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Click here or scroll down to respond to this candidateCandidate's Name
S. De Niza Rd.St. David, AZ Street Address
EMAIL AVAILABLEPhone: (_360)__907- 7964 EXPERIENCE AND TRAINING:Russel Williams State Farm 05/2023 - 05/2024Customer service specialist- Take care of various types of issues and sales.- Take phone calls- Troubleshoot issues and create various documents for the sales team. AFLAC 2/2022 - 5/2022Sales Producer - Commission- Canvas and cold call for to sell supplemental insurance. Providence Health & Services 2016 2021Supervisor - East-side TeamPortland, OR- Supervise up to 32 direct reports.- Handle payroll and all administrative duties for the team.- Escalation point of contact for customer base.- Ordering and approval of fulfillment process.- Many other responsibilities, more than willing to discuss at time of interview. Providence Health & Services 2012-2016Information Technology Specialist 3Portland, OR- Desktop support responsibilities including but not limited to: Triage of issues, applications, and equipment related to the desktop environment and providing professional customer interaction that leaves the customer feeling satisfied with the service provided.- Provide inventory maintenance.- Networking duties include replacement and configuration of switch-ports, cable support, and UPS maintenance.- Telecom duties include phone placement and VOIP connections at the handset and at the switch-port to include switch-port configuration.- Supervisory duties as needed.- Provide leadership and support for projects.- Perform after hours on call as part of a team rotation. Providence Health & Services 2004-2012Information Technology Specialist 2 Portland, OR- Desktop support responsibilities including but not limited to: Triage of issues, applications, and equipment related to the desktop environment and providing professional customer interaction that leaves the customer feeling satisfied with the service provided.- Provide inventory maintenance.- Networking duties include replacement and configuration of switch-ports, cable support, and UPS maintenance.- Telecom duties include phone placement and VOIP connections at the handset and at the switch-port to include switch-port configuration.- Supervisory duties as needed.Provide leadership and support for projects.- Perform after hours on call as part of a team rotation. Providence Health Plans 1996-2003Desktop Support Technician 2Beaverton, OR- Tier 2 support for break /fix IT issues.- Perform service requests for moves, adds, and changes.- Performed first line of support for Help Desk in a backup capacity.- Performed lead duties.- Performed inventory scans.- Performed OS upgrades.Providence Health Plans 1995-1996Computer Operator- Run critical data center jobs on mainframe computers at specific times.- Print mission critical documents from check runs to reports for business office clientele.- Created, filed, and organized paperwork.- Performed full and incremental backups on the mainframe computers system. Vancouver Barracks - ARMY Reserve1987-1996Orthopedic Specialist 91-HVancouver, WA- Clean and debride wounds.- Implement traction procedures, to doctor's specifications. 9+- Roll Casts/Make Splints to doctors specifications.- Other duties as assigned.EDUCATION:03/1981The Bill Ray Center - Juneau, AKHigh School Diploma06/2011City University of Seattle - Seattle, WABS in Business Administration.Specialization: E-commerce.Graduated Cum Laude.(Transcripts are available upon request) |
