| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCustomer Service/ Help Desk/ IT Asset ManagementExtensive experience in customer service, problem-solving, and de-escalation solutions. Three-plus years of IT Asset Management, and configuration management experience. Self-starter that requires little to no supervision and works well in a team setting.SkillsMicrosoft Office, Visio, and TeamsCandidate's Name
ServiceNow Hardware Asset Management (HAM) module, Configuration Management, and Incident Management moduleBeyond TrustCustomer ServiceTechnical SupportOral/Written CommunicationHardware Asset Lifecycle ManagementTechnical Problem SolvingProfessional ExperienceSupport Center Coordinator I, Charlotte, NCNovant Health, February 2022 - CurrentImplement software installations and updates to resolve user operating difficulties.Provide remote support via Beyond Trust Remote Support software to assist with file recovery, printer, and corporate share drive mapping, including end-user education.Assist users via Candidate's Name , OneIM, and other corporate applications to troubleshoot their accounts and general issues.Interact with network services, software systems engineering, and application development to identify core problems.Reset passwords with ServiceNow Password Manager.Unlocks older computers of Windows 7 or earlier with Bit Locker recovery.Troubleshoot customer calls as Tier 1 support.Student Team Member (STM) Novant Health, Charlotte, NCDPS Intern, October 2020 February 2022Supported the Digital Products and Services (DPS) Service Management Office and the End User Computing team.Coordinated disposal scheduling between End User Computing team (EUC) and the disposal vendor.Maintained and updated dashboard widgets about Asset tracking, Business Application records, Service Offerings, and Server records within ServiceNow.Researched and updated Assets no longer discoverable in ServiceNow.Interacted with and advised DPS customers concerning Configuration Item records.Created and maintained reports related to configuration items.TrainingEpic / Service Desk Training - February 2020 to CurrentServiceNow / LinkedIn Courses - April 2021 to CurrentMicrosoft Artificial Intelligence Certificate March 2022Service Now Foundations - 2021Service Now 101 Curriculum 2022Microsoft Excel Essential Training, Advanced Formatting Techniques, Creating Dashboard, Advanced Formulas and Functions 2018 to 2022EducationThe Art Institute Animation - August 2014 to March 2016Professional DevelopmentServiceNow Fundamentals Introduction, Task Management Overview, Additional ServiceNow Fundamentals Content for System Administrators and Developers, Service Now Fundamentals Simulator, Learning Service now (LinkedIn learning), and Thinking Creatively. |
