| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateTalent Acquisition Sourcing Candidates (Multi State) Posting Job Advertisements Interviewing Hiring Onboarding Social Media Applicant Tracking Systems (ATS): Applicant Pool, Bullhorn, BambooHR, iCIMS, Taleo, and Paylocity E Verify Payroll Temporary Staffing Employee Relations Employee Engagement Events Benefits Employee Development Exit Interviews Microsoft Office (Excel, Word, Outlook, PowerPoint, OneNote, and Planner) PeopleSoft OMNI Systems Oracle Salesforce Kronos On Base UKG LinkedIn Recruiter Indeed Zip Recruiter Interviewing Negotiation Offer ManagementPHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE Focused and results oriented HR Professional with expertise in recruiting, onboarding, employee relations, payroll, and benefits. Adeptly handle the entire recruitment process, from job description writing to onboarding; attract, retain, and develop talent that personifies the vision and values of an organization. Understand the relationship between employee satisfaction, job performance, human resources, and organizational development. Knowledgeable about employment laws and federal/state regulations impacting personnel functions. Coordinate process improvements to enhance workflow efficiency. Build positive working relationships with internal and external customers and deliver service above and beyond expectations. Consult with internal departments to resolve issues.CORE COMPETENCIESPROFESSIONAL EXPERIENCEDiversified Maintenance, Birmingham, ALPEOPLE OPERATIONS GENERALIST Jan 2024 PresentThis role is to help support the organizations growth. Responsibilities include implementation and administration of policy and programs, working closely with the management team to enhance the work experience and endure an appropriate work environment. As a Generalist, I am the advisor for all levels of management for employee relations, benefits administration, and the coaching and counseling process.Handle employment related inquiries from applicant, employees, and supervisors.Provide advice and counsel to managers on appropriate resolution of employee relations issues.Assist managers in communication policies and procedures.Manage unemployment claims within Equifax Case Builder system.Facilitate new hire onboarding to include but not limited to: initiating background screenings, drug screens, collection of I9 documents and completing E Verify on day one.Planned and facilitated new manger orientation on a monthly basis between the Alabama, Georgia, Florida, and Tennessee offices.Help hiring managers with recruiting for salaried positions, using Indeed, UKG, LinkedIn and other recruiting platforms.Posted job ads via UKG, so that they scrubbed to all external job posting boards.Work on varies projects that will increase the efficiency of People Operations Team. Robert Half International, Birmingham, ALSENIOR RECRUITER Jan 2023 Nov 2023Perform full cycle recruitment for multiple sites across the US. Fill open positions for sales engineers, sales representatives, manufacturing engineers, detailers, estimators, design engineers, and more. Develop and execute sourcing strategies to identify top talent. Collaborate with hiring managers to understand staffing priorities, requirements for specific functions, and the vacant positions relationship to overall business goals. Use Applicant Pool ATS to screen resumes.Generate a pipeline of qualified, diverse candidates by reviewing resumes on job boards, searching LinkedIn profiles, networking, data mining (focused on LinkedIn, Indeed, and Hire Quotient) and cold calling.Screen potential candidates over the phone to assess their interest level, qualifications, geographic preference, desired salary range, motivational fit, and culture alignment.Describe the company culture and benefits packages to spark interest among top talent.Document potential leads and candidate assessments and maintain files for analysis and reporting.Undertook a project to fill seventeen sales positions in ten states, some of which have been vacant for 2 3 years.Considered managers specific needs and different states requirements. Discussed negotiables and non negotiables Candidate's Name , MBA, SHRM-CPHUMAN RESOURCES (PEOPLE OPERATIONS) BUISNESS PARTNER with team leaders. Filled fourteen of the seventeen positions in 3 months on a contract. Project extended to include the communications departments, finance department, IT department and entry level foundry positions. HUMAN RESOURCES BUSINESS PARTNER/OFFICE COORDINATOR Sep 2018 Mar 2023 Served as the primary point of contact for employees, mediator between team members, managers, and HR, onboarding (including but not limited to performing reference checks, background checks and scheduling drug screens), payroll, and corporate benefits teams and other internal partners. Supported the operations of four offices with a total of about 270 to 300 employees.Facilitated new hire onboarding; reviewed I 9 forms for completeness, validated I 9 documentation, assisted with pre employment paperwork, and distributed PPE and other required assets.Initiated process of conducting orientation on the Friday before the candidate was due at the client site, enabling clients to begin training right away rather than waiting for inexperienced staff