing structure while working with legal as needed.Utilize multiple resources including but not limited to market research, cold calling, Chamber of Commerce info, ZoomInfo while and existing business relationships to identify new conversion opportunities.Develop sales and contract expiration forecasts; utilize a proactive approach to resolve customer concerns and maximize contract renewals.Serve as a key component in the candidate selection process to interview and evaluate prospective talent, as well as train, mentor and develop talent upon hire.Proven ability to work on a 100% remote basis while exceeding performance expectations.)https://LINKEDIN LINK AVAILABLE HTB Certified DefenseSecurity Analyst(Certificate)Account Executive, Symmetry Financial Group: Remote, August 2023 - Present Multi-industry Sales Profession al Pursuing New Opportunities(See Page 2Kalen McClain, M.S.Full Insurance ProducerLicensing.NPN:20636469PROFESSIONAL AFILLIATIONSKalen McClainS RSUM (PAGE 2)Signal Support Specialist, United States Army, May 2014 - May 2018Administered a $120 M annual budget and managed inventory valued at more than $9M, demonstrating financial responsibility and resource management.Supervised a team of four 25U trainees to execute daily operations; executed performance management via leading individual and team meetings and providing ongoing coaching and feedback.Maintained and administered computer networks and related computing environments, including hardware and software configurations, highlighting technical expertiseUs Army Veteran  Present