| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Rye Brook, New York PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLESUMMARYWith extensive experience in Account Management, Customer Success and Customer Engagement, I have effectively led teams, driven significant revenue growth, and built strong client relationships across multiple industries. I seek the role of Customer Success Manager to leverage my strategic planning and client management skills in driving customer satisfaction and business growth.SKILLSClient Management Account Management Client Engagement Channel Partnerships Strategic Planning Quota Achievement Consultative Selling Pipeline Gen Business Development Interdepartmental Collaboration Relationship Building Project Management MEDDIC Time Management Salesforce Emerging TechnologyPROFESSIONAL EXPERIENCEBusiness Development Manager March 2024 PresentOwn Englewood Cliffs, New JerseyManaged, coached, and supported a team of 10 BDRs to achieve a $7 million annual pipeline target for backup and recovery solutions for Salesforce, ServiceNow, and MS Dynamics.Drove client engagement through the sales funnel by advancing opportunities from stages 0 to 3.Overseeing a $7 million annual pipeline by managing and guiding a team of 10 BDRs.Advanced opportunities through the sales funnel by engaging clients and driving sales stages 0 to 3.SLED Account Manager (NYC/NJ/NYS) May 2022 March 2024Presidio New York, New YorkDeveloped and revitalized dormant relationships while cultivating new ones in NYC, NYS, and NJ, targeting IT leaders in state agencies, higher education, and local government sectors.Established a strong presence by building relationships with technology partners and key stakeholders in NYC, NYS Agencies, SUNY, and NJ SLED.Achieved $1m deal with $250k GP within 6 months by securing a contract with a prominent NYC Agency.Enhanced brand recognition and secured new clients in previously untapped markets by leveraging channel relationships and implementing consultative selling strategies.Senior Partner Relationship Manager December 2020 - May 2022Nextiva New York, New YorkManaged recruitment and growth, driving sales of UaaS/CCaaS suite with MSPs and VARs in Metro NY.Developed joint business plans and strategies, conducted QBRs, and provided partners with training, resources, and support to enhance their ability to effectively sell products.Achieved $8k monthly quota by managing key local partner relationships, enhancing collaboration and driving joint sales activities.Monitored partner performance using Power BI, conducted regular reviews, and identified areas for improvement or optimization.VP Sales & Marketing January 2018 - December 2020Livtech Rye Brook, New YorkLed strategic business development and expansion efforts by acquiring new clients and managing a portfolio of 20 existing accounts, conducting QBRs, and effectively positioning product offerings to drive market growth.Surpassed annual quota by 108% in 2019 and achieved 91.6% of the $180k annual quota in 2020 through targeted sales strategies.Secured major deals, including a $170k MRR contract with a wholesaler and a $70k MRR contract with a chemical company.Extended a key contract to 60 months, valued at $2.4 million, and pioneered a substantial new and qualified pipeline.Enterprise Account Manager June 2016 - January 2018BMC Software New YorkSpearheaded the sale of Workload Automation Software to Fortune 1000 companies in Metro NY, focusing on building and maintaining key client relationships.Drove daily outreach and engagement strategies to identify and cultivate relationships with prospective clients, leveraging industry expertise and market insights, and conducting QBRs to enhance client partnerships.Achieved 102% of quota in FY'18 by effectively managing and closing high-value deals with clients.Consistently won sales blitzes, recognized in BDR sales training video with the SVP of Global Sales.Territory Account Manager May 2012 - June 2016Cisco Systems, Inc Norwalk, ConnecticutManaged a portfolio of 120 mid-market accounts, focusing on selling a comprehensive suite of products in Datacenter, UC, Wireless, Security, and Route/Switch.Cultivated key relationships with major clients, including Avon and Xylem, to drive account engagement and revenue growth.Increased dormant account revenue by 85,000% in FY'14 through strategic account management and targeted sales efforts.Achieved 97.2% of sales targets in FY'15 and 102% in FY'16, consistently exceeding goals and