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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEAreas of KnowledgeSit Down Forklift Certified, Lead Shipping Clerk, Pallet Jack, RF Scanner, Wrap Machine, General Warehouse Operations, Excellent Customer Service and Interpersonal SkillsWork ExperienceSunland LogisticsCSR January 2017 - presentResponsible for all Outbound Systematic transactions related to outbound and transfer of materials related to the Scotts account.Works with Customer Service to help resolve all systematic outbound issues and support any shipping inventory discrepancies.Establish rapport with customers and interact to ensure open communication for problem resolution.Provide timely feedback to customers regarding service failures or any other concerns.Exercise discretion in inventory situations to ensure materials are processed timely and accurately.Make decisions and supports the Operations on what priorities are and flow of work to be accomplished.Plan loads for Wal-Mart, Lowes and Home Depot.Schedules pick up appointments in SAP.Plans and schedules trucks for pick-up.Communicates with Wal-Mart, Lowes and Home Depot carriers by phone and email.Codes missed pickups and carrier issues in SAP.Prints out pick tickets.Checks truck drivers in and out.PGI all loads in SAP once the truck drivers have signed for their pickups.Maintains appropriate documentation to ensure the outbound shift is set up for success.Other duties as assigned and per the Scotts SOPs.Cross-trained in the Inbound officeGENCOShipping Clerk June 2001 - December2016Check products for defects and accuracy and resolve any discrepancies between actual product and associated documentation.Operate wrap machine to secure pallets and assign them to respective destinationUtilize RF Scanner to assign labels to palletsMatch actual product to associated documentation and record transactions in Warehouse Management SystemHandle incoming and outgoing shipments, to include ensuring shipment safety, inspection, processing orders, and labelingManifest truck loads or Less-than-Truckload (LTL) shipmentsSign truck drivers in and outOperate sit down forklift to load and unload merchandiseDeliver exceptional customer service when scheduling pickup appointments via phone and providing information regarding receiving/shipping data or issuesPerform data entry, entering daily loads into shipping databasePrepare invoices and delivery ordersPerform work safely and in accordance with company standards and safety regulationsAct as lead shipping clerk, guiding and training employees performing related workAmazonDock/Shipper December 1999 - May 2001Operated pallet jack to load and unload merchandiseOperated wrap machine to secure pallets and assign them to respective destinationsUtilized RF scanner to pull ordersAccurately picked, packed, and shipped finished goods to customers and sales reps while updating inventory and following related policies and procedures.Provided exceptional customer service when scheduling pickup appointments via phoneTroubleshot shipping problems and errors to resolutionHandleman CompanyOrder Puller/Shipping January 1989 - November 1998Operated pallet jack to load and unload merchandiseUtilized RF scanner to pull ordersStripped and rewrapped tapesQA orders and manifest truck loads or LTL shipmentsEducationGENCO, McDonough, GASit Down Forklift Certification January 2006Newton County High School, Covington, GAHigh School Diploma June 1989 |
