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Click here or scroll down to respond to this candidateSHE'VHANGORDONEMAIL AVAILABLEPHONE NUMBER AVAILABLEJeffersonville, IN Street Address
Seasoned Repair Technician with expertise in repairing and maintaining internet and cable products. Excellent organization, planning and prioritizing aptitude. Specialties include troubleshooting, calibration and equipment maintenance. Versatile Repair Tech with talents in performing regular upgrades, troubleshooting system failures and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.PROFESSIONAL SUMMARYSpectrum - Internet Repair SpecialistLouisville, KY 08/2021 - 02/2022Heartland Payment Systems - Customer ServiceRepresentativeWORK HISTORYCompleted over phone guidelines to get cable andinternet equipment up and running.Conducted diagnostic procedures to determine rootcause of customer problems and provide accurate repair recommendations.Maintained inventory of repair supplies and ordered parts.Implemented preventive maintenance measures todecrease emergent issues.Worked with customers to understand needs and provide excellent serviceDeveloped and maintained courteous and effectiveworking relationshipsSKILLS Team building Decision-Making Flexible and Adaptable Active Listening Multitasking Abilities Excellent CommunicationAnalytical and CriticalThinking Written Communication Planning and CoordinationInterpersonalCommunicationOrganization and TimeManagement G-Suite Self-Motivated MS Office Data Entry Attention to Detail Problem-Solving First Aid/CPR Good Telephone EtiquetteHumana College of NursingLouisville, KY Expected in09/2023No Degree: Licensed PracticalNursingIndiana Wesleyan UniversityMarion, IN 12/2019Associate of Science:Associate in BusinessManagementPleasure Ridge Park HighSchoolLouisville, KY 06/1987High School DiplomaI was certified to perform inany and all positionsassociated with office work.This was a course coveringevery aspect of office work. Ibecame efficient in dictation,using the computer and copieras well as typing, filing andEDUCATION 2.2 GPADue to medical issues I wasunable to finish.Currently re-enrolled as anew student in 2022.The school has beenrenamed: Galen College ofNursing. 3.2 GPARelevant Coursework:Model Office CertificationJeffersonville, IN 09/2019 - 08/2021Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered customer telephone calls promptly to avoid on-hold wait times.Answered constant flow of customer calls with minimal wait times.Offered advice and assistance to customers, paying attention to special needs or wants.Responded to customer requests for products, services and company information.Provided primary customer support to internal andexternal customers.Recommended products to customers, thoroughlyexplaining details.Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.Collected customer feedback and made process changes to exceed customer satisfaction goals.Fielded customer questions regarding availablemerchandise, sales, current prices and upcomingcompany changes.Cultivated customer loyalty, promoted repeat business and improved sales.Developed community reputation through commitmentto customer satisfaction and strong client relationships.Provided information regarding charge accounts and loyalty programs.Liaised with customers, management and sales team to better understand customer needs and recommendappropriate solutions.Used company troubleshooting resolution tree toevaluate technical problems and find appropriatesolutions.Consulted with outside parties to resolve discrepancies and create expert solutions.Communicated with vendors regarding backorderavailability, future inventory and special orders.Evaluated account and service histories to identify trends, using data to mitigate future issues. Delivered exceptional customer service to everyaccounts payable andreceivable.National Laser InstituteScottsdale, AZ 06/2022Certificate: Laser Technology 3.45 GPAcustomer by leveraging extensive knowledge of products and services and creating welcoming, positiveexperiences.Investigated and resolved customer inquiries andcomplaints quickly. Responded proactively and positively to rapid change. Exhibited high energy and professionalism when dealing with clients and staff. Delivered prompt service to prioritize customer needs. Met customer call guidelines for service levels, handle time and productivity.Educated customers about billing, payment processing and support policies and procedures.Responded to customer requests, offering excellent support and tailored recommendations to address needs.Promoted superior experience by addressing customer concerns, demonstrating empathy and resolvingproblems swiftly.Maintained up-to-date knowledge of product and service changes.Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.Provided excellent customer care by responding torequests, assisting with product selection and handling ordering functions.Communicated professionally with colleagues,freelancers and clients.Promptly responded to inquiries and requests fromprospective customers.Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.Collaborated with staff members to enhance customer service experience and exceed team goals througheffective client satisfaction rates.Managed timely and effective replacement of damaged or missing products.Effective liaison between customers and internaldepartments. Applied highly effective selling skills while properly engaging and presenting solutions to customers.Handled over 50-100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.Promoted available products and services to customers during service, account management and order calls.Reached out to customers after completed sales tosuggest additional service or product purchases and inquire about needs or concerns.Investigated and resolved accounting, service anddelivery concerns.Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.Facilitated inter-departmental communication toeffectively provide customer support.Enhanced productivity levels by anticipating needs and delivering outstanding support.Followed-through on all critical inter-departmental escalations to increase customer retention rates.Effectively communicated with customers about account changes, new products or services and potentialupgrades.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concernsProvided primary customer support to internal andexternal customersAnswered customer telephone calls promptly to avoid on-hold wait timesResponded to customer requests for products, services and company informationOffered advice and assistance to customers, paying attention to special needs or wantsCollected and analyzed customer information to prepare product or service reportsUpdated account information to maintain customerrecordsProcessed customer adjustments to maintain financial accountsRecorded account information to open new customeraccounts Recommended products to customers, thoroughlyexplaining detailsAnswered product and service questions, suggesting other offerings to attract potential customersClarified customer issues and determined root cause of problems to resolve product or service complaintsUsed company troubleshooting resolution tree toevaluate technical problems and find appropriatesolutionsReached out to customers after completed sales tosuggest additional service or product purchasesDeveloped and updated databases to handle customer data Delivered prompt service to prioritize customer needs Improved sales abilities and product knowledge oncontinuous basis to provide optimal service and achieve quotasExhibited high energy and professionalism when dealing with clients and