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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL STRENGTHSDetail orientedEffective communicatorFlexibleConflict resolverProblem solver/decision makerThrives in a fast- paced environmentConstant motivator/supporterProvides and is open to feedbackAdaptableManages time effectivelyRelationship builderEffective at up-selling Products andServicesProfessional ExperienceNAVY FEDERAL CREDIT UNION 2016 PresentMember Service Representative IIKey ResultsSustains working knowledge of Navy Federal products, services, and business operationsBuilds long lasting member relationshipsWorks effectively independent and in a team environmentDemonstrates active listening skills to accurately respond to inquiries and account requestsDisplays organizational, planning and time management skillsMaintains effective relationships through rapport and trustLeader of several team building exercisesConsistently volunteers overtimeSeeks constant personal development through NFLC coursesConsistently exceeds Member Service goalsReceives numerous member compliments ( 15 total 2020 )Holding the Number One spot on the code word leader board, for the last 12 month (only one monthPlacing 2nd, in the last year)Identify products and services that benefit the members needs on every callReceived a Certificate for a Compliment posted on Social Media this year, June 2020Consistently challenging our team and pushing us up on the leaderboard for code wordsUSPS / PENSACOLA, FL 2015 2017PSE Mail Processing ClerkKey ResultsSort outgoing and/or incoming mail using automated equipmentEnsure all necessary supported equipment and materials are organized for sortingProvide services at public window for non-financial transactionsLifting or carrying moderate to heavy mail and packages and prolong standingMail Handler AssistantKey ResultsLoading, lifting, and carrying moderate to heavy mail from trucks and sorting equipmentSeparate outgoing bulk mail and load onto mail trucks for distributionOperate machinery and mail to distribution areaMay perform a variety of duties such as rewrapping damaged parcels and weighing mailFirehouse Subs / Pensacola, FL 1998 2016General ManagerKey ResultsSupervised all restaurant employees, teaching them to prepare high quality food and to deliver the best in guest service experiencesGenerated staff schedules ensuring appropriate coverage to drive salesFacilitated the set up and opening of new stores locations, including training of franchise owners, managers and employeesEnsured that all health, safety and sanitation requirements were met in accordance with federal, state and local standardsAssisted with profit & loss management through cash control/security procedures, maintaining inventory, managing labor and reviewing financial reportsAnalyzed a variety of financial information (e.g. revenues, expenditures, cash management, cost projections, real estate, insurance, etc.) for the purpose of providing direction and support, making recommendations, maximizing use of funds, and/or ensuring overall operations are within budgetSupervised and trained employees on how to up-sell productsWal-Mart / PENSACOLA, FL 2008 2010Customer Service CashierKey ResultsWorked with customer service management to ensure proper customer service was being delivered during special projectsEnsured proper maintenance of the cash registers and accurately handled monetary transactionsReported cash discrepancies to managementQuincys Family Steak House / PENSACOLA, FL 1981 1998Assistant ManagerKey ResultsOrganized marketing activities, such as promotional events and discount schemesPrepared reports at the end of the shift/week, including staff control, food control and salesWorked closely with senior management to plan budget goalsRecruited, trained, developed and motivated staffSupervised and trained employees on how to up-sell productsPen Air Federal Credit Union / PENSACOLA, FL 1993 1994Bank TellerKey ResultsCash handling: Accurately processed customer cash, check, transfer, and statement transactions, with a balanced or reconciled drawerPerformed account management by processing loans and opened new accountsAssisted with the training of 2 new tellers ensuring that they received a comprehensive education on proper banking policies* References available upon request |
