| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Street Address EMAIL AVAILABLEU.S. Navy 1994-2008 U. S. CitizenSummary of Qualifications:Helpdesk, troubleshooting, servers, active directory, technical support, software and hardware installations, Security procedures, communication and voice reports, customer service, Microsoft Windows 7, Windows 10, Microsoft Windows Server 2008, Exchange and messaging, Electronic keying, A+,Net+, and Security+ Certified.Professional Experience:ACT Professional Solutions, Charlotte, North Carolina, 4/24/23 -- 12/15/23Information Support TechnicianWorking on a 6 month Contract with Maersk on imaging MMD laptops for over 1000 users from Pilot in the U.S. and shipping it out to the Pilot remote users and in the offices. Assisting them through teams conference calls on how to set them up and run their applications and updates and ship back their old laptops and desktops back to the Maersk offices so they can be disposed of.Maersk Line, Charlotte, North Carolina, 05/08/12 04/14/23Information Support TechnicianProvide both phone and desk-side support to over 500 internal and external employees to support business operations and deliver IT operational excellence on a daily basis. Utilize Add/Change/Delete Users configuration to provide the highest level of productivity to the business. Log tickets into Remedy, tracking incidents and service requests impacting all users. Provide first contact resolution of technical support issues or escalate to the proper team within the expected service level agreement. Use or audit team standard operating procedures to resolve incidents and service requests. Deliver solutions to effect gains in efficiency for IT objectives. Identify opportunities to reduce costs of technology. Protect Company and User data. Support IT Service delivery to the corporate end user according to service level commitments, corporate policy, corporate standards, and compliance requirements. Deskside services, e.g. PC hardware and operating system, standard applications, printing, telephony, video conferencing, messaging, enterprise applications, remote access, etc. Delivers exemplary customer service and maintains a high level of customer satisfaction. Trains and consults with end users and management regarding IT services. Maintains and produces systems documentation in support of operations. Upgraded users to Windows 10 operating system, and Managed Modern Device (MMD), and assisted in several successful the PC refresh of desktops, laptops and tablets throughout the North America Region. Awarded a letter of recognition on the outstanding work from the Regional IT Account manager for the recovery efforts of the Maersk Virus Attack in June of 2017.Global Resources/Maersk Line, Charlotte, North Carolina, 02/8/12 05/08/12Deskside Support AnalystsProvide both phone and desk-side support to internal and external employees to supportbusiness operations and deliver IT operational excellence on a daily basis. UtilizeAdd/Change/Delete Users configuration to provide the highest level of productivity to thebusiness. Log tickets into Remedy, tracking incidents and service requests impacting all users.Provide first contact resolution of technical support issues or escalate to the proper teamwithin the expected service level agreement. Use or audit team standard operatingprocedures to resolve incidents and service requests. Deliver solutions to effect gains inefficiency for IT objectives. Identify opportunities to reduce costs of technology. Protectcompany and User data. Support IT Service delivery to the corporate end user according toservice level commitments, corporate policy, corporate standards, and compliancerequirements. Deskside services, e.g. PC hardware and operating system, standardapplications, printing, telephony, video conferencing, messaging, enterprise applications,remote access, etc. Delivers exemplary customer service and maintains a high level ofcustomer satisfaction. Trains and consults with end users and management regarding ITservices. Maintains and produces systems documentation in support of operations.Insight Global/BASF Chemical, Charlotte, North Carolina, 01/9/12 01/25/12PC Migration SpecialistResponsible for deploying and migrating of 380 Dell desktops and laptops fromWindows XP to Windows 7 working within a team environment at the BASF Chemicalsites. Working closely with the site leads, providing feedback on all migration effortswhich would assist in process and procedure improvement. Maintains, analyzes,troubleshoots, repairing computer hardware systems, hardware and computer peripherals.Information Control Systems/Novant Health, Charlotte, North Carolina, 05/11 11/11PC Deployment