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Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfiles LINKEDIN LINK AVAILABLE GitHub.com/alexludke Summary As an experienced professional transitioning to an IT Support role, I bring a unique blend of analytical expertise, exceptional customer service, and a comprehensive understanding of financial systems. My recent focus has been on developing technical proficiency in HTML, CSS, JavaScript, and the Software Development Life Cycle (SDLC). Additionally, I possess strong skills in hardware, software, and internet troubleshooting. My problem-solving capabilities and project management experience position me well to excel in a fast-paced IT environment. I am passionate about leveraging my diverse background to contribute effectively to your help desk team and support your organization's technological needs. Certifications Google Technical Support Fundamentals Certification CourseraNovember 2023Front-End Web Development CertificationThinkfulJune 2024Learn React (JavaScript Library)ScrimbaIn ProgressEducation University of North Florida Business Management/ Computer Science In ProgressSkills Software Development Life Cycle Software Installation Hardware Troubleshooting Internet Troubleshooting Software Troubleshooting Technical Support Customer Service Microsoft Office User ExperienceReact JavaScript AnalyticsHTML CSS Visual Studio CodeGit GitHub Git BASHExperience PNC BankSenior Mortgage Loan OfficerMarch 2020 - April 2024Jacksonville, FLProvided exceptional customer service by resolving client issues and inquiries promptly, ensuring customer satisfaction and retention.Utilized mortgage software systems and databases to process and manage loan applications, showcasing ability to quickly learn and navigate new software applications. Led projects to develop and implement new mortgage products and services, demonstrating project management skills and the ability to manage multiple tasks simultaneously. Communicated complex technical information to clients and team members, ensuring clarity and understanding, essential for IT support interactions. TIAA BankMortgage Loan OfficerMay 2018 - March 2020Jacksonville, FLConsult with clients to evaluate and advise loan options which best fit their home financing goals Complete the application process and collect all needed documentation for underwriting Consistently communicate with clients and all interested parties throughout entire loan process Manage loan process from beginning to end to ensure a timely closing Larson Claim ServicesProperty Claims AdjusterSeptember 2017 - May 2018Jacksonville, FLSchedule and perform a detailed property inspection of the dwelling, roof, interior and any exterior structuresEnter data into estimating software (Xactimate) to develop line-by-line item costs of damages and determine the cause of lossPhotograph property for defects and damage, and accurately measure property Consistently provide excellent customer service to policy holders after suffering a loss Create and submit completed claim package in a timely manner |
