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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEObjectiveI am seeking an organization that will allow me to assist in the operations of IT Network and Applications Management. I would want the opportunity for upward mobility and have training for larger scale projects and project management knowledge and hopefully be afforded the certification.EducationMISM MAY 2006 KELLER GRADUATE SCHOOL OF MANAGEMENTMajor: Information Systems ManagementMinor: Wireless Infrastructures and SecurityRelated coursework: Project ManagementBachelors of Science December 2002 DeVry UniversityInformation TechnologyWeb Design and Programming LanguagesC /C++, JAVA, HTML, XML, PL/SQLBachelor of Science December 1987 University of Texas at ArlingtonMajor - Mincrobiology Minor - ChemistryUndergraduate Research in immunology and ParasitologyBiochemisty 1 & 2Skills & AbilitiesMANAGEMENTI have been a Director for a Hospital based Emergency Medical Transport service with Dallas/Fort Worth Medical Center of Grand Prairie. I have managed a budget of 2.5 million and a staff of 4 Supervisors and 50 employees.COMMUNICATION I have excellent communication skills due to my diverse training in the medical field with Physicians and other healthcare personnel dealing with technology issues pertaining to problems in their data gathering processes.LEADERSHIP I strive to provide a strong role model with the attitude of never asking anyone to do anything I wouldnt do myself. I try to lead by example and continually learning as much as I can to improve my value to any company or persons that desire my experience.ExperienceLevel 1 & 2 Helpdesk Anayst / System Administrator Burnett Staffing Agency Oct. 2023 - PresentContractor for Capgemini working for the client : American Family InsuranceUse of Ticketing system - ServiceNow and Office 365Use of remote tools for support of physical and virtual desktops: Quick Assist and LogMeIn RescueSupport of various Insurance applications to include: Apex, Personal Lines Policy Center, Producer Engage, Genesys Interactive Phone VOIP phone system, Aruba and Meraki network devicesSupport of Agency Microsoft Office 365 and Citrix VDI with Azure Active DirectorySupport of the Microsoft Authenticator along with use of PING ID.Senior Systems Engineer Dell Computers June 2021 Feb. 2023Microsoft Intune Administrato/r over the VDI environment for Dell TechnologiesMigration of users to Microsoft Azure desktop from VMWare Horizon and CitrixMigration of Citrix users to VMWare Horizon Virtual Platform 8 with Windows 10 OS.Workspace ONE Endpoint Manager with Intelligent HUB administration.Microsoft Azure Administrator for the W365 VDI environment and technical supportVMWare Horizon Platform 7 VDI administrator of Dell Technologies VDI and vApps platforms for the global technical supportUpgraded UAG servers from Windows Server 2016 to Windows Server 2019.Provisioning and technical support for the entire organization and P! and P2 incidents in ServiceNow.Operational support of the W365 VDI along with the Google Cloud VDI using Horizon Client and VSphere.Participated in On Call and Holiday coverage of support of the Dell Technologies platforms.VMWare Horizon 8 platform with the use of Microsoft Windows 10 and Windows 11 environmentsMigration of the entire organization to Windows 10 and working towards Windows 11 OSMicrosoft Active Directory administration of user access to the VDI access.Power Shell scripting to search for active sessions and deletion of profile from UEM.Microsoft SCCM and Workspace 1 packaging of applications for the VDI installationMicrosoft Active Directory, Azure Active Directory and Intune Administrator rolesParticipation in rotating On Call support for global coverage of the VDI platform.Vetted for Dell Federal VDI Platform support.Migration from Citrix to VMWare Horizon 8 vApps hosted applications.realize and vRops for Exa mobilization and monitoring automation.Provided support for Mac OS users globally Microsoft W365 and Horizon clients.Used JIRA as the primary project management tool in conjunction with TeamsUsed SELECT statements for relational database usage for the VDI environmentManaged the GPO Group Policy for VDI desktops.Support IAM along with Single Sign On along with Microsoft and Dell Password Resets.Supported the PKI of the Virtual Platform with the renewing of the digital certificates.Digital Certs for the Unified Access Gateways replaced yearly with testing of accessibility.File permissions along with SharePoint permissionsSystems Engineer Pyramid Consulting August 2019 June 2021VDI administration with Horizon ViewAD permissions and access to the VDIVDI migration from Windows 7 to Windows 10Help desk ticket of problems in Service NowHorizon Flex VDI administrationOutlook configuration of emails on VDIConfiguration of Palo Alto global Protect VPNCisco Anywhere Connect VPN configuration.Support for Citrix hosted application.Migration of Citrix to VMWare Horizon hosted applications.Microsoft Endpoints Configuration Manager with Software Center administration.verbalize used for migration to Horizon Platform and Google CloudThis was the consulting portion with Dell TechnologiesUpgraded servers from Windows Server 2012R2 to Windows Server 2016.Systems Administrator Cognizant July 2018 June 2019tWindows VMWare 5.5 administratorWorkspace ONE Endpoint Manager with Intelligent HUB administration.SCCM Administrator for Kite Transition to Gilead PharmacologicalRDP into Kite environment for SCCM overviewRDP with Cisco AnyConnect into VDI for onboarding of Gilead Contractor trainingActive Directory Administration and profile