TechnicianResponsible for deploying, migrating, installing, and updates of 2,891 Dell desktops andLaptops that have Windows XP operating system across a total of 23 Novant HealthMedical Facilities in North and South Carolina as a part of a seven person PC fresh team.The project manager schedules appropriate time for install entering all areas and withspecific instructions in critical areas throughout major areas of the hospital i.e.operating room, emergency departments, pharmacies, business units, medical recordsand other areas.Small Disabled Veterans Solutions, Williamsburg, Virginia, 06/10 08/10Team Lead, Field Service TechnicianResponsible for help support SDV Solutions IT services business with the Federal Government.Troubleshooting and repair desk side equipment (desktops, laptops and printers) and serverequipment (Dell Power Edge Servers and HP Proliant serversUnpack new workstation and 2 monitors, pre-stage new PC in designated area.User migrations and system set up. Packaging software, Windows XP and basic configuration.Extensive travel to Federal Government client sites for on-site repair and deploymentsInstall new workstation and 2 new monitors at users desk\complete migration proceduresEnsure Attachments is complete\make copy of Attachment Migration Checklist and place original in designated folder and test prints that should be stapled together.Wipe hard drive after customer sign-off.Remove old workstation from users area to central location designated by DCMA.Remove trash per DCMA instructionsTeam LeadReview and incorporate any lessons learned from previous sites.Create new CDs from the ISO images. Create at minimum 2-3 Migration CDs, and Updates CDs per installer.Prior to going to each site download the site user definition list from the DCMA Sharepoint sitePrior to going to each site download the site summary spread sheetPrior to going to each site contact HP project manager to get site contact information, hours, and logisticsPrior to going to each site contact the site IT rep and verify the logistics and hours that you received from the HP project manager. If the IT rep indicates that the hours and or logistics are different than what you received from the HP PM please notify the HP PM immediatelyEnsure all engineers have a user account and password to use to perform migrations. Contact local IT rep for accounts and passwords. Ensure engineers complete mandatory on-line security awareness training. See local IT rep for detailsEnsure all installers have a copy of the Site Prep Checklist.Single point-of-contact for DCMA IT staff.Performs installer responsibilities.Verify with DCMA IT Rep at each location the quantity of PCs and Monitors that were received. This should match the quantity shipped by HP.If quantity does not match contact.Prepare Migration Checklists for users scheduled for migration and assign to installersCandidate's Name
PHONE NUMBER AVAILABLE 4917 Pond Court Conover, NC 28613 Candidate's Name 73gmail.comU.S. Navy 1994-2008 U. S. CitizenVerify that installers have placed original checklist in designated folder after migration process is completed in order for DCMA IT staff to perform post check.Ensure that DCMA IT sign-off on each Attachment B.Place call to HP Support for bad keyboards, mice.Report any hardware failures (DOA) and installer issues to HP Technician immediately.Ensure installer returns old workstation\monitors from users area to central location designated by DCMA.Verify that Old PCs are Disk Wiped after DCMA signsComplete letter for wiping hard drives. Give original to customer for signature and make copy.Complete Site Status Report. Give original to customer for signature and make copy.Ensure Old PCs and Monitors are staged neatly in room designated by DCMA Site contactReview Site Sign-Off procedures at the end of this document to ensure all Sign-Off Procedures have been followed.Fax all paperwork to SDV Headquarters.Send all cables and CDs turned in by installers to SDV.Naval Computer Telecommunications Area Master Station, Wahiawa, Hawaii, 01/07-8/08DMS Administrator, Helpdesk Trouble Ticket ManagerResponsible for network administration connectivity and quality assurance.Communication and electronic information systems support.Tracking compliance and assurance support.Exchange servers, mail list servers, tactical message gateways, active directory, and local directory.Technical support for global help desk via phone and email.Commander Carrier Air Wing Five, Atsugi, Japan, 5/04-10/06ISD Work center SupervisorSupervised network administration for maintenance, troubleshooting and technical support.Certified as the carrier air wing five local element communications security custodian.Trained personnel in security handling procedures.Responsible for classified and unclassified network operations.Naval Communications Detachment, Chinhae, Korea, 05/03-05/04Electronic Keying Material System) ManagerManaged and supervised rapid message deliveryCMS report and circuit outage isolation.Autodin network, tactical voice circuits and classified and unclassified units.10 classified and unclassified nodes to U.S. and Republic of Korean units.Candidate's Name
