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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Bessemer ave.East Pittsburgh, Pa Street Address
Street Address *799*4361OBJECTIVE:To obtain a career with a company with room for advancement. Where I can utilize my outstanding customer service, billing specialist, claims and training SKILLS.WORK EXPERIENCE:Bristol Myers Squib Patient Assistance FoundationJune 2023 to March 2024REMOTE WORK FROM HOMEPatient care coordinatorBilling SpecialistClaims AnalystExplain the foundations guidelines for getting free EliquisSent emails and faxes cia online to process apllications.Processed applications for new patientsAdvised of acceptance into the programAdvised of next steps to receive medicationWalgreens Specialty PharmacyPatient Care Coordinator.Billing SpacialistClaims SpecialistJune 2022- June 2023Schedule the delivery of Specialty medications in a timely fashion per HIPPA guidelinedAnswer incoming calls from patients in regards to tracking medications and order fulfillment by the HIPPA LAWS and standardsEmail departments in regards to medication issuesNotate accounts accuratelyMake sure patients information is up to date per HIPPA guidelinesProcess paymentsSykes/ Liberty Mutual. Unlicensed billing operations,Claims Specialist,Billling Specialist August 2021 to February 2022To ensure policy holders payments are processed in a timely fashionMake changes to insurance policies that would not affect the policy. Ie name changes. Adding mortgages and insured interestConnect policy holder to appropriate department depending on state guidelinesReinstate policies according to state regulations and guidelinesSamsung Experience consultant Best Buy October 2019 to February 2020 Mosaic Sales SolutionsAs a Samsung Experience Consultant I consistently grew the business for 3 yrs at a minimum of 50% Year Over Year growthPossessed and demonstrated competencies of:oClosing the SaleoBuilding Relationships o Consumer engagement o Technical LearningoCoaching including Giving Timely and Effective FeedbackConducted consumer facing activities in order to meet sales goals, using my unique skills and experience to make each experience personal and memorableDemonstrated key features and benefits, assist consumers with the setup of devices and trouble shoot issues. Provide walk out working after purchaseFocused on the brand as a lifestyle, unique to each consumerConducted product training and knowledge transfer for sales reps to facilitate consumer engagement and sales.Conducted consumer skills workshopsManaged performance against established sales goalsBuilt brand presence through interaction with retailer through merchandising, display maintenance and some POP and plan-o-gram complianceMaintained knowledge of all client products in order to be a subject matter expert onsiteProvided competitive insights to management as requestedMade a significant impact on sales across multiple categories and improve the consumers' buying experienceDemonstrated effective decision-making skills and the ability to reason and take action in resolving problems while exhibiting professional sound judgmentCompleted call reports, paperwork, and on-going personal training in a timely manner, meeting all deadlineMaintained excellent attendance and complianceOther duties as assignedConcentrix Inc.Turbotax Consultant February 2019- April 2019Remote work from home technical support teamRemotely answered inbound callsAccurately and courteously answer questions in regards to turbotax softwareRemotely connect to customers computer and correct issues or direct them in the path of getting the question answeredAnswered questions in regards to mew tax laws and changes and why those changes were madeUse several resources to answer those questionsUse multiple windows and apps used simultaneouslyMade daily reports on customer issues with softwareBilling SpecialistAcosta/ Mosaic Sales SolutionsWal-Mart grocery delivery Representative October 2018- February 2019Responsible for giving the Wal-Mart consumer information regarding the delivery service walmart offersTo collect information to register consumers for the Wal-Mart delivery serviceStay abreast on the consumers needs that have tried the service, good and badFriendly customer engagements to promote clients servicesMaintain a relationship with management to ensure a great consumer experienceDannon Wave Vendor April 2018- August 2018Travel to and complete store visits within a territory of 26 storesConducted advanced merchandising visits weekly, stocking, auditing, and updating signageAssemble displays and resets using a planogramMaintain Dannon standards of integrity and standards through communication with upper managementEnsure placement of new items are at all locations priced and displayed