driving company profitability.Strategic Account Manager, Strategic Markets March 2010 -May 2012Centurylink Communications New York, New YorkDrove new sales volume to Fortune 1000 companies through consultative selling of Global MPLS, IP Transit, Managed Hosting, Voice, CPE, Professional Services, and Cloud solutions.Cultivated and maintained relationships with key clients, identifying opportunities for growth and tailoring solutions to meet their specific needs.Achieved 115% of sales target in 2011 by effectively managing and expanding a client base generating $400K+ annually.Surpassed sales goals by 145% in 2012 (half year) by securing major clients including Take Two Interactive, Rockstar Games, and Warburg Pincus.Owner/Managing Director, Bandwidth Agency January 2010 - May 2022Fiber Advisors New York, New YorkLed a bandwidth agency specializing in dark fiber contracts, overseeing operations and ensuring connectivity solutions for clients.Implemented strategic plans and managed client relationships to achieve business objectives.Secured a $3.268M, 13+ year Dark Fiber Contract with NYC Department of Correction, connecting Rikers Island with all NYC Detention Centers.Ensured seamless communication and network reliability, enhancing operational efficiency across detention centers.Founder & Chief Executive Officer October 2007 - January 2010Neighborbee, Llc New York, New YorkFounded and bootstrapped an innovative internet startup, overseeing a team of 35 across sales, marketing, operations, design, legal, and accounting departments.Managed daily operations, directed strategic vision, and ensured seamless collaboration among diverse teams to drive growth and efficiency.Achieved a $1.5 million valuation by leading a 10-member sales team to onboard 75 local NYC businesses within one year.Successfully established and scaled the company from inception, creating a robust operational framework that supported rapid growth and market presence.Senior Client Manager, Enterprise Markets January 2003 -October 2007British Telecom (Infonet Usa) New York, New YorkManaged key accounts with C-level executives of Fortune 500/1000 companies, overseeing billing and collections, and leading cross-functional teams to ensure consistent delivery for global accounts.Collaborated with system engineers, billing managers, product managers, subject matter experts, and sales support to meet and exceed client expectations.Exceeded annual sales and revenue targets by achieving 100% of $2.7M in FY07, 108% of $2.5M in FY06, 100% of $2.3M in FY05, and 111% of $2.2M in FY04.Recognized as the top Client Manager for New York in FY06 by successfully managing a diverse client portfolio including Grey Advertising, Bank of NY, and Hitachi Metals, USA.Media Account Director January 1998 December 2001Level 3 Communications (Start-Up) New YorkDirected media accounts at a start-up, focusing on driving new business and expanding the client base.Conducted cold calls, sent FedEx intro packages, and leveraged partner networks to secure meetings and build a robust pipeline.Achieved 101% of targets in 1999, and 225% in 2000 by implementing aggressive outreach strategies.Earned a spot in the Chairman's Club in 2000 through exceptional performance and massive action.EDUCATIONMaster of Business December 2006Fordham University, Gabelli School of Business Lincoln Center New York, New York3.7 GPA, 4.0 GPA (Marketing Major)FORDHAM UNIVERSITY, Gabelli School of Business, Lincoln Center, Founder and President of Fordhams 1st Entrepreneur Society, 04-06Helped create awareness around Fordhams world class entrepreneur programConsistently networked with NYU, Columbia University, Baruch and other NYC business schools for entrepreneur events.Guest Speaker, Entrepreneurship & Marketing Strategies for Social Selling, 09-21Frequently served as a guest speaker to both undergraduate and graduate students at The Gabelli School of Business. Delivered engaging talks on a range of topics, including:The Power of Failure as a Catalyst for SuccessIntegrated Sales and Marketing Strategies with a Focus on Social Selling, Sales HuntingCultivating a Growth Mindset for Professional AchievementEmbracing Failure as an Opportunity on My Entrepreneurial Journey (inspired by Malcolm Gladwell's "Outliers")The Role of Practical Innovation in Business SuccessBachelor of Science May 1994FORDHAM UNIVERSITY, GABELLI SCHOOL OF BUSINESS Bronx, New YorkStudent Government - Senator, President Residence HallsCERTIFICATIONSAWS Cloud Practitioner 2022AWS |
