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Click here or scroll down to respond to this candidateWilliam F. BevilacquaPhone: Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARY:Software Projects:I have adeptly blended Agile, SAFe, Waterfall and Scrum methodologies to lead software projects of varying scales including SaaS, Web design, including mobile app. Im a multi-talented professional to effectively tackle diverse tasks with strong communication, problem-solving, leadership, and skilled with budgeting and financial management. Tracking key performance indicators (KPIs) such as velocity, burn-down charts, and cycle time to monitor progress adapting to changing circumstances, managing conflicts, and communicating to leadership and teams. Ive led multiple cross-functional, business application projects to large M&A projects utilizing PPM tools such as MS Project, Smartsheets, Clarity, JIRA, Confluence, ServiceNow and other tools to create Project Charters, SOWs, WBS, and project schedules.Projects/Infrastructure:I have led server upgrades, installed data storage infrastructure, implemented firewalls, optimized network and router configurations, IaaS. Ensured Disaster Recovery (DR) readiness, and mitigated DDoS attacks. Upgraded SAN and NAS systems, analysis and implemented telecommunications enhancements, optimized Wi-Fi networks, and deployed POS and legacy systems.Program/Change Management/Compliance:Created and written project management policies and documents, ensuring adherence to industry standards and compliance. I have optimized operations and procedures for PMOs enhancing organizational efficiency and effectiveness. Leveraging a suite of office tools including MS Office suite, Visio, SharePoint, Jira, Confluence and Archer and graphical tools to create documents. Communicating timely updates to facilitate seamless tracking, and effectively managing issues throughout the project lifecycle. Experience in performing ISO and SOX auditsSKILLSAgile/Scrum and Waterfall methodologies Scope managementLeadership and team management Requirements & Risk managementIssue identification and resolution Effective time managementBudgeting Business process analysis Resource PlanningStrong communicationEducation:Certified Scrum Master (CSM) Agile Certificate (ACP)Project Management Professional (PMP) ISO9000 (IBM)BS Degree - SUNY Oneonta System Analysis and System Programming NYUEnrolled in AWS Cloud Practitioner SysOpsBBevilacqua Consulting, Feb 2024 Present, Phx, Az.Consultant, Project Manager, Service Delivery Mgr., Audit Project Manager/PrincipleOffering contract services with over 30 years of expertise in project management, customer service, and M&A operations, I bring a wealth of experience to the table. Through adept communication, I effectively convey my capabilities and offerings, empowering executives, and management to achieve greater sales revenues, bolster financial resilience, expand market presence, and enhance overall valuation.State of Az, AHCCCS, May 2023 Feb 2024, Phx, AzSr Project ManagerLaunched a new health plan into Azure.Led the installation of the IDme application into the cloud, ensuring compliance with PII data requirements, resulting in a 20% reduction in fraudulent claims.Worked with team to detected fraudulent activities and implemented edits and program fixes to close processing gaps, achieving significant savings by denying fraudulent claims.BBevilacqua Consulting, Nov 2022 Mar 2023, Phx, AzProject Manager/PrincipleOffering contract services with over 30 years of expertise in project management, customer service, and M&A operations and product development. Below is a partial list of contract engagements:AZBoardwalk, May 2022 Nov 2022, Scottsdale, AzProject Delivery Manager / Change ManagementCollaborated with vendors to upgrade the POS ticketing system for multiple retail shops.Directed the assessment of the existing telecom network infrastructure and recommended the appropriate telecom system based on organizational requirements and budget, including traditional landline systems, Voice over Internet Protocol (VoIP) systems, Wi-Fi, 5G, and wireless technologies.Pacific Interpreters, Aug 2021 - Mar 2022, Phx, AzSr Project ManagerSpearheaded a large integration project to enhance existing products implementing new product development, design and engineering also implementing Single Sign-On (SSO), and accounting schemes, ensuring compliance with PII data security standards.Boosted customer usage and access by 20% through the successful execution of the project.PPG, Feb 2021 April 2021, Phx, AzSr. Project Manager M&A/Business AnalysisManaged a strategic initiative to merge HR departments from two acquired companies.Created comprehensive documentation detailing the integration strategy and task sequencing to ensure a smooth incorporation of HR functions.One Step Retail, Feb 2020 April 2020, Phx, AzSr. Project Manager/Program ManagerExecuted infrastructure buildouts in collaboration with field teams, seamlessly integrating new and existing POS systems.Leveraged a hybrid methodology combining Waterfall, Agile, and Scrum to ensure timely and cost-effective outcomes, reducing installation time by nearly 30%. Despite delivering impactful results, the position was regrettably short-term due to the closure of retail operations amid the COVID-19 pandemic.Wells Fargo, Sept 2019 Nov 2019, Chandler, AzSr. Project ManagerDirected the upgrade of SaaS applications and infrastructure projects, managing tasks such as server upgrades and the integration of new storage solutions.Mastered Wells Fargo's internal PPM tool during the project.Subsequently, chose to resign from the position.Dignity Health Infrastructure, April 2019 Sept 2019, Phx, AzSr. Project Manager, Infrastructure GroupOversaw the