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Jimmy's ResumeSummaryI have 26 years of experenice in the IT field. I have worked for several large companies providing help desk and desktop support..October 2019-April 2021Desktop Support.Reset passwords and provided desktop and network support for a variety of different customers. Troubleshot customers OC issues as well network issues, mobile devices and different applications.May 2011-October 2019Spartanburg Data Center:Monitor customers networks, including email. Monitor customers networks devices in their cabinets. Used monitoring tools, nagios, ninja as well as connectwise and lab tech.November 2008-February 2011Baldor/RockwellDesktop Support:Supported corporate, plant and field sales staff. Setup and re-imaged PC's and laptops. Also reset passwords for applications OMS, Kronos, Powerman,SAP. Also supported mobile devices and virus removal .Rockwell Automation:December 1998- November 2008:Help desk AnalystReset OMS,and Kronos passwords. Ran shipping reports. Also using Nagois made sure payroll ran successfully.Winn-DixieMay 1980- November 1998Started my grocery career as a sticker, bagged groceries and also ran a register. Worked in a variety of departments. Grocery. Produce, Dairy / Frozen Food.Was a scanning coordinator and worked my way up to Assistant Manager. Also worked at the Winn- Dixie warehouse in the Data Processing Department.