by the Dannonwave standards of excellenceUse of iPad and Windows devices on a consistent basis for updates and call reportsLead Samsung Experience consultant July 2015- February 2018As a Samsung Experience Consultant I consistently grew the business for 3 yrs at a minimum of 50% Year Over Year growthPossessed and demonstrated competencies of:oClosing the Sale o Building Relationships o Consumer engagement o Technical LearningoCoaching including Giving Timely and Effective FeedbackConducted consumer facing activities in order to meet sales goals, using my unique skills and experience to make each experience personal and memorableDemonstrated key features and benefits, assist consumers with the setup of devices and trouble shoot issues. Provide walk out working after purchaseFocused on the brand as a lifestyle, unique to each consumerConducted product training and knowledge transfer for sales reps to facilitate consumer engagement and sales.Conducted consumer skills workshopsManaged performance against established sales goalsBuilt brand presence through interaction with retailer through merchandising, display maintenance and some POP and plan-o-gram complianceMaintained knowledge of all client products in order to be a subject matter expert onsiteProvided competitive insights to management as requestedMade a significant impact on sales across multiple categories and improve the consumers' buying experienceDemonstrated effective decision-making skills and the ability to reason and take action in resolving problems while exhibiting professional sound judgmentCompleted call reports, paperwork, and on-going personal training in a timely manner, meeting all deadlineMaintained excellent attendance and complianceOther duties as assignedGuardian Protection Customer Service l, Billing Specialist September 2014- May 2015Guardian Protection Services / Customer support SpecialistAnswer inquiries regarding bills, take payments, schedule direct debitsTroubleshooting alarm systemsAssisted customers in arming and disarming alarm systemsHelped change batteries, order batteries, track battery shipmentsAssisted in changing and retrieving master codes, powering down a systemPerforming communication and sensor test from client to Central StationScheduling service callsResponding to general and important correspondences from customers in a timely fashionVitac / SchedulerUse of MS Office and ExcelUpdate, modify, assign, coordinate, and verify real time captions and independent contractors schedulesEnsure captions times are accurateCompleting tasks in a timely fashionATT / Customer Service Representative, Billing SpecialistOctober 2011- April 2012Answer inquiries on personal accounts precisely and clearlySet appointments for upgrade instillations and other servicesFully notate accounts of all datesMembership Consultant, Billing Specialist American Express August 2005 - May 2007Answer inquiries on personal accounts precisely and clearlyInstill value in the American Express BrandKnowledgeable and able to fix a problem not necessarily caused by the companyMembership data entry, Fast Learner, takes initiativeAnswer multi-line phone system, multitasking, Banking knowledge, knowledge of the company software,EMSI / Administrative Assistant September 2004 - December 2004Provide administrative support for my bossGenerating general correspondences and memorandums.Answer and screen telephone calls and arrange conference meetings. Preparing outgoing mail, including facsimiles.Maintain and update electronic and hardcopy filing systems for ease of retrieval in the futureOrder and maintain supplies and arrange for equipment maintenanceFirst Choice Answering Service / Telecommunications Operator March 2002 - November 2002Answer the phone for various companies such as hospitals, trucking companies, subsidized housing, and lawyers officesTake messages quickly an proficiently to ensure precise deliveryFaxing, answering multiline telephoneThe Wilkins House /House keeper May 2000 - May 2001PunctualCleaning of the residents rooms in a fast, friendly mannerSweeping, dusting, moppingATD Alarm Transmitted Data / Security and surveillance June 1998 - August 1999Administrative AssistantOpening the office for business dailyVarious HR activities including but not limited to: scheduling job interviews, attendance tracking, preparing paperwork for new hires, job changes, and terminationsMotivating employees to ensure quota for the day is madePayroll was on time an accurateClosing the office at the end of the work day Education:Charleston Job Corps Center / Hospitality Management August 1997 - March 1998 CERTIFICATES:Hospitality and Tourism Management CertificationAugust 1997Charleston Job Corps CenterNational Retail Federation CertificationSeptember 2005$1 Energy Fund Program |