installation of Palo Alto Firewalls across more than 20 clinics, coordinating field teams and vendors.Ensured all installations were completed on schedule, consistently meeting every planned completion date.Safeway, May 2018 April 2019, Phx, AzSr. Project Manager - Software/InfrastructureSpearheaded software updates across 2500 stores, including handheld devices.Directed a team of developers to successfully implement a Multi-Factor Authentication (MFA) application and Single Sign-On (SSO) solution.Facilitated collaboration with vendors to seamlessly transition firewalls from physical to virtual infrastructure, ensuring adherence to the planned delivery date.Intel, September 2016 March 2018, Tempe, AzSr. Project Manager M&ASupervised Project Managers as a Senior Leader in a high-stakes M&A initiative.Orchestrated cross-functional collaboration to successfully integrate a newly acquired business into Intel's operations.Charles Schwab, Jan 2016 June 2016, Phx, AzSr. Project Manager/Network/InfrastructureManaged testing of IT infrastructure to improve network vulnerability. Resulting in the improvement of the network of 20%. Improving disaster recovery strategies for IT systems to ensure business continuity.Led Archer implementation to record and integrated risk management solutions for Audit Management, IT & Security Risk Management, & Enterprise.American Express, Jul 2015 Dec 2015, Phx, AzProject Manager/SoftwareManaged the implementation of collaborative business applications, including SaaS platforms like HipChat and Webex, modifying project with new features and capabilities within the United Communications & Collaboration team.Executed application changes to integrate software into the development tools suite, achieving a notable 25% increase in development productivity.Wells Fargo, Nov 2014 Jul 2015, Phx, AzProject Manager/Business AnalysisImplemented business management solutions and a new compliance corporate policy for the Deposit Products Group (DPG), resulting in a 15% increase in claims processing efficiency.Performed a thorough analysis to define requirements, risks, and issues, addressing existing gaps. Developed a Work Breakdown Structure (WBS), project plan, and procedures for risk management and operations optimization.Stream Intl, Mar 2014 Nov 2014, Phx, AzProject Manager Service DeliveryCoordinated server upgrades for voice infrastructure.Experience in workforce management planning within a contact center environment.Reviewed and implemented new script dialog in the daily call center response. Developed by taking calls and partnering with teams and management to improve call performance.Xerox, Feb 2013 Mar 2014, Phx, AzProject Manager InfrastructureCoordinated site construction efforts across four locations for the State of Utah/AZ, ensuring successful implementation at each site.Managing a software development team to effectively combine technical knowledge, leadership skills, and organizational strategies to deliver stakeholders goals.CVS Caremark Corporation, Feb 2011 Nov 2012, Scottsdale, AzEPM Enterprise Project ManagerManaged a diverse portfolio of software projects, guiding both co-located and offshore teams through the software development lifecycle, including web upgrades and SQL database enhancements.Achieve all delivery dates as planned.US Census, PPDC Center June 2009 Nov 2010, Phx, AzOperations/Site ManagerManaged operations of the Phoenix processing facility for the 2010 Census, overseeing the handling of 70 million responses.Authored the Team Lead Guide and other procedure documents which were implemented across all Census sites.Bostwick Laboratories, Feb 2008 - June 2009, Phx, AzClient Services / Processes Improvement Mgr.Supported Clinics, Sales, and Client Service Departments as a Specialist.Developed an inventory management tool that enhanced lean parts replenishment processes, achieving a 30% cost reduction and a 20% increase in automation.American Express, February 2005 - Nov 2007, Phx, AzProject ManagerProject Manager for Global Network Services at American ExpressOptimized system and process improvements within Global Network Services coordinating implementation and tracking financial benefits.Resolved multiple incidents and implemented corrective actions to ensure seamless fund transfers from member banks.Created and added process to prioritize projects and streamline resource planning improving Project Management Office (PMO).Honeywell, Sept 2004 to Feb 2005, Tempe, AzProject ManagerDirected multiple projects across various divisions globally, managing the installation of new telecom infrastructure for remote offices, including traditional landlines, PBX systems, telecom equipment, phones, wiring, and network infrastructure.Spearheaded the rollout of security software upgrades and implemented security solutions for mobile devices.Supervised the installation of data storage hardware and software.Ricoh, Oct 2003 to Sept 2004, Phx, AzProject ManagerDesigned and implemented a global process for collecting and reconciling revenue and costs.Established practices and processes to support strategic and internal accounts.IBM, Sept 1989 to Sept 2003, Phx, AzService Delivery Project ManagerDirected and managed multiple service teams spanning across various states.Delivered comprehensive support for Mainframe, mid-range environments, desktops, and Point of Sale (POS) systems.Oversaw the management and rollout of data storage, server farms, telecom projects, and software updates.Managed budgets for the western division, applying key supply chain processes to optimize service delivery costs.Performed ISO audits and ensured compliance with Sarbanes-Oxley (SOX) regulations.Applied expertise in key supply chain processes to continuously improve service delivery efficiency and reduce costs. |