PHONE NUMBER AVAILABLE 4917 Pond Court Conover, NC 28613 EMAIL AVAILABLEU.S. Navy 1994-2008 U. S. CitizenUnited States Forces Japan, Yokota Japan, 02/00 04/03Desktop Computer SpecialistRestored United States Forces Japan (USFJ) access to Japanese websites/e-mail. Recruited for global command and control system cross utilization training program, drove migration of global command and control system workstation from SOLARIS to Windows 2000. Innovative approach to C4 configuration of the Joint Operations Center. Designed automated email address book replication system. Applies troubleshooting techniques on a daily basis to solve difficult and complex problems.Participated in automation project to include the Y2K compliance efforts and commands migration from Windows NT to Windows 2000 and Exchange 2000. Revamping of the classified and unclassified network file servers that reduce the amount of man-hours needed to monitor system performance by 88 percent. Directly responsible for the inventory of all headquarters United States Forces Japan automated data processing equipment, supervised and managed Defense Reutilization and Marketing Service (DRMO) turn in of old computers.USS John S. McCain, Yokosuka, Japan, 10/97 12/992nd class Petty Officer Radioman, Facility Control SupervisorPerformed with Radio Communications on Ultra High Frequency, High Frequency, Satellite Communications, and Extremely High Frequency radios and equipment. Handled communications security material up the highest classification. Responsible for managing a five-person watch team and handling all incoming and outgoing voice and data communications for the combatant destroyer ship.EDUCATION:Configuring and Troubleshooting Windows 7, 2012Installing and Configuring Windows 7 Professional, 2012Security+ 2008, 2010Configuring and Troubleshooting Windows Server 2008 Enterprise, 2009Installing and Configuring Windows Server 2008, 2009Installing, Configuring, and Troubleshooting Windows Vista, 2009Network+, 2009A+ IT Technician, 2009A+ IT Essential, 2009Defense Messaging System 3.1 for Microsoft Workstation and Windows Server 2003, 2006Defense Messaging System 3.0 for Microsoft Windows 2000, September 2003Electronic Keying Material System (EKMS) school, August 2003Microsoft FrontPage 2000, 2002Microsoft Windows NT 4.0 Security Systems Administrator from the Defense Information Systems Agency (DISA), 2002Defense Message Dissemination System (DMDS 5.0), 2001Implementing MS Windows 2000, 2001Implementing and Managing MS Exchange 2000, 2001Microsoft Exchange Concepts & Administration 5.5, 2001Supporting Microsoft Windows NT 4.0 Core Technologies, 2000Candidate's Name
PHONE NUMBER AVAILABLE 4917 Pond Court Conover, NC 28613 EMAIL AVAILABLEU.S. Navy 1994-2008 U. S. CitizenMS 828 Deploying & Supporting Microsoft System Management Server 2.0, 2000Administering Microsoft Windows NT 4.0, 2000References Available on RequestREFERENCES Mr. Dallas Hill Nixon Inc. Global Service Technical ManagerPhone Number: PHONE NUMBER AVAILABLE ext 9273Email Address: EMAIL AVAILABLEReference Type: ProfessionalJustin N Byrd Novant Health Supervisor EUT Assoicates/HardwarePhone Number: PHONE NUMBER AVAILABLEEmail Address: EMAIL AVAILABLEReference Type: ProfessionalSean Hogston Blackwatch Networks Chief WiFi ArchitectPhone Number: PHONE NUMBER AVAILABLEEmail Address: EMAIL AVAILABLEReference Type: PersonalJohnny R. Hand Director of Information Security & Technology OperationsSavannah College of Art and DesignPhone Number: PHONE NUMBER AVAILABLEEmail Address: EMAIL AVAILABLEReference Type: ProfessionalChad Rogers U.S. Navy N31 Fleet Center Division OfficerPhone Number: PHONE NUMBER AVAILABLEEmail Address: EMAIL AVAILABLEReference Type: ProfessionalGary Knox CompuCom Site Team LeadPhone Number: PHONE NUMBER AVAILABLEE-mail Address: EMAIL AVAILABLEReference Type: ProfessionalCarmelita McNeil Insight Global Site Assistant Team LeadPhone Number: PHONE NUMBER AVAILABLEE-mail Address: EMAIL AVAILABLEReference Type: ProfessionalDave Ferguson Avanade Inc BHP IT AnalystPhone Number: PHONE NUMBER AVAILABLEE-mail Address: EMAIL AVAILABLEReference Type: ProfessionalHarold Dean PCM Inc. Market Service ManagerPhone Number: PHONE NUMBER AVAILABLEE-Mail Address: EMAIL AVAILABLEReference Type: Professional |
