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Email: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEProfessional SummaryAdaptable Logistics Professional with relevant experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the Customer Operation Specialist role at your company.SkillsWorkflow ProcessesComplex Problem-SolvingCalm and Professional Under PressureTransportation and Logistics CoordinationWork Crew DispatchWorkflow Management ToolsFleet DispatchingWork ExperienceCustomer Operation Specialist/DispatcherSinai Hospital, Chicago IL Dec 2022- PresentEfficiently scheduled and dispatched field teams to ensure timely service delivery,Communicated with hospital staff to provide updates, address concerns, and ensure a positive service experience.Resolved scheduling conflicts and emergencies by making real-time adjustments to assignments and resources. Collaborated with internal teams to improve operational processes and enhance overall efficiency.Customer Operations SpecialistCJ Logistics of America, University Park, IL / Dec 2007 - Jun 2022Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.Navigated multiple computer systems and applications and utilized search tools to find information.Communicated clearly and concisely to reduce errors and provide complete dispatch data.Participated in ongoing training to enhance own job skills and knowledge.Examined freight to determine loading sequences.Transmitted and explained work orders to laborers.Coordinated daily workflow in adherence with critical timelines.Dispatched workers and crews to assigned locations.Workflow CoordinatorUPS, Hodgkins, IL / Jun 2005 - Dec 2007Distributed production schedules and work orders to departments.Conferred with establishment personnel, vendors, or customers to coordinate production or shipping activities and to resolve complaints or eliminate delays.Determined personnel and equipment requirements and generated work orders to facilitate dispatch.Coordinated daily workflow in adherence with critical timelines.Worked with coworkers to complete tasks.EducationThornridge High School - Dolton, ILHigh School Diploma