to complete paperwork. Submitted I 9 documents to E Verify by day one of employment.Familiarized all consultants and employees with benefits. Enter employee information into PeopleSoft.Resolved onboarding and payroll issues to ensure ongoing employee satisfaction. Coordinate tuition reimbursement.Organized employee appreciation events and spotlighted achievements in the monthly newsletter to increase employee engagement.Distributed assets to new hires and collected them from departing employees.Communicated termination dates to payroll team to facilitate proper and timely off boarding. Completed exit interviews with all departing employees both voluntary and involuntary.Assisted the payroll team with timecard collection, manager approval, and employee communications.Collaborated with Business Support Service to purchase office supplies, reconciled the office purchasing card, and interfaced with vendors providing copier/kitchen appliance supplies/maintenance and other services.Ensured proper functioning of office equipment and maintained adequate inventory of supplies.Completed Employee Relations investigation and provided feedback and consultative information to hiring managers on employee issues.Worked with benefits vendors to ensure that employees were coded correctly during leave periods or terminations.Provided needed documentation to employees requesting leave for FMLA, Military or PTO. Made sure all employees on leave were coded correctly so that their benefits and pay were not negatively impacted.Scheduled training for employees to keep them abreast of company policies as well as needed certification for their roles.Scheduled travel for managers, engineers, and others visiting our offices or other client sites. EBSCO Industries, Birmingham, ALSENIOR RECRUITER Jan 2013 Sep 2018Assisted with full cycle recruiting to ensure adequate staffing to manage the busy season. Sourced and hired customer service and technical support representatives.Posted job ads on Indeed and LinkedIn to attract talent with potential to further the companys vision and values.Identified qualified candidates and followed up via phone and email to schedule interviews.Facilitated the timely completion of onboarding and pre employment screenings.Drew on knowledge of regulations such as EEO, OSHA, ERISA, FMLA, and ADA to ensure EBSCOs constant compliance. CUSTOMER SATISFACTION EXPERT Sep 2012 Jan 2013Provide first line call center support to Moultrie Mobile customers requesting troubleshooting assistance with their products or asking billing related questions. Collaborate with marketing, development, and leadership teams to resolve customer issues and deliver best in class customer service.Drive member retention by delivering outstanding assistance.Maintained an average of at least 88% on customer feedback surveys. T Mobile, Birmingham, ALCUSTOMER SERVICE EXPERT Sep 2011 Aug 2012Followed company policies and procedures to deliver outstanding customer service in a call center environment. Assisted customers with bill payments, payment arrangements, and ordering services/equipment. Provided accurate information on account status. Offered product education and matched customers with the right services to meet their needs.Upsold account upgrades, driving revenue increases.Recognized as a top performer for collecting around $5,500 in past due payments per month, exceeding goal of $2,500; and for acquiring 20+ new lines of service each month, beating the goal of 5 per month. Actalent Services, Birmingham, ALTicketBiscuit, Birmingham, ALCUSTOMER SERVICE REPRESENTATIVE Jan 2010 Jul 2011 Sold tickets to a wide range of events and experiences as part of a call center team. Entered customer data to complete ordering procedures.Printed personalized souvenir tickets and sent them to customers in time for event. EDUCATIONUniversity of Phoenix, OnlineMaster of Science in Industrial & Organizational Psychology Sept 2025Courses include Graduate Study in Psychology, Social Psychology, Multicultural and Social Issues in Psychology, Industrial/Organizational Psychology, Human Performance, Assessment, and Feedback, Organizational Development Leadership, and Management, Consulting and Business Skills, and Work Motivation and Job Attitudes. Master of Business Administration (MBA) in Business Administration, Management, and Operations March 2023Courses included Human Capital Management, People and Organizations, Human Resource Law, Recruitment and Retention, and Organizational Training and Development Bachelor of Business Administration (BBA) in Human Resources Management and Personnel Administration Sep 2021Courses included HR Management Fundamentals, Employment Law, Total Compensation, HR Risk Management, Employee Development, Strategic HR Management, and Emerging Issues Additional Credentials in Organizational Structure (2021), Business Strategies (2021), and Human Resource Management (2020) Society of Human Resource Management SHRM - CP June 2024 COMMUNITY INVOLVEMENTPathways Womens Shelter, Birmingham, ALLead a monthly resume writing class.United Way of Central Alabama, Birmingham, ALServe as a seasonal VITA tax preparer and teach resume development. National Society of Leadership and SuccessParticipate in monthly virtual leadership seminars. 2006 Present2008 Present2020 Present |