template development for group access managementApplication and File Server Management and Permissions based access.Salesforce Remedy Help Desk Ticketing and resolutionMicrosoft Azure AD Administration (Cloud based) along with Intune usage.Microsoft Server 2012R2 and 2016 along with MS SQL Server Database administrationMigration of Windows 7 to HP desktop Windows 10 Security of TPM platform 2.0Vrealize used with the VMWare Horizon Platform 7.PowerShell scripting used for AD tasks.Administration of Windows Server 2012R2 and Windows Server 2016Systems Administrator/Technical Support Specialist Syrainfotek April 2018 July 2018FPT Software North Vietnam technical support for SWM InternationalTechnical Support for users in Vietnam, Philippines, Poland, France, Brazil and the US.ServiceNow implementation for above countriesMicrosoft Exchange 2016 and the PowerShell scripts for AD account creation and disable account.Desktop and Printer support for the organizationTechnical support for SWM International Service DeskMigration of Windows 7 to Windows 10 on Dell Precision Workstations.IT Systems Administrator TEK Systems Inc, November 2017 March 2018Sub-contractor for Dell ComputersUS Air Force Windows 10 Migration from Windows 7 on Dell Workstations.Non-classified NIPR computer installationsClassified SIPR computer app installationsGoodfellow AFB San Angelo TexasJBSA San AntonioWorking with Agile Defense platform and SCCM imaging Windows 10Using CPM Migrator moving user profile onto new HP hardwareManual SATA migration of users Profile after joining the new hardware to the domain.Agile Platform for Defense and Security Vulnerabilities and Remediation.IT Systems Administrator Technology Service Professionals July 2017 September 2017Manage and administration of Managed IT users systems along with documentation of their network.Performance tuning of Windows Servers 2008R2 through Windows Servers 2012R2.Migration of Exchange Server 2007 to 2016.Configuration of UPS and Server operations along with automation of shutdown procedures.Performance tuning of Microsoft SQL server 2008R2 and SQL Server 2016.Loading Cisco iOS interface configuration file into Cisco 2960 X series firewall.Administration of VM Ware 6.0 and the virtual machines under the license and support agreement.Joining file share server to the Domain and administration of Active Directory for the various domains.Troubleshooting end users issues with accessing data and printing for the domains.Office 365 Administration for end usersEvaluation of site Security and Software vulnerabilities according to HIPPA regulations and compliance.IT SYSTEMS ADMINISTRATOR TEK SYSTEMS CONSULTANT DECEMBER 2016 DECEMBER 2016W2 consultant work for Globe net LLC with the Abilene Oceans Healthcare groupNetwork and Domain controller reconfiguration Windows Server 2012R2 for local domainPromotion of Domain Controller and troubleshooting replication issuesVirtual Print server and configuration of printers on the network along with Group Policy Printing.Evaluation of Oceans Healthcare HIPPA compliance and policies for the merger of the new facility.IT SYSTEM ADMINISTRATOR MEDSTAR MOBILE HEALTHCARE AUGUST 2005 MARCH 2016I am the Administrator of the Computer Aided Dispatch (CAD) 911 secondary PSAP Call Center for the City of Fort Worth and other small communities within Tarrant County Area Metropolitan Ambulance Authority. I have worked with the Tritech Software system, and I am in the process of the transition of switching to the Logis Software from Denmark.Dell Server installation along with configuration on LAN Switches and use of Open ManageIBM SAN and Stonefly NAS storage administration and backupsProject Management of Software Upgrades, DR site with new Server room replicationESX VMWare 5.5 virtual servers and desktop configuration along with V-sphere and HorizonMicrosoft SQL Server installation and Database Administration of Tritech Software for CAD (Computer Aided Dispatch)Virtual MS SQL server performance tuning and optimization with SQL Queries and Data and Log file shrinkage, Stored Procedures, and Views.Upgrade CAD Software and Patch management of Windows Server 2000, 2003, 2003R2,2008, 2008R2, 20012, 2012R2NICE Motorola voice and radio recording softwareSupport Engineer onsite for Medstar and Motorola NICE regional support.Configuration of physical machine with the software downloaded from the server for training of staff.Support Call Center staff and Supervisory personnel for problems and first line troubleshooting.Vendor contact point for onsite access and upgrade of NICE software.Organization Exchange and Active Directory additions and removal of mailbox of terminated employeesSupport Engineer for Cisco Unified Communication Center Manager and SIP and Fiber protocolsProvided 24/7 Help desk support to the organization.Administrated Microsoft SCCM, Orchestrator and SCOM for the Enterprise of the OrganizationUsed the Cisco VPN for the management of the network remotely.Used Citrix based remote tools for vendors and remote users for troubleshooting like GoToAssist, GoToMeetingSymantec Veritas and Veeam backups of Mission Critical data and virtual environmentAfter Hours Help Desk Tier 2 and 3 support AdministratorContinuous evaluation and Mitigation of Network and Software Vulnerabilities in accordance with HIPPA regulations.Configuration of new hardware and laptops with the profiles and programs needed for the Executives.Any other duties as assigned by the IT Manager.Provided support for MAC OS for the CEO and Medical Director systems.Used SQL Management Studio to produce SELECT statements used in the relational database of Microsoft SQL. |