staff Resolved issues over phone with customers dailyContacted clients to verify account information and maintain accuracy,Managed timely and effective replacement of damaged or missing productsMaintained up-to-date knowledge of product and service changesEffectively communicated with customers about account changes, new products or services and potentialupgradesInvestigated and resolved customer inquiries andcomplaints quicklyFollowed up with customers about resolved issues to maintain high standards of customer serviceCommunicated professionally with colleagues,freelancers and clientsMet customer call guidelines for service levels, handle time and productivityHandled calls signing up new customers, retrieving customer data, presenting relevant product information and cancelling servicesPromptly responded to inquiries and requests fromprospective customersCollaborated with staff members to enhance customer service experience and exceed team goals throughDept. Of Commerce - Telephone OperatorJeffersonville, IN 04/2005 - 02/2006effective client satisfaction ratesDeveloped highly empathetic client relationships and earned reputation for exceeding service standard goalsResponded to customer requests, offering excellent support and tailored recommendations to address needsResponded to customer inquiries with patience andpositivity to establish excellent first impression.Connected callers with appropriate professional,department or business.Maintained accurate records of calls placed andreceived.Directed incoming calls to internal personnel anddepartments, routing to best-qualified department.Supported customers by maintaining professionalism and upbeat tone.Collected and verified telephone numbers, addresses and proper spelling of names.Received Hardship Certificate for possessing ability to persuade angry and irate people who initially refused to finish Census with me over the phone.Collected and verified telephone numbers, addresses and proper spelling of namesResponded to customer inquiries with patience andpositivity to establish excellent first impressionPerformed data entry operations to update database with customer responsesEnhanced customer satisfaction ratings by resolving issues professionally and efficientlyOperated digital paging system to notify recipients of incoming callsMaintained up-to-date knowledge of emergency callproceduresManaged telephone switchboard of 15-20 personnel and routed internal and external calls to provide quick connectionProvided new employees with voice and accent training to teach proper customer service etiquetteAssisted over a thousand customers daily by answering questions and transferring to appropriate departments Assisted over 500 customers daily by answering questions Metro Answering Service - SupervisorNew Albany, IN 11/2002 - 02/2006and getting them the help they needed.Applied strong leadership talents and problem-solving skills to maintain team efficiency and organizeworkflows.Handled customer complaints, resolved issues andadjusted policies to meet changing needs.Evaluated employee performance and coached andtrained to improve weak areas.Maintained compliance with company policies, objectives and communication goals.Worked with management team to implement properdivision of responsibilities. Set overall vision and provided team leadership. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.Developed training, task and process guidelines and communicated clear and concise directions toemployees.Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.Created successful work schedules for each teammember to maintain deadlines and fully staff shifts.Interviewed, and trained new employees for production positionsIdentified individual employee's unique work styles and adapted management methods.Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.Utilized standard operating procedures, effective crew resource management, communication and proceduresspecified in company operation manual.Provided supportive link between external customers and internal operations.Successfully managed high volumes of client-facing interactions and established strong rapport withphysicians, medical and laboratory staff and patients. Tracked and prepared quarterly reports of sales goals to management.Audited and documented processes and procedures for new accounts department.Streamlined operations of multiple lines of business within organization.I supervised 10-20 employees at a time in a call center atmosphere answering after hours calls for doctors and hospitals as well as other emergency services such as POP-A-LOCK.I used Microsoft software to develop timelines and run reports making sure all work was performed and relayed in a timely manner.I was able to track all calls to the clients satisfaction and made sure no calls were missed.I received all doctors calls and made sure everything was handled properly making sure to relay all pertinent information in a timely manner. I also ensured no HIPPA laws were violated.Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflowsCreated successful work schedules for each teammember to maintain deadlines and fully staff shiftsWorked with management team to implement properdivision of responsibilitiesMentored newly hired employees on operating equipment and safety and developed training manual to use for referenceMaintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layoutsDelegated high volumes of work to empower team, build trust and assist with professional development Streamlined operations to improve process efficiency Evaluated employee performance and coached andtrained to improve weak areasMonitored workflow to improve employee timemanagement and increase productivityIdentified individual employee's unique work styles and adapted management methodsDeveloped training, task and process guidelines and communicated clear and concise directions to employeesMaintained compliance with company policies, objectives and communication goalsDept. Of Commerce - Statistical Clerk (Federal)Jeffersonville, IN 03/1997 - 04/2002Handled customer complaints, resolved issues andadjusted policies to meet changing needsCoordinated employee schedules to keep pace withbusiness needs and meet company demandsTracked and prepared quarterly reports to present to leadershipConducted employee evaluations to provide feedback and set expectations for future job performanceEnforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistentlyPrepared statistical analysis plans and providedstatistical interpretation for graphs, tables and charts.Manipulated, transformed and analyzed data byreviewing computer reports, printouts and performance indicators.Developed integrated spreadsheet and databasetemplates for accumulating, formatting and organizing program data and presented findings to management.Evaluated reliability of source information by weighing raw data to make data easier to interpret.Checked source data to verify completeness andaccuracy, addressing incomplete or missing data fields to streamline application of analytic scripts.Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.Carried out day-day-day duties accurately andefficiently.Demonstrated respect, friendliness and willingness to help wherever needed.Performed duties in accordance with applicablestandards, policies and regulatory guidelines to promote safe working environment.Maintained energy and enthusiasm in fast-pacedenvironment.Proved successful working within tight deadlines and fast-paced atmosphere.Used critical thinking to break down problems, evaluate solutions and make decisions. Developed and maintained courteous and effective working relationships. |
