Candidate Information Name Available: Register for Free Title Call Center Employee Relations Target Location US-PA-Thomasville Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Call Center Customer Manager/ Driver Dundalk, MD Customer Service Call Center York, PA Customer Care Call Center Frederick, MD Customer Service Call Center Baltimore, MD Data Entry Call Center Willow Street, PA Customer Service Call Center Baltimore, MD Call Center Customer Service Westminster, MD

deniset.toy@gmail.Denise com York, Toy PA PHONE NUMBER AVAILABLEWORK HISTORYCandidate's Name
Street Address /2021 - 11/2022 (2 years)Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.,Interview job applicants to obtain information on work history, training, education, or job skills.,Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes.,Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees.,Review employment applications and job orders to match applicants with job requirements.,Contact job applicants to inform them of the status of their applications.,Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.,Schedule or conduct new employee orientations.,Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.Call Center Representative at Frontline Call Center 08/2019 - 06/2020 (1 year)Bellevue, WashingtonPrepared, completed and processed customer account forms and database changes.Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Educated clients on how to navigate company systems and work within established frameworks to obtaindesired services.Boosted productivity by maintaining strong call control and quickly working through scripts to addressdiverse problems.Met or exceeded call speed, accuracy, and volume benchmarks on a consistent basis. Documentedconversations with customers to track requests, problems, and solutions. Customer Service Specialist at Staples.com06/2017 - 07/2018 (1 year)Framingham, MARecommended improvements to products and services to mitigate complaints.Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Assistedcustomers in making payments on accounts, setting up payment plans when eligible. Consulted withcustomers to determine the best methods to resolve service and billing issues. Met service team salestargets and call handling quotas consistently.Administrative Assistant at Dishnetwork07/2007 - 08/2014 (7 years)Planned and executed corporate meetings, lunches and special events for groups of 500 + employees.Directed customer communication to appropriate department personnel, in addition to providinginformation to resolve inquiries and bolster customer satisfaction. Communicated with vendors to place and receive orders, request maintenance services and deliverinstruction on behalf of office management.Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoingchecks and wire transfers.Managed conference calls by documenting participant details and preparing audio recordings for futurereference. Managed payroll for 2 locations each pay period reference. Contacted customers via phone and email to confirm deliveries and follow up with inquiries. Performedcomplex administrative management of sensitive and confidential issues. EDUCATIONGlasgow High SchoolGraduated 1989High School in General StudiesGlasgow High SchoolGraduated 1970SKILLSMaintenance, 30 yearsMillwright, 0 yearLANGUAGESSpanish, BilingualSOCIAL NETWORKSFacebook, https://Bonita TimberlakeBrownTwitter, https://Ry.ceandreaaaLinkedin, https://LINKEDIN LINK AVAILABLE ABOUT MEI served in the militaryI have a drivers licenseI have management experienceI have a security clearance