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Click here or scroll down to respond to this candidateCandidate's Name
HUMAN RESOURCES GENERALISTJersey City, NJ Street Address .656.6368 EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLEObjectiveDedicated and results-driven HR Generalist with 2 years of comprehensive HR experience in employee engagement, diversity and inclusion initiatives, and strategic HR support for a large organization. Seeking to leverage expertise across human resources functions to enhance the employee experience and contribute to the success of a dynamic organization. Adept at utilizing data-driven insights to develop and implement effective HR strategies and aiming to foster positive and inclusive workplace culture.ExperienceAmazon Associate Partner, Human Resources (New York) Aug 2023 Jan 2024Benefits & EAP: Assisted employees with benefit enrollment, including answering all queries about Amazons medical, dental, vision and W4 offerings. I have comprehensive knowledge of our insurance providers that I share with employees to help them make informed decisions about their plan, such as their offers, services available, coverage and payroll deductions for each provider (COBRA, Kaiser, Aetna, Cigna, Blue Cross, etc.). I educate employees on their 401(k) plan with Fidelity and help them with adding and removing beneficiaries to their plan. In addition, Amazon offers an internal benefit policy (Brightside Financial Care) and EAP (Employee Assistance Program), and I provide enrollment information for these services. I strictly adhere to our organizations privacy and confidentially policy regarding sensitive data collected from our employees.Employee relations: Acted as the primary contact for all types of employee inquiries. I lead diversity, equity and inclusion (DEI) employee engagement projects, organize employee appreciation events, workshops and trainings that foster employee engagement and celebrate our diverse culture.Time off: I am responsible for informing and submitting employee requests for LOA, EEOC, FMLA, FLSA, ADA, PFL and OSHA eligibility. I process all employee accommodations and ensure workforce compliance (including return to office mandates).Payroll: Assisted employees (hourly & salary) with their direct deposit, live check information, issuing ADP and Wisely cards, wage garnishments/lien, tax deductions/withholdings, missing pay, pay bonuses, pay rate issues, etc.Workers Compensation: I assisted employees who are injured or ill, both onsite and offsite. I completed medical investigation reports in conjunction with the onsite medical staff and ensure the safety and confidentiality of the employee. I present incident reports to AMCARE or SEDGWICK as per the policy for further case processing, including additional medical support, compensation claims and deductions.Talent Acquisition: Workforce planning, sourcing, screening, interviewing, selecting and onboarding new talent, ensuring a smooth transition into the company cultureRe-instatement, appeals & retention: Developed and executed new hire and internal transfer plans for talent acquisition teams, including preparation for new hire onboarding (badging, training, workforce planning). Assisted employees with internal transfers and conversionsInvestigations: I have experience handling the end-to-end process for ethical issues and code of conduct violations. I lead employee investigation cases regarding ethical violations of Amazons code of conduct by collaborating with cross-functional department leads (ex. loss and prevention, managers) and documenting case reports for the Sr. HRBP review and final decision. After the determination is issued, I update their report outlining next steps based on if the decision was a warning, write-off or termination.Metrics & reporting: Collaborated with leaders across multiple levels to develop and implement strategies aimed at enhancing the employee experience by leveraging data and metrics to identify trends and anticipate both employee and business needsAmazon Sr. Employee Resource Center Associate (Remote) Mar 2022 Jan 2023Supported new hires, current employees and alumni across the United States remotely through phone, chat, email and internal channels to help them find the right answers to their HR questionsIdentified inefficiencies in our internal policy tool and created a searchable master document that included comprehensive HR policies in our tool and collated complex case resolutions from across my team to that were missing, resulting in a streamlined database that improved efficiency (note: I was recognized by senior leadership for this project and they recommended adding my master document as an official knowledge base tool to support other HR employees across the United States)Sourced data from hundreds of Amazon HR policies across multiple areas of HR (leave, benefits, disability, financial hardship cases, LOA, voluntary release programs, payroll, compliance, investigations, etc. to resolve HR cases submitted by employeesResponsible for educating employees on HR policies at Amazon as well as in their policies, employment laws and regulations across each individual stateAssisted with troubleshooting and resolving employee tech issues and complex case escalationsThrived in a metrics-driven environment with performance transparency, actively working with my QA partner to consistently exceed targets and improve my performance metrics over timeAppliances Connection Customer Support Specialist (New York) Mar 2021 Feb 2022Responded to customer emails, troubleshooting customer web tickets (using Microsoft Edge) and our 3CX live chat systemProvided support for warranties, rebates, claims and damages, escalations, ordering appliance parts, shipping, deliveries (customers + vendors), service dispatch, payments, billing and customer follow-up to ensure satisfactionSpecialized in Amazon CyberSavings damages and claims department solving customer issues via text, email, ticketing systems and phone.EducationDevry University, MBA 2015Major: Business Management Minor: Human ResourcesGuru Nanak Dev University, BBA 2010Major: Business ManagementSkills & ToolsLanguages: English (fluent), Hindi (native), Punjabi (intermediate), Gujrati (intermediate)Applicant Tracking System (ATS), ADP Workforce, Human Resource Capital Management (HCM/HRIS), Amazon A to Z (internal HR policy database), Amazon Profiles (internal talent acquisition and management tool), Microsoft Edge and other internal CRM tools, Microsoft Office (all components) |
