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Click here or scroll down to respond to this candidateCandidate's Name
Technical Support SpecialistLilburn, GAVery Keen on professional service delivery, and looking forward to collaborating with key stakeholders, and delivering solutions.Authorized to work in the US for any employerWork ExperienceWire TechnicianAT&T-Lilburn, GADecember 2023 to PresentProfessionally utilizing the AT&T fiber expert path to provide excellent customer service bringing fiber internet service to customers.Performing preventative trouble-shooting steps on repair jobs and restoring services, bringing smiles to customers.Technical Specialist., Technical Support, Centralized Services. Ricoh-USA-Tucker, GANovember 2021 to June 2023Strong customer-centric closing and resolution of minimum 400+ technical support calls per month Constantly improving quality of service by actively gleaning customers needs and making adjustments. Sharp application of remote support toolsProfessional collaboration with appropriate stakeholders in business process improvement And keen on organizational and individual compliance Software Installer/Tech SupportBenchmark Technology Group-Alpharetta, GAJuly 2019 to November 2021Successful achievement of minimum eight one-hour remote software conversions of Fintech systems, daily for over two years.On-site hardware installation, configuration, and Project Management assist. Strong troubleshooting and resolution of hundreds of complicated customer software and application problems.Field Tech Sr. AssociateNTT Data-Atlanta, GAMay 2018 to May 2019Successful deployment of 100s of Windows 10 workstations. User data migration from Win. 7 and 8.1 to Windows 10. Efficient management of hundreds break-fix tickets from creation to closing in Remedy. Enterprise-wide Office 365 installs, synchronizing users profiles One Drive and Outlook accounts. Active Directory, all accomplished in a timely manner according to SOP. Deployment TechnicianEmtec, Inc.-Suwanee, GAMay 2017 to May 2018Hundreds of Windows 10 PCs were professionally and efficiently deployed replacing Windows 7 personal computers, in schools and other settings. Computer Technician(Entrepreneur)-Snellville, GAJanuary 2016 to May 2017Rebuilding and sale of recycled computers, malware removal Computer TechnicianeBryIT-Kennesaw, GASeptember 2012 to December 2015Accomplished Professional installation of Hundreds of computers for various clients at various sites including cable management, active directory services, professional break-fix services, driving to various locations, inventory management, post deployment problem-solving, etc... EducationMSc. in Cyber SecurityMaryville University - St. Louis, MOJanuary 2017 to May 2018Trade school in Computer Information SystemsInteractive College of Technology-ChambleeMay 2011 to December 2012Skills Keen on Customer Satisfaction Cyber Security Information Security Security Analysis Active Directory Computer Networking Network Firewalls Help Desk NIST Standards Operating Systems Application Support Technical Support Microsoft Windows Server VPN DHCP LAN Network Monitoring Disaster Recovery Troubleshooting Microsoft Windows Business Continuity Planning DNS System Administration Remote Access Software Windows Software troubleshooting Communication skills Microsoft Office Computer hardware ServiceNow Firewall Desktop support Sales Mechanical knowledge Electrical experienceCertifications and LicensesICIPSeptember 2022 to PresentOPSWAT AcademyCritical Infrastructure ProtectionISC2 CC CybersecurityPresentComptia A+ and Network+PresentDriver's LicenseAssessmentsAnalyzing data CompletedFebruary 2023Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: CompletedWork style: Reliability ProficientAugust 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCustomer service fit ProficientJune 2021Measures the traits that are important for success for customer service roles Full results: ProficientBasic maintenance and repair CompletedApril 2023Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilitiesFull results: CompletedTechnical support ProficientJune 2021Performing software, hardware, and network operations Full results: ProficientTechnical support: Customer situations Proficient June 2021Responding to technical support situations with sensitivity Full results: ProficientAttention to detail ProficientJune 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
